Guest reviews
Overall rating
6.7
Good
Based on 11 reviews
Cleanliness
7.0
Comfort
6.5
Pick-up/Drop-off
6.7
Value for money
6.7
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
2
0
1
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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9.6
Pros: Beautiful Nissan Qashqai car!
Cons: Extra charge for 2nd driver
review from
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4.4
Broke down, slow help
Cons: Broke down on the side of the highway for 2+ hours, took all day to get a replacement.
review from
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4.0
Don't return your car to the Nuremberg train station
Pros: Nothing at all.
Cons: Biggest issue was returning the car to the train station in Nuremberg - they give NO instructions and it took us an hour and a half to figure it out!! First you have to locate the underground garage. There is only 1 reserved spot for Hertz which was full. Then you have to return the keys to the train station ticket agents at counter 7??? How is anyone supposed to know that. There is no signage, no one told us that. We had to ask 3 people before we figured it out.
review from
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2.0
Terrible costumer service
Cons: The Hertz kiosk at NUE Airport was terrible. Poor customer service. The worker would not give me a car rental because she gave our car away. Then, wouldn't give me a refund.
review from
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8.4
Good deal
Pros: good car for a very good price
Cons: had to go to a facility in the suburb to get the rate, same reservation with pickup downtown would have cost twice as much - drop-off at airport was very easy
review from