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Most companies at Montego Bay Airport have a straightforward return process, including Alamo, Avis, Budget, Enterprise, Hertz, Island Car Rental, National, SIXT, and Thrifty. Since they are located at the airport, they provide after-hour services for all customers. If you return Montego Bay's car rentals after hours, place the contract and the keys at the dropbox near the rental suppliers' desks.
When booking car rentals, renters have to be at least 21 years old. They also need to provide a government-issued driving permit whose validity covers the rental period. Customers must present a debit or credit card as a form of payment.
The car rental center provides shuttle rides from the counters to the parking lot. The facility is wheelchair accessible for easy access to persons with disabilities. It features a designated parking spot for customers with disabilities. There are also washrooms, vending machines, and payphones at the center for customers' use.
Car rental companies that offer shuttle or pick-up services from Montego Bay Airport to off-airport locations include Ace, Advantage, Alamo, Apex, Avis, Budget, Classique Car Rentals, Dollar, Enterprise Rent-A-Car, and Europcar.
One location in Montego Bay Sangster Intl Airport
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2.0 Poor
Apr 2018
Cons:
The price I was quoted was almost triple the amount I actually had pay.6.0 Okay
Mar 2018
Pros:
Guys in the car park weer great, both on pick up and returnCons:
Car was very ordinary It had almost bald tires and the brakes were bad It was dirty inside Desk staff were not very interested in customer service Forced insurance on you, either that or you were not going anywhere10.0 Wonderful
Feb 2018
Pros:
Friendly staffCons:
Ease2.0 Poor
Dec 2017
Pros:
Representative at the check in counter was rude and unwilling to explain additional charge that they claim were required. I had proof that I have insurance coverage through my credit card company but they refused to honor it. Car was filthy, radio didn't work and car was not given to me with a full tank. Horrible experience.2.0 Poor
Dec 2017
Pros:
I quoted 213cdn online at time of pick up i paid 413cdn. They said it was the insurance and taxes included.5.6 Fair
Dec 2017
Pros:
Cars were at the terminalCons:
Had to buy insurance even though I used a world mastercard because the rental was prepaidOne location in Montego Bay Sangster Intl Airport
One location in Montego Bay Sangster Intl Airport
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10.0 Wonderful
Dec 2020
Cons:
I have been renting cars in Montego Bay for 10 yrs and have probably used most if not all of the companies at one point. Sixt was the best experience so far. Great customer service from the team. Clean and quality vehicle. Prompt and on time with a full tank of gas. I have had some rental companies give me a car with the gas light on and only two miles of gas left etc. Very happy will use Sixt again on my next visit.8.4 Very Good
Jun 2017
Pros:
Staff is excellent.One location in Montego Bay Sangster Intl Airport
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10.0 Wonderful
Jun 2019
Cons:
nothing10.0 Wonderful
Nov 2021
One location in Montego Bay Sangster Intl Airport
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8.0 Very Good
Apr 2023
10.0 Wonderful
Mar 2023
One location in Montego Bay Sangster Intl Airport
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4.8 Mediocre
Jul 2019
Cons:
I arrived and was simply told "there's no vehicle available and we can REFER you to a competitor." I understand the travel industry consistently overbook to maximize revenues, but this could have been a very different scenario if it was properly handled right. Dissappointing experience!7.6 Good
Apr 2019
Pros:
Easy drop off and friendly staffCons:
Just pricing after insurance added was rough, $250 for a three day rental of a compact is kinda on the steep end10.0 Wonderful
Apr 2023
One location in Montego Bay Sangster Intl Airport
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10.0 Wonderful
Aug 2017
Pros:
People were very niceCons:
Not at the airport but not to far!2.4 Poor
Apr 2017
Pros:
Nothing at allCons:
The price was 3x higher than quoted on the reservation. Very slow process of pick-up and drop off. Asked for a 12,000USD hold is I would not accept their insurance while I have my own attached to the credit card. Tank was half empty when I picked up. There was no washing liquid Please avoid them.3.6 Poor
Feb 2017
Pros:
red stripe in office. if it wasn't for one girl in the office that told the other girl behind counter that my girls credit card was good she was going to charge me 200 moreCons:
airport pickup driver let unknown subject pick my bags up and put them in the pickup drivers vehicle. unbeknownst to me unknown subject did not work for challis. us demanded a fee from me, thinking he worked for challis I tipped him. unprofessional. then the office tried to charge me another 200. for not having the credit card they used. my girl had one finally. did not see in the fine print u needed a chase world credit card to waive cdw. Yaris was a box,270.000 miles my girl said. batt kept dying u could start it with a fingernail file. finally after 2 batteries they figured the key was being pulled out in acces. due to a worn key. they brought me a Honda, nice finally. good service.4.0 Mediocre
