Guest reviews
Overall rating
6.0
Good
Based on 10 reviews
Cleanliness
7.2
Comfort
6.4
Pick-up/Drop-off
5.6
Value for money
5.6
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
3
1
2
0
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
4.8
Pros: None
Cons: Upfront highlight that insurance was not included in the quote. I was surprised to find I had to pay additional amounts for insurance.
review from
-
6.0
Pros: clean car
Cons: The car was not ready. We were told it would be ready in 10 minutes. After 45 minutes of waiting, I finally, requested an upgrade...suddenly the original car we were supposed to get appeared.
review from
-
2.0
Send me the rental confirmation??!!!!!
Pros: I was not sent my reservation so did not use the car. I ended up using another rental company instead.
review from
-
10.0
Cons: High price for automatic
review from
-
6.8
Hidden Fees
Pros: The car was new and comfortable, worked great.
Cons: Pushed the insurance too hard on us.
review from
-
8.8
Good car poor service at pickup
Pros: Excellent little car, clean and ran well.
Cons: Agent at pickup was stressed and abrupt not helpful with explanations and the service was very slow. It took over 1 hour to pick up the car even though we were the only customers.
review from
-
10.0
Pros: I was upgraded from my initial selection. Pick up and drop off was quick and easy.
Cons: Inspection when picking up vehicle was done by me, and I was told it would be done by the person handing over the vehicle's keys. I had to walk around the car alone and call him when I found a chip etc..
review from
Where can I find Hertz hire cars in Durban?
Top tips for renting a car from Hertz in Durban
- Mini car hires from Hertz in Durban are around 58% cheaper than other car types, on average