Cavendish Hotel

The check-in procedure was delayed, lengthy and demanded full payment for the whole stay before entering my room. I was told if If I didn't pay, I couldn't check in. Nowhere as I booked online did I see notification that I would need to pay in advance, on check-in. This is a very poor policy and against the tradition of hotel accommodation. On-line as I confirmed booking it asked what time I would arrive. between 11-12, I stated; it replied it would do its best to facilitate that. Around 1pm I was told I might gain entry to my room at 2.30pm. I arrived then. it didn't happen until 3.25pm with unsatisfactory, ridiculous walkie talkie contact with housekeeping; poor procedures and poor execution of cleaning rooms. Indifferent, unwelcoming, reception staff. Grubby, tired looking lounges The walk to my room (128) was along scuffed, chipped, dirty corridors and grubby room doors - very poor decorative state. My room was large (very nice) but huge, dirty windows - cracked hand basin, tarnished bath; grubby chairs with offensive stain on one arm; the bath water was never above 30 degrees unlike the basin temperature The window was above a huge, noisy extractor appliance which was switched on continuous 15-16 hours per day from around 6am. On the other side of the room is an adjoining door to room 127; I could hear every word of the latter occupants, including snoring and farting in bed at night. Both the cups in the room were wet. Complimentary biscuits were forgotten one day; I rang reception twice over a period of 40 minutes without reply - I held for 10 minutes and then again for 15 minutes, without reply; totally unacceptable; on the third occasion I got straight through; it then took a further 50 minutes to bring up the biscuits. I was shocked to see the decorative state of the hotel, (furniture, walls, room doors bathroom facilities etc.) and the poor service and indifference of the reception staff which felt endemic throughout the hotel.

Turned up after a day of travelling to wrong room. Couldn’t understand the porter. Had to re book other hotel at 3:00am

parking

hotel was not what I expected...bad night sleep bed not good..i thoougth 50 pounds would have been about right price net curtains in dinning area ripped carpets dirty...