6.0 Good17 Sep 2019
The price was good and the car was cleanThe drop off location that was listed on our rental agreement was permanently closed and we had to drive to a different location, which was very frustrating.
10.0 Excellent8 Sep 2019
staff was very helpful and nice, process went seamless
10.0 Excellent20 Aug 2019
Staff was friendly. For drop off they came right out to the car shortly after I parked. Whole process was simple.Every company tries to pressure you to buy the extra insurance. I didn’t like that they pointed out I was liable for the entire price of the car and then wrote down the price as if to emphasize the point.
8.4 Excellent7 Aug 2019
Friendly and helpful staff, pick and drop off was convenient. One thing to note - all of the service for dollar was provided by Hertz, may be they are affiliated in Europe.Insurance coverage was too expensive. We didn't purchase it, but could have if it was reasonable.
5.2 Okay26 Jun 2019
Give specific directions to pickup and drop off locations. I had to keep car an extra day because I couldn't find the drop off location.
8.4 Excellent23 May 2019
Staff was excellent. Pick up was efficient and easyThe location I returned at ,Calle Proncesa, Madrid, is very hard to find, and the cars actually live in a parking garage down the )busy, city center) street. The drop off address in the contract is the office, not the garage, which caused major troubles for me.
10.0 Excellent28 Feb 2019
2.0 Mediocre31 Oct 2018
Worst car rental everNothing.1. They would not rent the car to us even though we had a valid drivers license, passport and credit card. 2. Did not have said car available. 3. Pretencious and unhelpful staff.
5.2 Okay5 Sep 2018
Process Was a NightmareThe car was clean.The pickup process was absolutely terrible. There was a price discrepancy that made the transaction 3 times more than our reservation. I called customer service and they were woefully unhelpful. Their solution was to "speak to a manager." The car was not what I requested. The "add insurance" link on the website seemed to be broken.
9.6 Excellent29 Oct 2017
Great car for a great price. Staff was helpful and accommodating. Car felt safe for long drives at highway speeds. Car did have a decent number of scratches when we picked it up, but all were noted and confirmed before we left the lot.Pickup location at Seville Santa Justa is properly marked via map apps and is not location inside of the train station (like other companies are). The office is outside to the left, down a slight hill. Note that Dollar/Thirfty/Hertz are all the same, and Dollar is only a small sign (look for Hertz).