10.0 Excellent26 Jun 2022
Over the years I have rented through other agencies. But I have to say. The gentleman name Joe at the international airport(Edmonton) has just been amazing at his job. Very patient, knowledgeable. Very easy going. I ran into an Major incident & It could have been a nightmare! but Mr Joe help me get through it like pro.. So far, I'm very happy with everything. Thank you.
10.0 Excellent5 Jun 2022
Everything worked as planned, no surprises, Staff were friendly and helpful.
10.0 Excellent28 Feb 2022
I rented a pick-up truck in middle of february and it came with summer tire, really unsafe and i did lost control a few times. Even if the province of Alberta doesnt enfore their driver to use winter tire i do believe that a rental company should ensure the safety of their custommer.
4.0 Okay20 Dec 2021
Everything was amazing until it came time to drop off. Don't get me wrong drop off was fairly easy except when I got to the location it was closed. I had to put the keys in the drop box, which is fine but on confirmation email or other if the location is going to be closed, in the confirmation email that should be mentioned as should the key drop. For me if that is not stated in the email then I am expecting to meet a person at a customer service counter. Other than that it was a great experience
5.6 Okay4 Nov 2020
Opening hour, easy to get and drop from airport.The winter tires didn't included by default in the rent! In Canada during the winter, it's impossible. I needed to add 20$/day extra cost. So I double the amount of my rent. The car was no smoking car. But I never drive a car with an heavy smoke smelt inside like this! The next time I come back to change the car before left the parking! So keep no smoke in no smoking cars!
10.0 Excellent23 Sep 2020
No surprise fees, the car was nearby, and it worked great.Sometimes I wish car rental companies had small photos of all the cars in their fleet so that I wouldn't have to start googling what a certain model looked like to remind myself if given the option between different vehicles.
9.2 Excellent15 Oct 2019
Staff was extremely friendly and helpful. I was impressed with their “getting it done attitude”.
10.0 Excellent2 Sep 2019
Free upgrade was nice. The staff was very friendly.The extra insurance at $50.00 per day seemed a little steep.
7.2 Good2 Sep 2019
The staff was helpful and conveniently located at the airport location.The agent wanted to up sell to a larger model as they wanted the smaller SUVs for other customers. I was OK with that if it was a free upgrade, but they wanted to charge me for it.
4.8 Okay19 Aug 2019
Awfull service. I booked my car for pick up at 1 am, my plane landed at 1 15 and I was at the desk at 1 25 to find it closed. I walked around the parking lot and called the 1800 number to find out the close the desk at 1 am, and they blamed me for not putting my flight information on my reservation.Dont book with hertz Edmonton if you are going to arrive after middnight, or you migh find yourself sleeping at the airport waiting for them to open at 6 am and even then they wont even say "Sorry" all I got was you were here after 1am.... I am sure I would never use them again. Companies got to big