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One location in Norcross
3 locations in Norcross
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Reviews
6.4 Okay
Feb 2020
Pros:
Convenient location and welcoming staff when I arrived.Cons:
I returned my rental on Saturday after closing but got charged for a 4th day (Sunday).2.0 Poor
Jun 2017
Cons:
Wait times are way too long. Not enough communication between offices. No order in office as to who was waiting in line.4.8 Mediocre
Apr 2017
Pros:
Customer service at the location was good Car was dirty though. Rented a van, one seat wouldn't retracy in to the floor. Good thing we checked fluids - power steering and antifreeze below minimum and radiator almost dry. Could have been a disaster. .6.0 Okay
Mar 2017
Pros:
The whole process was easy. Everyone was nice.Cons:
I rented a Ford van, but when I got there they only had a Chevy which was ugly and not what I wanted, but I hag no I had no option.9.2 Wonderful
Jan 2017
Pros:
friendly staffCons:
it's a real pain in the rear renting a car if you use a debit card9.6 Wonderful
Dec 2016
Pros:
although each branch of enterprise in my area had a different price, i was able to bring the lowest price to the nearest branch and voila -- they honored it & i got best of both worldsOne location in Norcross
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Reviews
2.0 Poor
Apr 2021
Pros:
NothingCons:
If they'd actually had a car for my family.2.0 Poor
Mar 2021
Pros:
NothingCons:
Car was not available. It kept showing as available even after i left.6.4 Okay
Jul 2020
Cons:
Customer service skills3.2 Poor
Jul 2020
Cons:
The owner was very rude and arrogant. I have him recorded on video saying he works for himself, he said his office is not hertz. I was shown the car I would be getting on the app,on the day I was picking up I was given a different car with no apologies,he arrogantly told me that I should pick the car available or forget about it. He was also rude to the lady behind me with her kids. I have a video of the interaction I had with him. So if my booking was not hertz,who or what company rented the car to me? He didn’t know I paid for insurance and liability,he was asking if I wanted to buy insurance and liability, I told him I already bought it on hertz website. The location is not befitting for a hertz,it wasn’t what I was expecting or envisaged my first experience with hertz would turn out.2.0 Poor
May 2020
Pros:
Staff was completely useless. I got there and they didn’t have the truck I reserved; they did nothing to accommodate my situation. I was left stranded with no options. They made no calls to other locations, they literally did nothing. This is the second time Hertz has done something like this. I strongly recommend Enterprise for your rental.Cons:
Actually having the vehicle I reserved.2.4 Poor
Jul 2019
Pros:
Staff was polite.Cons:
Car smelled like smoke, had to wait 30 minutes for it to "air out". Then they ended up charging me a $300 smoking fee. They wouldn't make it right when I called about it.2 locations in Norcross
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Reviews
10.0 Wonderful
May 2021
Pros:
The staff was courteous and the pickup and drop off went quickly.Cons:
If they could answer the phone at that location. I called the number at the location and it was answered eventually by the 1-800 location call center.10.0 Wonderful
May 2021
Pros:
It was so quick and easyCons:
need more staff...2.0 Poor
Jul 2020
Pros:
Literally nothing. Worse experience everCons:
Had the vehicle clean Had staff that’s not incredibly rude Not being downsized without knowledge Not having to drive 45 away to exchange unclean vehicle Not having my drop off time the same time as a closing time. Charging my card for additional day and now I have to wait a week for a refund9.2 Wonderful
May 2020
Pros:
Great car!Cons:
The pick up time. It took them 30 minutes after my pick up time to prepare the car.2.4 Poor
Oct 2018
Cons:
Kayak gave me a reservation for a car at an Avis shop that was about 1/2 an hour away. I had to rent an Uber to get there. After a long wait at the counter, the rep told me that there were no cars and told me to call the vendor. I dialed the number Kayak put on my reservation, and it was for the counter of the Avis location I was at! So after a couple of hours of wasted time and paying for transportation, I ended up with nothing but frustration2.0 Poor
Sep 2018
Pros:
NothingCons:
The morning of the pickup I called Avis customer service and they told me my reservation was cancelled. When I called the local Avis lot they said I was not cancelled but my minivan was coming from the airport. I called an hour later to try and pic up early but they said the minivan did not arrive from the airport. They would give me a Large SUV instead. When I arrived 25 min later at pick they said they had rented out the large Suv and now I could have a sub car. I had 6 people to drive 10 hours. NOT HAPPY !!! I took my own car. All I got for my trouble was customer service rep saying "at least your not gonna be charged."2 locations in Norcross
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Reviews
2.0 Poor
Jun 2020
Cons:
Customer service; wrong car; downgrade; drop off and pick up time the office was closed; dirty car; my responsibility to clean car upon return; terrible experience2.0 Poor
Mar 2020
Pros:
I never get the van , when i get on the place they told me they don’t have a car for me and i still get charged!8.8 Very Good
Feb 2020
Pros:
Good staff, friendly.Cons:
More selection and quantity of vehicles.10.0 Wonderful
Jul 2018
Pros:
The customer service.Cons:
Not many car choices at the location I went to. I wanted a Nissan Altima but I had to settle for a Toyota Camry.2.0 Poor
Apr 2017
Cons:
We were unable to get the rental because the company overbooked and did not care. The manger at the location said we were out of luck and didn't bother to try to find anything else. Once we called corporate it was even worse they refused to help or honor the pricing with another vehicle. After sitting in the car rental office the lady told us she was closing and we would have to leave while we were on the phone with corporate. At the end of the day no one cared about us or getting us to our vacation.One location in Norcross
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Reviews
2.0 Poor
Jul 2020
Pros:
Nothing.Cons:
You had a car and woman who works there doesn't have an attitude.2.0 Poor
Dec 2018
Pros:
The lady st the counter tried to help us as much as she couldCons:
After reserving ahead of time, the car wasn’t available and they didn’t do anything to make up for it. Do not rent from them.10.0 Wonderful
Dec 2017
Pros:
I liked everything about the experience.Cons:
Nothing. Great time.8.8 Very Good
May 2017
Pros:
I appreciated the friendly, pleasant attitude of the rep & owner who were trying to navigate through a power outtage. They didn't let it phase them & got me out in a timely manner.Cons:
The location of the office was hard to find partly because the business sign is way too small & the business is not listed on the mall directory.5.2 Fair
Feb 2017
Cons:
Car which i received was not upto my expectation... it was a hashback and the condition of the car is not so impressiveOne location in Norcross
One location in Norcross
One location in Norcross
Most popular car type | Mini |
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