Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Cons: The car was clean and easy to drive. Check in and out was very quick and easy
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8.0
Pros: Yes
Cons: Pickup took a long time, but It was not all the agents fault although he could have handled it better.
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8.0
Tank not full!
Pros: Nice clean car
Cons: After driving less that 100 miles, I needed $19.99 (9 Gal) to refill the tank That meant the tank was not full when I received the car!!!!!
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10.0
Super easy return
Pros: It was fast an easy to return the vehicle. i gave her the space number, gas level and miles and was on my way.
Cons: The walk from the parking space to the terminal was long and not covered. Also, the agent did not go over the final costs (highway tolls, etc) with me.
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8.0
Pros: very friendly..
Cons: little too pushy in the rental options for my situation
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10.0
I was happy with my vehicle
Pros: Great vehicle! Very clean!
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8.0
Pros: Staff
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5.6
Cons: We had purchased insurance through internet when making reservation. When picking up car we were told that insurance wasn't any good , and we had to buy insurance from Alamo if our own car insurance didn't cover it or we would have to pay for any damages that might occur. Added A LOT to the rental bill.
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2.0
No one there
Pros: Nothing
Cons: The signage takes you to the wrong place.
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7.6
Pros: no wait at counter...wanted a SantaFe really, got Lincoln--gas hog
Cons: dirty windows
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10.0
Smooth and seamless
Pros: The time spent at the counter was minimal.
Cons: They charged a set amount for gas (I opted to buy the full tank) and when I asked why it was so high I was told that the actual cost would be adjusted when the car type was entered into the system. Apparently it just estimates with the largest possible gas tank and lowers it for smaller vehicles. I was never told what the actual cost ended up being - now that I look at the charge it was not lower. I looked at the gas price they were charging and thought the gas tank would have to be pretty large to cost that much. Even if my math was wrong, the explanation was not clear and seemed suspect.
review from
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2.0
Will never use again
Pros: Manager was super rude/lazy. Offered no alternatives.
Cons: I was recently divorced. Name on credit card was different than drivers license and they would not rent me vehicle! Enterprise and National both gave me rental without issue
review from
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10.0
Cons: The car was clean and easy to drive. Check in and out was very quick and easy
review from
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10.0
Super easy return
Pros: It was fast an easy to return the vehicle. i gave her the space number, gas level and miles and was on my way.
Cons: The walk from the parking space to the terminal was long and not covered. Also, the agent did not go over the final costs (highway tolls, etc) with me.
review from
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10.0
I was happy with my vehicle
Pros: Great vehicle! Very clean!
review from
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10.0
Smooth and seamless
Pros: The time spent at the counter was minimal.
Cons: They charged a set amount for gas (I opted to buy the full tank) and when I asked why it was so high I was told that the actual cost would be adjusted when the car type was entered into the system. Apparently it just estimates with the largest possible gas tank and lowers it for smaller vehicles. I was never told what the actual cost ended up being - now that I look at the charge it was not lower. I looked at the gas price they were charging and thought the gas tank would have to be pretty large to cost that much. Even if my math was wrong, the explanation was not clear and seemed suspect.
review from
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8.0
Pros: Yes
Cons: Pickup took a long time, but It was not all the agents fault although he could have handled it better.
review from
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8.0
Tank not full!
Pros: Nice clean car
Cons: After driving less that 100 miles, I needed $19.99 (9 Gal) to refill the tank That meant the tank was not full when I received the car!!!!!
review from
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8.0
Pros: very friendly..
Cons: little too pushy in the rental options for my situation
review from
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8.0
Pros: Staff
review from
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7.6
Pros: no wait at counter...wanted a SantaFe really, got Lincoln--gas hog
Cons: dirty windows
review from
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5.6
Cons: We had purchased insurance through internet when making reservation. When picking up car we were told that insurance wasn't any good , and we had to buy insurance from Alamo if our own car insurance didn't cover it or we would have to pay for any damages that might occur. Added A LOT to the rental bill.
review from
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2.0
No one there
Pros: Nothing
Cons: The signage takes you to the wrong place.
review from
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2.0
Will never use again
Pros: Manager was super rude/lazy. Offered no alternatives.
Cons: I was recently divorced. Name on credit card was different than drivers license and they would not rent me vehicle! Enterprise and National both gave me rental without issue
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