I got there and they didn’t want to give me a car. First they wanted me to pay more then $700 usd for car insurance on a $200 usd rental! It is ridiculous. I refuse the insurance so they said my passport card wasn’t going through. I rented a car in Cancun with no issue through another company and the documentation I present was good enough for them, but not for Hertz! I would NEVER book through them again and I would NEVER recommend them!
I prepaid at the time of reservation. Yet, they did not have the car. I had to scramble at the last minute with another rental.
I feel cheated, the price for the car was supposed to be about $160 in less than three days. Once there, the seller informed me that the price would be $430 due to mandatory insurance. When returning the car at night - around 3 am - it was difficult to find someone from the service, everyone was asleep, and no one spoke English to answer my questions. Generally, I recommend avoiding this location, I had very bad experiences with it.
When I arrived with my family at Hertz to pick up the car, they said cars were subject to availability and no care were available and to try somewhere else. So we were left stranded and without car or options. Worst experience ever while on vacation.
Terrible. Nowhere is it advertised that if you don’t take the optional insurance you have to leave a security deposit of ~$2,000 USD (yes two thousand not a typo). That is a huge inconvenience and something that needs to be mentioned ahead of time.
It was ok if you allow they will steal from you basically