Dec 2016
Pros:
nothingCons:
They required a $1000 deposit Hold for the rental. This was not indicated when I made the reservation online. They would not accept some major credit cards for some obscure 'insurance' reasons. The roads in Jamaica are bad. Potholes are everywhere. Getting a flat tire is a high probability. We had one. We paid for the repair. Rental Car company charged us for a 'new' tire because they would not accept the repair to the flat. This cost us another $100 in total. They also wanted 'cash' for the replacement tire and did not want to take a credit card. I assume they thought we might fight it when we got home. Never rent from a local rental car company versus a major provider like Hertz. You may pay a little more but with a lot less aggravation. .2.0 Poor
Nov 2016
Pros:
The car was ok even though the price was much more than I had bargain for..Cons:
The spare tire for the car was defective..upon returning the car, the seems to be looking for every little thing to charge my deposit.One location in Montego Bay Sangster Intl Airport
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4.0 Mediocre
May 2017
Pros:
Thanks for kindnesses of strangers. .Even though it's late at night, budget, avis and thrifty were very helpful. Only one company was going to get my business. They all talked to one another so that I got the best deal.Cons:
Yeah I got delayed, but where are you. No phone ,or office. How am I to get a rental. Even when information got your # why didn't you answer2.0 Poor
Jan 2017
Pros:
Probably the worst car rental I've dealt with in my life never againCons:
Nothing staff you wish no manners, !One location in Montego Bay Sangster Intl Airport
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8.0 Very Good
May 2018
Pros:
Friendly check-in Agent SUV (Suzuki Vitari) felt real old/slow even though it was a fairly new car!! Easy return process2.0 Poor
Jun 2017
Pros:
Nothing-I will never do business with budget. There was not one good thing. We didn't even get the car. I had to go to Enterprise. I made two reservations and when we arrived. The employees refused to give me the car we had confirmed. We stood there for over 2 hours. The employees said I would of had to pay $2200 to rent the car I already had confiremed months prior to my arrival. Then they mocked me and said they would give me a two door car and I had a baby, car seat, a stroller and five 50 lbs bags. My child was extremely hot and screaming the entire time because the heat was unbearable. When I asked to speak to a manager they said she was in a meeting for the next week. Then it got to a point when they just kept rolling their eyes And condescending. I will be writing a letter to corporate and to kayak.Cons:
I will never do business with budget. There was not one good thing. We didn't even get the car. I had to go to Enterprise. I made two reservations and when we arrived. The employees refused to give me the car we had confirmed. We stood there for over 2 hours. The employees said I would of had to pay $2200 to rent the car I already had confiremed months prior to my arrival. Then they mocked me and said they would give me a two door car and I had a baby, car seat, a stroller and five 50 lbs bags. My child was extremely hot and screaming the entire time because the heat was unbearable. When I asked to speak to a manager they said she was in a meeting for the next week. Then it got to a point when they just kept rolling their eyes And condescending. I will be writing a letter to corporate and to kayak.10.0 Wonderful
Apr 2017
Pros:
Its a great rental company staff were friendly the car drives good I will go back to budget next vocation8.4 Very Good
Feb 2017
Pros:
Upgraded at no charge to a Suzuki Baleno. Great fuel economy, plenty of room and cargo space. Car was loke new and clean.Cons:
Check in took a while, but by Jamaican standards went pretty smoothe. All the rental companies are in a tiny lot at MBJ airport. A little challenging maneuvering to the main road.2.0 Poor
Jan 2017
Pros:
I will never book with your company i when to Jamaica they let me know what they out of car it was so bad for me i have to go out side and try to rant a car from a guy take my money and say he going for the and don't come back $400 us this causes by your company8.0 Very Good
Dec 2017
Pros:
courtesy of staffCons:
they need more staff to expedite their services better more selection of cars/ SUV's neededOne location in Montego Bay Sangster Intl Airport
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2.0 Poor
Mar 2017
Cons:
