|"Great room and friendly staff."||(in 142 reviews)|
|"Beautiful lobby interior and great location!."||(in 277 reviews)|
|"The room was clean and quiet."||(in 27 reviews)|
|"Rooms small, parking EXPENSIVE."||(in 43 reviews)|
|"Our room was dusty"||(in 73 reviews)|
|"No free WiFi!!!"||(in 8 reviews)|
The room was not want I expected for a 4 star hotel. My room gave the impression of a neglected hotel. By chance I looked behind the tv stand and found a mountain of dust, dirt and debris. The bathroom was uninviting at best. On one day of my stay house keeping did not clean my room. I will not book this hotel in the future.
Good value for the location
Location was excellent. Staff very kind and attentive, specially the concierge.
The mattress is kind of soft. Lines in the reception are a bit chaotic. The lobby is spectacular but the seating is not very inviting.
Over all convenience
No coffee in the Room
Better mattress and pillows
Great place to stay in Chicago!
We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!
Very small rooms and poor room service.
The lobby is amazing.
Overall Very Good
The room was very clean. The hotel had many amenities and provided a comfortable home away from home.
I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air.
The wall paper was peeling in the bathroom.
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,..........................,
had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean.
Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Skimpy batroom accoutrements
Efficient and clean
Palmer House a Hilton Hotel has luxurious décor, lavish accommodations, and a five-star service staff that will make every guest feel welcomed and comfortable. This downtown Chicago hotel is also known for its close vicinity to nearby attractions and elegant rooms. The non-smoking hotel offers guest rooms, suites, and executive rooms for business travelers. Each guest will also be treated to a complimentary continental breakfast every morning, as well as snacks and non-alcoholic drinks. Rooms come equipped with high speed internet and flat-screen televisions. Guests will also enjoy the stunning views of Chicago right from their balcony or patio. Palmer House a Hilton Hotel offers in-room dining services, as well as dining at one of its restaurants. It has signature restaurants like Lockwood Restaurant and Bar, Potters' Chicago Burger Bar, and Lockwood Bar. The menus highlight classic Chicago cuisine, as well as local ingredients and urban culinary perspectives. For a relaxing day at the spa, Palmer House a Hilton Hotel has many spa treatments for guests to choose from. The extensive list consists of services like scalp massages, manicures, pedicures, and couples massages. Services can be booked by calling the spa directly. Nearby attractions are also a prominent draw to the Palmer House a Hilton Hotel, which include the Chicago Symphony Orchestra, the Art Institute of Chicago, and the Lincoln Park Zoo. Palmer House a Hilton Hotel offers many things to do for a scenic Chicago getaway. From elegant rooms and upscale eateries, it's no wonder business travelers choose this hotel for their next Windy City trip.
Based on 8,694 reviews
Policies vary by room type and provider.
|Chicago Midway||14.3 km|
|Chicago O'Hare International||25.4 km|
|Summit, Illinois||17.9 km|