Hanoi hotels in Đống Đa District

Cons: No tour operators would pickup or drop off

Pros: Most of the staffs are friendly and efficient. The breakfast is abundant and delicious. The location is quite convenient to the shopping center or historical sceneries. I will choose this hotel when I go to Hanoi again.

Cons: I have checked in two rooms (room 1403 and 714) on August 6th. And on August 7th, the receptionist Miss Ha checked in my third room (for my elder sister) at around 11:00 A.M. She told me that the room is not available yet, I said, Okay, my sister could wait in my mother's room (Room 1403 which has been checked in on August 6th) and I told her to try to get a clean room earlier. At the same time, I told her to send the luggages to room 1403. However, we waited till 14:05, there is no message of room or the luggages. I called her, she said the room will be ready in 5 minutes and she would ask her colleague to send the room key to 1403. Can you image there isn't even one clean room in past three hours? Ten minutes later, there is no key. I went downstairs to the front desk and pushed her to give me the room personally. Let's talk about the luggages. At 11:00 A.M., I have told her to send the luggages to room 1403, 14:05 the luggages are still at the concierge. I pushed her to send them to the room in the phone, then 14:15, the luggages are still at the concierge. 14:15 I went to the front desk to push her, she promised me to send the luggages immediately. Then twenty minutes later, no one touches the luggages. And when I went to the front desk to check what happened. The receptionist told me that Miss Ha got off work just now and has left! And she even didn't tell her colleague to send the luggages to my room before she left. I turned to the luggages to pick up them to the room by myself. At this time, the bellman saw and helped me to send all the luggages to the room with high efficiency. I have been staying in Pullman Hanoi for many years. It's first time for me to meet such staff as Miss Ha!

Pros: The staff is very helpful and very reactive to your requests

Cons: to have on a same floor a section for smoking rooms and none smoking rooms instead of having a separation by floor.

Pros: The bed was comfortable

Cons: Need to do something to improve the checking in process

Pros: The spa staff were extremely nice

Cons: Check in staff totally unhelpful Will never stay in a Pullman hotel again And would not recommend it to anyone else

Pros: Reception very efficient and friendly

Cons: Very Noisy cause few group staying at the hotel

Pros: The staff were very accommodating to every need that comes with having 3 kids in tow. Adjoining rooms were a great plus.

Cons: Some of the guests were smoking on our floor which made our room smell.

Pros: After getting out of hospital, the assistant manager upgraded us to the suite on the 6th floor, this was amazing and as I had to rest before flying, a few days in this room did me wonders. We truly appreciated the personal service and amazing help from all staff concerned ensuring our stay was comfortable as possibly.

Pros: Very cozy and comfortable room. Very nice staff and amazing breakfast.

Cons: A bit far from the center of Hanoi.

Pros: Breakfast and clean/grand hotel appearance. Good price and value

Cons: Location could be more central for tourist activity, but this isn’t an issue given cheap Ubers/taxis

Pros: Lovely helpful staff. The location was great for our last day and a walking distance to the Pagoda and good restaurant.” Love the room! Comfortable and awesome. Place is clean and nice”

Pros: Location was amazing and it was the best breakfast i had in Vietnam

Cons: The staff where amazing very polite and professional

Pros: Near train station and old quarter

Cons: Breakfast

Pros: the bed was soft.

Cons: staff was rude-the one with birthmark on his face. other staffs can barely speak and understand English.the lobby was so noisy, I thought I was in the market. food was not delicious. fruits were not sweet. air conditioner was not cold.

Pros: nice hotel, good location.. friendly staff

Cons: ....

Pros: Breakfast ...... so so, location is good.

Cons: Add more facilities

Pros: The bed was one of the most cocomfortable beds I've ever slept in. The breakfast was excellent.

Pros: Excellent hotel just a walk from the train station. Staff were terrific from arrival with complimentary fruit and mango smoothie. Walking distance to most major attractions. We stayed in four hotels over 10 days in Vietnam and this was our favourite due to location, room size (massive!), friendly staff & excellent food from the 11th floor rooftop dining room.

Pros: I mean everything was great. This is the first place I will grade with total 10 points

Pros: I was very surprised about this stay , very clean and spacious rooms with very comfortable beds, very friendly and welcoming staffs , my favorite was the staffs in the restaurant on the top floor , very clean and very good food .

Cons: Nothing

Pros: All of the staff were amazing. So friendly and helpful. The room was super comfortable and spacious with everything we needed. It was my girlfriends birthday and the staff arranged for a birthday cake to be delivered to our room! The buffet breakfast was tasty and had lots of options, and served on the 11th floor with a good view of the city. 100% recommend staying here!

Cons: The air con didn’t work in the fitness suite

Pros: It was a good hotel , staff was very helpful and supportive in every requirement. The hotel was very clean and tidy. I would love to come back again for my next trip