When I arrived at the Europcar desk in Montego Bay nobody was there I had to wait for 30 minutes before someone turned up. They tried to take $1500 for the deposit instead of the $1000 deposit which was stated on my booking. Worse still they did not give me the Suzuki Vitara jeep that I had booked and paid for in advance. Instead they gave me a people carrier on a temporary basis but the sat nav and spoken instructions were in Japanese. I do not speak Japanese! They said there was a minor problem with the Suzuki Vitara which would be fixed but they would bring the car to me the following day to the place where I was staying instead. They did not fulfil this arrangement and did not contact me at all regarding the the car. I called them every day since my arrival to find out when would the Suzuki be delivered to me, as the people carrier was totally unsuitable for my needs. They were unable to give me an update on the situation. On the sixth day of my trip I spoke to the so-called Customer Services desk again and all they could do was apologise and then they told me that the Suzuki was now ready for me to collect at the airport. I told them that it was unreasonable to expect me to drive back to the airport to collect the Suzuki when they should have delivered it to me as they agreed. Besides, I was actually leaving Jamaica the following day. I have heard that this may have been a scam as Europcar may have given the Suzuki Vitara car to another Customer and charged them a premium price for it. Don't use Europcar Montego Bay!One location in Montego Bay Sangster Intl Airport
One location in Montego Bay Sangster Intl Airport
One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Donald Sangster Intl Airport
+1 876 979 0438
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7.6 Good
Nov 2016
Pros:
Picking up and dropping off was great.Cons:
The price was too high for that class vehicleOne location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Providence Dr. Iron Shore
+1 876 953 9100
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4.8 Mediocre
Apr 2017
Pros:
The staff were friendly and very accommodating. Pick up and return to the airport was very fast.Cons:
I was not told that I had to put down $1000US deposit. That was a gut hit to start a vacation. While we had no mechanical issues the quality of the car left deep concern that we could. Luckily, we had the car incident free. I think the basic details for renting in particular country needs to be explained when that location is selected during the booking process or any requirements for the selected rental company. I am still awaiting my deposit to be returned. It's crazy that I had to pay up $1000US defore I could get the car but now have to wait days after returning the car to get my deposit back. Worse of all my booking was for 4/12 to 4/20 and they had me down for returning the car on 4/19 at the same rate I was quote when booking the car. My reservations stated - week + 1day. They wanted to change me $52 more for 20th. Fortunately, I had my reservation info and they wrote off the last day as part of my reservation.4.0 Mediocre
Jan 2017
Pros:
The man who helped me was nice. It was just a little bait and switch like. I hope you guys review this location.1.9 Poor
Sep 2021
One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster International Airport
876-952-7225
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster International Airport
+1 876 926 2063
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster International Airport
+1 876 952 5771
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
27 Queens Drive
+1 876 351 6144
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
1-3 Sunset Blvd
+1 876 632 5875
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster's International Apt, Airport Terminal
+1 876 952 7587
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
66 Claude Clarke Avenue
+1 876 979 9355
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2 locations in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
22 Godfrey Dyer Blvd
+1 876 439 5593
32 Queens Drive
+1 876 952 3836
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
10 Sunset Blvd
+1 876 940 4023
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Montego Bay Airport Sangster MBJ
+1 876 630 7722
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
22 Sunset Boulevard
+1 876 310 1231
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster International Airport
1-876-952-2033
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
10 Federal Avenue
+1 876 952 9361
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
34 Queens Drive
18769402679
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster Int'l Airport
+1 876 979 0438
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Serviced By Island Car Rental
+1 876 952 7225
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
34 Quens Drive
+1 876 940 2679
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Car In Terminal
+86 10 6064 1387
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
17 Claude Clarke Ave.,Montego Bay Jamaica
+1 876 971 1828
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One location in Montego Bay Sangster Intl Airport
Locations in Montego Bay Sangster Intl Airport
Sangster International Airport
+1 876 630 7722
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Most popular car type | Economy |
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