Find reviews that mention:
2.0
Pros:Nothing. Everything about this experience has been the worst I’ve ever encountered.Cons:My rental car was given away with no alternatives, I had to pay double to reserve one elsewhere, I then am over charged in addition to being accused of having the vehicle involved in an accident.Reviewed 5 Jul 2021
review from![kayak]()
4.0
Pros:Was advised on day of vacation that our vehicle was not available. Call was disconnected by Gwen and then Kim @ Hertz Customer Service. Husband had to get a ride to the Hertz location in Corpus Christi TX to reach a human re: our situation. Customer Service Rep @ counter could not get our card to swipe correctly and said my husband could not have the car once he got there. Another person helped and swiped card on another credit card machine & rental was finally released to my husband. We have a special needs child and had not transportation until this matter was FINALLY resolved.Cons:We reserved a rental 2 weeks prior - it needed to be ready upon our arrival. Customer service should not disconnect callers. Rep at Hertz counter was unfriendly.Reviewed 16 Jun 2021
review from![kayak]()
6.0
Pros:The pick up was a disaster but the drop off was okCons:The cost, staff professionalism, better communication and not have to wait so long for CS on the phone.Reviewed 8 May 2021
review from![cheapflights]()
4.0
Pros:The vehicle was not cleaned inside or out. It had a very strong smell of cigarette smoke inside. The staff was not helpful at all and said that no other vehicle was available. I should have canceled and requested a refund!!Cons:The paperwork clearly stated the vehicle was a no smoking vehicle AND that there is a $400 cleaning fee! I'd like to know if these clowns charged that to the previous renters!Reviewed 6 Apr 2021
review from![kayak]()
2.0
Pros:I never ordered this rental!Cons:Verifying actual people and confirmationsReviewed 30 Mar 2021
review from![kayak]()
4.0
Cons:It was a surprise that on top of the payment I owed $80 in taxes. This negated the benefit of this transaction vs other reservations. Then, my flight arrived at 9PM. Hertz was closed. I could not get a rental car for one night as none were available so I had to Uber for $60 more. So not reserving here next time.Reviewed 29 Mar 2021
review from![kayak]()
10.0
Pros:Due to COVID-19 I had to cancel this reservation.Reviewed 20 Jun 2020
review from![kayak]()
10.0
Pros:Yes! very friendly I would do it againCons:NoneReviewed 2 Nov 2019
review from![kayak]()
10.0
Pros:Staff was very friendly, quick and easy to get the rental. The rental was clean and ready for me.Cons:My experience this time was awesome. I just wish that when booking online you can book for a different time, it never let me change the “noon” time.Reviewed 22 Sep 2019
review from![kayak]()
7.2
Cons:Make sure you have a major credit card to put a $200 hold after you already paid for it online. Didnt tell me that and I got dropped off at the airport to pick up the vehicle. Stranded.Reviewed 18 Aug 2019
review from![kayak]()
7.6
Good ValuePros:Clean, nice car. Polite service. Car had a good phone connection and android app.Cons:Thought I was getting a Toyota, but got a Kia Soul. Car had slow pick up to speed, which was a bit scary when entering the freeway, until I got used to it and could anticipate and adjust for the slowness.Reviewed 29 Jul 2018
review from![kayak]()
6.8
Paid more than quotedPros:It was an easy drop offCons:No one was at the office during open hours for 30 to 45 mins. The person didn’t have a key to open the office so we waited even more. I was charged more than I was quoted in an official email with amount I would pay in total and no one seemed to know what to do about it, passing the blame onto the next person we dealt with. It’s still unresolved. I rate check before I buy so I’m not very happy about it. The car had terrible alignment issues. The drop off at corpus Christie however was easy and quick and there was a person at the desk so no waiting at all.Reviewed 7 Jul 2018
review from![kayak]()