4.8 Okay6 Jan 2020
The pick-up waiting time was three hours
3.6 Mediocre8 Aug 2019
Was told when I arrived that there was no car available even though I booked in advance. You should not advertise car availability when I’m fact no cars are available.
2.0 Mediocre27 Jul 2019
I like nothing about my car rental experience. First I requested a minvan, but got a car. The cars are poorly maintain. I had to return one car to get another but there were both junks. The service was so slow you could have gone to bed and still didn't miss anything.Obviously, the condition of the cars. Making sure that what is requested is what one receive. The staff should be train to understand when one just completed a flight that maybe be long and tiresome from delays and the woes of traveling, to reach their final destination, customer wants to go!
2.0 Mediocre21 Jun 2019
Nothing. I ended up going to Avis. Nothing as promised. TheCustomer service. Transparency
9.6 Excellent25 Apr 2019
Staff very helpful and friendly. Check out and return handled speedily.I know it has nothing to do with Budget, but why for Jamaica isn’t collision insurance handled with most credit cards?
5.2 Okay6 Apr 2019
The staff was friendly and kindThe check in took a while. The car was old and not well maintained. The headlights were not properly aligned, and so I had to drive with the high beam on during the night. The engine was not properly tuned and raced, thus using a lot of gas. The interior of the car smelt of stale smoke.
5.2 Okay22 Mar 2019
The charge $30 a day for insurance and they do take the one you guys offer
2.0 Mediocre26 Dec 2018
Budget won't honor the type of reservationNothingI reserved a luxury SUV and I was told by the budget rep that they will not rent me any such vehicle for the reserved price.
4.4 Okay20 Nov 2018
"Luxury SUV"?we've been traveling with 2 kids (both with car seats) and 3 adults on bad roads (mountains in Jamaica). For that, we wanted to have a larger, more comfortable car. We have booked car in category of "Luxury SUV" with description of "Mitsubishi Pajero or similar". What we got instead of Suzuki Vitara in a very basic configuration. No camera for reversing, no USB or bluetooth support for radio... Description and reality turned out to be two completely different things.
2.0 Mediocre3 Nov 2018
Absolute disgraceThe car had 4 wheelsDidn’t fit 4 bags like I ordered Couldn’t adjust the direction of the interior fan (was 40c!!) 49,000 km Car at least 10 years old Performance was very sluggish ... struggling to make it over the toll road to Ocho Rios Check out was not good, claiming it “looked like I had spray painted the passenger side front panel” Will never use kayak or budget ever again