Pros: I was the only customer when I returned the car but despite that the Alamo staff ( mostly the manager) held me for a half hour when I was anxious to get to my departing flight. one issue was the perceived difference in the gas level - the needle was between 7/8 and 3/4 when they said the car was rented at 7/8 ( it was actually slightly below 7/8 at pickup). They wouldn't let me leave until I paid $15. A very difficult and unfair process.
Cons: Being treated like a criminal.
2 Dec 2016
14 Jan 2017
I'm bought in on a versa
Pros: De car was clean it was bit of a small mission to find it.
Love the car was ready for us it very fuel efficient.
Cons: Only thing the passenger side rear door the lining kept coming of an a versatile to me is not a full size car.
6 Mar 2017
Unsatisfactory limited info
Pros: May be the drop off personnel was a lot friendlier than
I was Not aware of all the fees they make you pay in order to rent..That was only revealed at the counter at pick up time (In a very imperative manner).
The airport and the car rental lot is at a considerably long distance. That information was not revealed until pick up time.
Cons: Counter Personnel attitude at pick time
27 Mar 2017
Very friendly staff, but not so good cars
Pros: Staff was very friendly and prompt to help me
Cons: they did not have the type of car I requested so they upgraded me to a minivan, I was told that the insurance that KAYAK offered was not good enough for them and that I had to take their insurance.
23 May 2017
Pros: They were really helpful and friendly
19 Feb 2018
Cons: Alamo did not honor the vehicle level i had reserved. I reserved a Kia Rio or equivalent and when i got there i was offered a Kia Picanto an told me that they were the same level. Defínete Kia Picanto is a smaller vehicle. They told me that if i wanted a Kia Rio i had to pay an upgrade. My reservation clearly said Kia Rio and i show my reservation. I didn’t pick up my vehicle and had to rent a vehicle with another agency. It was a very bad experience and had to spend more than what i had planned. I saw other custommers having the same issues, not a good practice.
Budget El Salvador did not have available the vehi
Pros: Terrible customer service to say the least!
Cons: Did not have available the type of vehicle I had reserved through Kayak. They offered me a lower class vehicle for the same price. They wanted force me to buy a local insurance policy, advising me that Allianz insurance was not valid in El Salvador. I was very angry and disappointed and did not take the car.
11 Dec 2016
Pros: They could pull up my reservation.
Cons: Would not honor reservation
No car available I requested
Price was $200 higher than reservation
He suggested I go to someone elst.
Lost my $45 deposit
3 Jan 2017
Cons: Budget added an additional $15 per day insurance fee that was not stated in the reservation.