Pros: The staff had to make efforts to explain the extra money they charge...and its very uncofortable to accept the explanation, and unacceptable, once I'd payed for the rental and insurance previously! It was a bad holiday begining...
After this experience, I'm checking my VISA account all the time, to verify the expected refund.
The drop off was ok.
Cons: You must change the way of doing business. More clear, transparent and balanced value for money. Ca'nt recomend Hertz! Hope Kayak as some usefull feedback to our total insatisfaction!
Cons: We waited for an hour and 45 minutes for our car. This has been our experience the last few times we’ve used Hertz. No apologies or discounts.
Cons: Well, the car had too many smart features, which were annoying.
Pros: Gentleman behind the counter was very knowledgeable, helpful and professional.
Cons: Drop off location signs were a little confusing.
Pros: Nothing, I never picked up the car.
Cons: Nothing. I never picked up the car.
Cons: Pick up at night. Lot not as well lit as I would have preferred going into unfamiliar country.
Pros: It was a quick process and the car was great!
Cons: When I'd call for help over the phone, I was constantly being transferred to different people and having to reexplain what I needed.
Pros: The car itself was very nice and clean.
Cons: We did not know about the €1,700 deposit that was needed if we used Allianz insurance and not Hertz.
Cons: Queue for pickup took a bit of time.
Pros: The car I received was well worn, lots of dents etc, but at least no one wanted to steal it since it was in such poor condition.
Cons: I expect more from Hertz, this more like a car you would get from some unknown rental company.
Cons: Hertz had overbooked, which in general was understandable given the holiday season, but the staff did not explain this to us until 30 minutes after we had waited in line, and they asked that we return the next day but could not guarantee that a car would be available. We ended up renting from another car agency at the airport which was also overbooked but was able to find a car for us.
Cons: Check-in was slow; the car was not ready. I kept getting estimates of “10 minutes” but well over an hour was spent waiting for the vehicle. Unprofessional.
On average a car hire from Hertz in Cape Town costs $20 per day.
Intermediate (Class Intermediate Car or similar) is the most frequently booked car hire type from Hertz in Cape Town.
Hertz has 5 car hire locations in Cape Town. Take a look at our Hertz hire location map to find the best car hires near you.