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5 locations in Cozumel
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Reviews
2.0 Poor
May 2021
Pros:
Office was closed i did not get the carCons:
The office was open2.0 Poor
May 2021
Cons:
They did not have the car that I reserved. Also added additional fees at the pickup. They offered to take me to the hotel and deliver the car the next day, but we had already booked a tour that we needed the car for and honestly I didn’t trust them.2.0 Poor
May 2021
Pros:
We arrived at Alamo and they did not have a vehicle for us. They said Kayak did not confirm whether Alamo had cars available. It was the worst car rental experience I have ever had.Cons:
A refund.2.0 Poor
May 2021
Pros:
NothingCons:
They gave away my car and had none left2.0 Poor
Jan 2021
Pros:
the shop was closed. how is it even possible to rent a car!!!!Cons:
if the shop were open where i rented the car!!!2.0 Poor
Jan 2021
Pros:
Not a thing!Cons:
Kayak shouldn't be booking car rentals when they've been warned by Alamo that they have no rental's. I had to pay triple the cost to secure a car in Cozumel for a week because of Kayaks failure.3 locations in Cozumel
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4.0 Mediocre
Jan 2021
Cons:
I bought the insurance online when I reserved the car but when I went to pick up the car the employee said the insurance I bought online was worthless. He said I need to buy insurance from him or I wouldn't have any, or very little liability coverage. I didn't appreciate having to buy insurance twice.10.0 Wonderful
Apr 2023
10.0 Wonderful
Mar 2023
10.0 Wonderful
Feb 2023
3 locations in Cozumel
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Reviews
6.8 Okay
Jan 2019
Pros:
Newer clean car that ran well.Cons:
Price was completely different than what I booked online. Location hard to find. Pickup and drop off took forever.3.2 Poor
Dec 2017
Pros:
The van was cleanCons:
When we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.2.0 Poor
Sep 2016
Cons:
There was no such car rental at all at the specified address. Our weekend was horrible without at car thanks to Kayak.3 locations in Cozumel
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Reviews
8.0 Very Good
Aug 2022
2.0 Poor
Jan 2021
Pros:
The local operation is a scam The insurance was 3x the cost of the online rental ,and changed 4x ln a five minute conversation. We walked back to the airport with all of our luggage and rented from Hertz.8.8 Very Good
Mar 2020
Pros:
Has economyCons:
Time it took to return car was slow2.8 Poor
Mar 2020
Cons:
We found out that a reservation with these guys is not a reservation, it is a request. No car for us.4.8 Mediocre
Dec 2020
Cons:
We rented from this budget location because we were supposed to get a cheap wrangler. The location directions were extremely confusing – turned out it was actually in a hotel, which was not clearly marked in the directions. When we finally got there, they did not actually have our car, and we ended up renting a regular SUV. Having said that, we got a Kia Sorento, which was nicer than expected.6.0 Okay
Oct 2019
Cons:
I rented a Jeep Wrangler and they gave me a Renault Captur, not happy with car selection, they had Jeeps but they claim those are a completely different category, misleading3 locations in Cozumel
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Reviews
8.0 Very Good
Apr 2021
Pros:
Very helpfulCons:
Nothing2.0 Poor
Mar 2021
Pros:
No. Did Not have Any car to pick from on a dirt lot with 2 guys sitting outside of their Trailer, which was their office we had to go back to twice so they did Not charge us for a car we did Not get, pain in the neck on vacation/Wedding.Cons:
Pick Alamo NOT THIS ONE! Nothing good here, nothing!4.0 Mediocre
Mar 2021
Pros:
Pond drop off a staff member took me in a single car to my gate which was unexpectedly pleasant.Cons:
Biggest problem was the 1:20 wait to get my car. Even after I had completed all of the booking and payment details online. Severely understaffed, if I could have gone to another company I would have. I felt trapped without any possibility for escape. After 4+ hours of travel it was a very unpleasant welcome into Mexico.2.0 Poor
Dec 2022
10.0 Wonderful
Nov 2022
2.0 Poor
Oct 2022
One location in Cozumel
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Reviews
10.0 Wonderful
Dec 2022
8.0 Very Good
Nov 2021
10.0 Wonderful
Mar 2021
Pros:
Staff was very friendly and helpful. Pick-up was at the airport directly out in front. Super easy.Cons:
Don’t try too hard to sell insurance people don’t want.2.0 Poor
Mar 2021
Pros:
NothingCons:
Hertz could have actually had cars available at the location. Got to the airport and it was the guys day off. Nobody working counter. Finally found someone to call him and he had no car even available2.0 Poor
Mar 2021
Pros:
We arrived to the airport, went to the Hertz counter and were informed that they did not have our vehicle. They tried to sell me on another vehicle half the size (which would not fit my group), and for more money.Cons:
Honesty? Not giving away a vehicle that I had reserved, leaving me stranded at the airport to figure it out?2.0 Poor
Mar 2021
Cons:
They could have had the car or any car that they rented to me. Luckily Avis next door had a car to rent.3 locations in Cozumel
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Reviews
2.0 Poor
Apr 2021
Pros:
NothingCons:
Thrifty doesn’t exist on Cozumel anymore5.2 Fair
Aug 2017
Cons:
The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.8.0 Very Good
Jan 2017
Pros:
