Pros: There was an issue with the first car not being clean and the staff was very responsive and gave me a different car right away without hassle.
Pros: Enjoyed we got a random truck for this trip and it turned out to be a lot of fun.
Cons: Had to wait a bit since others were getting vehicles, but was fine
Pros: Great dropoff
car ok, but communication not so much
Pros: car was ok, 70.000km on the odometer
Cons: I wanted to drop off the car a day early, so I called the support line and was told that I could. But at the station I found it had no key drop box. Calling the support line again, I was then told by a different agent that I could not return the car at that station at that time (Sun afternoon) and the only other option was to pay ~$60 extra for a dropoff at the airport (+ travel expenses back from there). I decided against that and so had to return the next day.
Check in process was poor and misleading
Pros: Clean office
Cons: Tried to sell us the full tank option even when they know we are driving nearby and wont need it. She was dishonest when she said that we would finish the full tank. Also the damages around the car wasnt marked properly, I had to go around and take photos to make sure the extra damages were not ours. Also when asked where the nearest highway entrance were they werent helpful.
Fantastic car very grateful
Pros: That it was new and well maintained when I had to change my time then it was easy as
Cons: They keep charging my card without explanation
Cons: Hard to find rental car return at flinders street. Fees exceed rental cost...disingenuous
Melbourne city office is nice
Pros: Agent who helped us with the return was good. It was unclear why the amount we were told the rental would cost, and the cost the computer showed were different (not to our favor by quite a bit). He tried to find out what happened and made adjustments. Also told us about a great place to eat.
Cons: Hertz seems to rely on the clients to take pictures of any car damages when they pick up the vehicles, and have those pictures to show the agents when returning the car. Very much on the honor system, which if it works is fine - just surprised that they don't have such pictures in the Hertz system tagged to each vehicle.
Pros: Friendly service. Very prompt and easy to deal with.
Cons: Lady at the counter was unhelpful ddin't end up hiring a car
Cons: after 19 hours of flying, arriving in Melbourne AU at 5:30 am, you'll forgive us for being up-sold $45 for prepaid tolls. Turns out 1)not needed and 2) not used: shame on them
On average a car hire from Hertz in Melbourne costs $59 per day.
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Melbourne.
Hertz has 4 car hire locations in Melbourne. Take a look at our Hertz hire location map to find the best car hires near you.