Guest reviews
Overall rating
5.4
Okay
Based on 23 reviews
Cleanliness
6.2
Comfort
5.4
Pick-up/Drop-off
5.3
Value for money
5.0
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
1
1
5
1
0
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
7.6
Pros: easy pick up and droop off in a foreign country, a must is the wireless WI FI, incredible tool for connect you with the app Waze, Google and WhatsApp,
Cons: the vehicle was upgraded but deficient in several aspects, poor confort, no cruise control, no automatic look doors, cheap quality materials
review from
-
10.0
Pros: The staff answered all of our questions and where very friendly.
review from
-
4.8
Cons: According to Hertz the booking class was wrong. Got a lower class even though the reservation was for a better one
review from
-
4.4
Cons: Good morning. I rent a intermediate car, Nissan Versa or similar. Hertz give me a Corsa, basic car. Incredible! Poor rent!
review from
-
4.8
Cons: They are trying to charge me a $45 cleaning fee on the car. The car was turned in with a muddy exterior due to 24-hours of rainfall in the countryside, turning all dirt roads to mud. The car was tuned in with a full tank of gas with no damage, so I find this unacceptable.
review from
-
2.8
reserved an intermediate car, got a medium one, got charged more $
Cons: Reservation no. H2663002721 Last name: Zemborain My experience with this Hertz rental was deplorable. First, I was not allowed to decline insurance coverage, as required by my credit card company to take advantage of their covering the rental, forcing me to accept Hertz' insurance with a U$S 1000 deductible. Second, even though my reservation through Kayak clearly stated that I was renting an "intermediate" car, Toyota Corolla or similar, I was given a much smaller and flimsier car, a Chevrolet Corsa, clearly not in the Intermediate league. When I complained, I was told that it was the only car available, and that the mix up was Kayak's fault. I wasn't even offered a discount or any other form of compensation.
review from
-
4.4
No value for money
Pros: The reception persons were very kind and professional. Smooth process and fast. Both Pick up and drop off.
Cons: The car was very basic, Chevrolet Classic, not even electric locks or windows, scratched everywhere, more than 8 spots. For the intermediate class it is a joke, paid to much money for a rubbish car. I don't recommend it at all!
review from
-
6.0
Pros: Car ran fine
Cons: Drop off was horrible. Overpriced. Didn't have any cars when we arrived. Had to book the car 4 hrs in the future and we had to wait at the airport until it was time.
review from