The people at the pick up/drop off were very friendly and helpful.Cons:
The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.8.0 Very Good
Dec 2017
Pros:
I think all cars are newer now so you should get a good one. Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance! Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount. Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them. They are along with their sister company Dollar the best on the island I think.10.0 Wonderful
Oct 2016
Pros:
nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.8.4 Very Good
Jul 2016
Cons:
when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!One location in Cozumel
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9.2 Wonderful
Apr 2017
Pros:
Very friendly staff and very thorough. It's a great car to get around Cozumel if you're exploring the island.Cons:
First off, it wasn't called Ace rental anymore on Cozumel, its Fox Car Rentals now. And secondly I wasn't expecting any more fees based on the price I reserved the car for. I was confused that the company charged me an extra fee for insurance, and I thought that was included in the price that I reserved it for. It would of been nice if they programmed their address in the GPS for an easy way to get back to the drop off. Or showed us how to some of the features work.One location in Cozumel
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Reviews
5.2 Fair
Jul 2016
Pros:
The representative was helpful under very disappointing circumstances.Cons:
Kayak had a reservation for 2, 7 passenger vans. When getting to the airport and the hot trailer of Fox rental car, we found that they do not rent vans. We were able to rent a very small car with poor air conditioning for 1 day, then the following day we were able to pick up a 15-passenger manual stick shift van. Don't know where they got this van, but Fox rentals is very limited in their automobiles. Very unhappy with the entire process. It took forever (2 1/2 hours) to get things straightened out. Never again will we use Kayak or Fox Car Rental.2.0 Poor
May 2016
Cons:
ripping me off for 450 dollars on a key that was damaged but not lost...every other car rental company on the island had a fixed charge for a lost key that was significantly lower than I was charged for a key that wasn't even lost and probably needed a new battery....disgraceful4.0 Mediocre
Mar 2016
Cons:
No one was at the airport nor was there at their office which was locked up and therefore I had to take a different companies car rental instead.2.0 Poor
Feb 2016
Cons:
The on-line info said that the counter for rental was in the terminal. It was three blocks away. My wife and I like the convenience of in-the-terminal rental. We had several pieces of luggage and "lugging" these around is not how we want to spend our time in paradise. Also, the price quoted on-line did not include $35/day mandatory Mexican insurance. We ended up using Avis that did have a counter in the terminal and cars immediately outside.4.0 Mediocre
Jan 2016
Cons:
The car was quoted at one price and sold at triple the price6.0 Okay
Jan 2016
Pros:
This was our second attempt to rent from Fox Rental in Cozumel. Last March we arrived in Cozumel at Fox Rental to be told it was a $50 us per day charge for the insurance. We walked away and rented with another car company. This time I did my homework and printed the cost of insurance per day and the deposit fee from Fox's website. The cost for CDW is $21.99 us per day. You have no choice. Do not take the insurance from a third party, when you arrive in Mexico, Fox rental won't accept this. This is how they make their money.Cons:
My first question when we arrived at Fox's office in Cozumel, is how much is your CDW insurance ? I was told $25.00 us a day. Not true I said to the Fox representative. Produced a copy of the insurance costs. Then I told him I had a reservation. Would he like a good review or a poor review? He honoured the reservation price and the insurance cost of $21.99 us a day. A deposit for mid size cars is an additional $300 us. When you return the car intact they give you the visa imprint back. We saved at least $300 us for our car rental. You have to be prepared to stand up to Fox. I was told by Fox USA, in Mexico; Fox Car Rental is independently owned; they have frequent complaints. The car we received was very basic. Was an automatic and had air conditioning. Otherwise, no power windows or locks. For the price we were happy and would rent again from Fox. It's unfortunate you have to do so much preparation to rent a car.6 locations in Cozumel
2 locations in Cozumel
2 locations in Cozumel
2 locations in Cozumel
Locations in Cozumel
65 AV. Esquina Boulevard Aeropuerto, Aeropuerto Internacional de Cozumel, Cozumel Quintana Roo CP
+52 987 141 3984
Boulevard Rafael E. Melgar KM 3.5 esquina con Av. Claudio Canto local K-04colonia zona hotelera sur Plaza Royal Village, Cozumel Quintana Roo. CP
+52 987 857 0319
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2 locations in Cozumel
Locations in Cozumel
Blvd Aeropuerto Cozumel
+52 987 688 1241
Carr A Chankanaab Km 3.5
+52 987 141 5638
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No reviews available
One location in Cozumel
Locations in Cozumel
Carretera Costera Sur Km 4.5
+52 987 872 3433
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No reviews available
One location in Cozumel
Locations in Cozumel
Filters
No reviews available
One location in Cozumel
Locations in Cozumel
Filters
No reviews available
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