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Cavendish Hotel

38 Grand Parade, Eastbourne, BN21 4DH, United Kingdom
+44 871 221 0259

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based on 4,696 reviews
Cavendish Hotel - Eastbourne, England, United Kingdom
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+44 871 221 0259

Good to know

Distance to city centre 0.1 km
Location rating 8.9
Nearest airport London Gatwick
Distance to airport 54.4 km


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Show reviews that mention

air conditioning in 90 reviews
bar area in 37 reviews
car park in 80 reviews
comfortable bed in 251 reviews
dirty room in 617 reviews
good breakfast in 216 reviews
good room in 673 reviews
great location in 363 reviews
hotel was good in 274 reviews
lovely sea view in 140 reviews
need updating in 40 reviews
right on the seafront in 37 reviews
room very hot in 88 reviews
room with no window in 690 reviews
sea view room in 176 reviews
staff were helpful in 412 reviews
value for money in 75 reviews
  • Mediocre
    Aug 2019

    The check-in procedure was delayed, lengthy and demanded full payment for the whole stay before entering my room. I was told if If I didn't pay, I couldn't check in. Nowhere as I booked online did I see notification that I would need to pay in advance, on check-in. This is a very poor policy and against the tradition of hotel accommodation. On-line as I confirmed booking it asked what time I would arrive. between 11-12, I stated; it replied it would do its best to facilitate that. Around 1pm I was told I might gain entry to my room at 2.30pm. I arrived then. it didn't happen until 3.25pm with unsatisfactory, ridiculous walkie talkie contact with housekeeping; poor procedures and poor execution of cleaning rooms. Indifferent, unwelcoming, reception staff. Grubby, tired looking lounges The walk to my room (128) was along scuffed, chipped, dirty corridors and grubby room doors - very poor decorative state. My room was large (very nice) but huge, dirty windows - cracked hand basin, tarnished bath; grubby chairs with offensive stain on one arm; the bath water was never above 30 degrees unlike the basin temperature The window was above a huge, noisy extractor appliance which was switched on continuous 15-16 hours per day from around 6am. On the other side of the room is an adjoining door to room 127; I could hear every word of the latter occupants, including snoring and farting in bed at night. Both the cups in the room were wet. Complimentary biscuits were forgotten one day; I rang reception twice over a period of 40 minutes without reply - I held for 10 minutes and then again for 15 minutes, without reply; totally unacceptable; on the third occasion I got straight through; it then took a further 50 minutes to bring up the biscuits. I was shocked to see the decorative state of the hotel, (furniture, walls, room doors bathroom facilities etc.) and the poor service and indifference of the reception staff which felt endemic throughout the hotel.

  • Good
    Aug 2019

    The size of the room is fantastic. The beds very comfortable. Also I had a sea view which was a bonus. The reception was open really late which is unusual for Eastbourne.

    It's extremely hot. I left the windows open while I went out for the day...when I got back the staff had closed them. The last night I stayed the guy on the desk was a pain refusing to bring some iced water to my room (they say in all the rooms this is available because of the heat)...he eventually brought it up which was just as well as they had cancelled my key a day early. He told me to leave my bags outside the room and accompany him back down to the reception desk to update my key...I obviously refused so after a bit of a huff he went and got the key!!!Also they didn't do my alarm call the first 2 days...luckily I woke up just in time to get out. The tea bags are absolutely disgusting. There was no remote control for the TV. ..they had to find me one. All the towels were not clean

  • Mediocre
    Aug 2019

    Turned up after a day of travelling to wrong room. Couldn’t understand the porter. Had to re book other hotel at 3:00am

  • Excellent
    Aug 2019

    Everything it was a lovely hotel


  • Good
    Aug 2019


    hotel was not what I expected...bad night sleep bed not good..i thoougth 50 pounds would have been about right price net curtains in dinning area ripped carpets dirty...

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With a stay at Cavendish Hotel in Eastbourne (Eastbourne City Centre), you'll be steps from Eastbourne Beach and 5 minutes by foot from Eastbourne Pier. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a library. Self parking (subject to charges) is available onsite.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly

6.7 Good

based on 4,696 reviews









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Policies vary by room type and provider.


Pets allowed on request. Charges may apply.
Business centre
Meeting/Banquet facilities
Room service
Express check out
24-hour front desk
Storage available
Disabled access
Laundry service
No smoking
Parking (surcharge)
Wedding services
Concierge service


Cavendish Hotel - Eastbourne - Bedroom All photos (31)
Cavendish Hotel - Eastbourne - Bar Bar (1)
Cavendish Hotel - Eastbourne - Bathroom Bathroom (2)
Cavendish Hotel - Eastbourne - Beach Beach (4)
Cavendish Hotel - Eastbourne - Bedroom Bedroom (6)


Most popular landmarks

  • Eastbourne Bandstand 46 m
  • Marine Parade Beaches 193 m
  • Carpet Gardens 354 m
  • Congress Theatre 0.4 km
  • Eastbourne Pier 0.4 km
  • Towner Art Gallery 0.4 km

Getting Around

London Gatwick 54.4 km
London City 83.9 km
Eastbourne, Sussex 0.6 km
Eastbourne Hampden Park 3.6 km

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