Eugene Luxury Car Rentals

This is not a reflection on Hertz but Kayak - made the reservation thru Kayak for $473 - was supposed to get a confirmation from Hertz but did not - got on Hertz website to make sure I had a car reserved and it said I would need to pay $1100 at the Hertz desk. Made a new reservation thru Expedia at Alamo - received confirmation immediately.

Quick and efficient communication concerning pick up and return of car. Will use again.

Nice people. Nice car.

I would have liked a full tank of gas.

Got in the crowded line prior to my pickup time. Got to the counter 30 minutes prior to my scheduled time and went through the entire process, noticed there was an additional charge in my paperwork, asked them what it was and they then notified me that they were charging me for picking up an hour early. Got to the car and there were stains throughout and trash still in it. Showed up to the drop-off office and it was close. No instructions were given for dropping off the rental. Called every number available and no one answered. Circled around for more than 20 minutes until a neighboring hotel staff member helped us. An hour later, I received a notification from my bank that I was charged $100 by Hertz. Checked my email and there was no explanation.

Had a surprise upgrade (convertible), which would have been nice if the weather were better — and I didn’t have to get a kid in and out of the backseat (two-door car) the entire trip.

I was unable to pu at A/P. I was unable to drop at A/P. Two $30 cab fares .

Agent I interacted with was rude. Car smelled like smoke. I was charged double and Hertz makes it very difficult to get ahold of someone to ask about charges. I finally found a number on the website and it kept hanging up on me. I will not be using Hertz again.

everything was great!

Easy pickup and drop off and friendly staff.

Everything thing was great

Booked car Sept. 2021. Went to pick it up July 2022, they said they couldn't process it. No car for me. Very poor service.

The vehicle was returned with a full tank and the company lied and added a $108 surcharge to my bill. That’s an extreme malpractice by that company.

Alamo's customer service was great! The Toyota Corolla car was very uncomfortable. Difficult to get in and out of because the seats are too low. 1

Set radio to NPR or offer a booklet of simple directions on how to use the radio to get other channels.

It was a nice car, but it was pricey

Long wait time at pick up and drop off, but grew people and clean car

Rental office closed on Saturday and Sunday. We needed to be 150 miles away on Saturday evening for a Sunday tee time. Had to rent from another rental company as Enterprise at Eurgene airport had NO cars available - which we found out after standing in line for an hour. So did not use this rental and won't make reservations on it ever again.

My car got a flat tire on the highway. When I returned the car, their main concern was that everyone in my group was okay, not about the car or the tire. It was refreshing.

Car was not available so received a free upgrade to a mini SUV that was not ready so we had to wait until it was cleaned.

Such great service and vehicle great but frustrating that there was not enough inventory at airport so we had to pick up vehicle downtown (I’m ok with that) but the charge to drop it back at airport was $100 (one time charge) when the airport is 16miles away. I would recommend they provide a shuttle or offer a taxi service for the high traffic periods

Busy corner and if you need to fill up stay right before you go to lot, cheap gas 1/2 a block up. Very nice employees and if I ever needed anything they would try to accommodate me.

The car we were coming down to Eugene in broke down, we asked Enterprise if we could pick it up that night or the next day, possibly with a small discount since we had to pay to take a train down to Eugene after our car was towed & we would only have the car for 1/2 days. I know I’m not entitled to anything, but it was a bummer when we had to pay the full price, and also that every person we talked to gave us completely different answers regarding opening/closing times, the latest/earliest we could pick up the car, etc. When we picked up the car, the customer service worker was very rude, wouldn’t answer our questions in full, and made us feel like we were a nuisance. I work in customer service, I’m not asking for overly positive workers, I would just prefer clear answers regarding the $40,000 car I was about to borrow. It was a lame weekend full of lame happenstances like this, what can you do?

Many options to choose from. Staff was friendly. Unfortunately vehicle had not been clean due to short staff and busy schedule. Had bottles, stains , crumbs, chewed up straws still inside vehicle.

Staff was very helpful and friendly. Thanks!

Budget at Eugene airport is very efficient

Quick, efficient pickup. Speedy drop off. Warning light was on for oil check…company should have checked that out earlier and dealt with the recommended oil change!

Didn't give me the car I wanted, or even similar to what I wanted. Asked for a Sudan, got a nissan kicks. Car was horrifically uncomfortable. Rented for 2 days and only used it 1 day, refused to drive it again. Drove to salem and back once, arrived home with a neck, shoulder, and back ache. There was also a stain in the back that made the entire car smell terrible.

Comfortable car.

I really enjoyed your employee (blond young woman) at the desk. Very efficient, professional attitude, pay her more!

Worst rental car I have ever been in. Dirty, banged up, old and the engine made a funny noise. Was afraid to drive it. No other cars available, apparently. Can't believe it is part of their fleet. Staff were friendly and easy pick up and drop off. I am hoping that the car quality was an anomaly but make sure the car is ok before you drive it off the lot. I should have tried another rental company but the weather was bad and we were already in it.

Very quick, got a nice car. Easy return, and good prices.

Create a system for the line. Ppl just gather around waiting for the rental. No order in place. Horrible experience.

I got charged $63.00 for fuel charges. I fueled the car before returning it. Now I will have to submit a ticket and spend two hours on the phone with an agent.

The car was not clean inside AT ALL. It smelled like wet dog the entire time and there were dust and crumbs in all the cracks. The seats were stained and dirty. Definitely not worth the money I paid. I know it was a smaller car, but there's no need for it to feel like I took my 18-year-old cousin's car for the week. Gross. In addition, the people working for Hertz/Dollar left a woman stranded because she accidentally booked at a location outside of the airport. She had no way of getting to the other location. We gave her a ride after we got our car. She called ahead to let them know she was coming because they were closing soon. We got there at 5:00 pm and they had already locked up the store and left! Unbelievable. We gave her a ride back to the airport so she could hopefully rent from a different company. I could not believe that the airport employees didn't offer to help her and that the other location closed when they KNEW she was on her way. I will never rent from Dollar or Hertz again because of this complete disregard for her safety and for customer service... and a filthy car.

The drop off at Ontario was a little confusing Pick up in Eugene was easy

No wait times at all, everything was correct and nice car.

They charged me for fuel. I filled it up just before dropping off. I cannot get anyone at Dollar to answer the phone.

Honestly the car smelled like someone had been huffing before we received it. Everytime we opened the doors and got in it smelled like weed.

The counter service was exceptional for our travels!

Did not give me the car I rented and needed Charged me over 1000$ extra because I returned the car to another location 100 miles away

our fault for booking last minute in a busy weekend but it was expensive; staff was great, very easy pick-up and drop off

Very convenient to have agents and cars right at Eugene airport. No shuttle. Agents very friendly. One small but important glitch. My agent forgot to return my driver's license and credit card to me. Fortunately, I realized this about 5 min after leaving the counter and could come back and get it.

The car I originally got from my reservation had expired tags. Oregon lifted their offer to be lenient on expired tags in January 2022. Not to mention if I were to get pulled over, I would get a ticket. If I got pulled over by a State Trooper, I could get a misdemeanor. Not willing to risk it, My companion and I had to fight to get a different car with non expired tags. Even paying for the class upgrade ourselves because all of the other cars in the class I made a reservation for that they had available had expired tags.

They let you choose premium cars online, but the woman at the counter said they don't actually have any cars and won't in the future, so they always put you in a different class. I only learned this after a few rentals getting something much larger than I asked for.