Pick-up location | College Park |
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Rental locations | 12 |
Airport locations | 10 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
7.6
Good
742 reviewsCleanliness
7.5
Comfort
8.0
Pick-up/Drop-off
7.6
Value for money
7.2
One location in College Park
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10.0 Excellent
Jul 2021
10.0 Excellent
May 2021
Pros:
Extra attentive at Atlanta airport, where line was long. We found out we could use the Self Check-in and attendant showed us how to use it.Cons:
Price was very competitive, we plan to use Alamo again.10.0 Excellent
May 2021
Pros:
yes , not any problems at all.Cons:
I wanted a four wheel drive Suv and ordered it , but what I got was not , still did the job ok, but nice to get what you actually order when you reserve ahead.10.0 Excellent
May 2021
Pros:
They were fine10.0 Excellent
Apr 2021
Pros:
pickup and dropoff was quick and smooth. car was amazing.Cons:
more staff at checkin so the line could move a bit faster. more options with carseat, like having a toddler carseat or booster. infant carseat was a bit too small for my child8.0 Excellent
Apr 2021
Pros:
Staff were friendly and helpful. Return was easy.Cons:
I didn’t have any problems.7.2
Good
148 reviewsCleanliness
8.0
Comfort
7.8
Pick-up/Drop-off
7.0
Value for money
7.4
2 locations in College Park
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10.0 Excellent
Jun 2021
Pros:
excellent experienceCons:
nothing - car was great - service was good - price was spot on4.0 Okay
Jun 2021
Pros:
Staff friendly at pickup and dropoff.Cons:
There needs to be several more employees working at the pickup counter. People shouldn’t have to wait in long lines to get their car.2.0 Mediocre
Jan 2021
Cons:
I was charged a drop fee (rented at ATL, dropped at STL as per the contract). The rental was not supposed to include a drop fee, but my credit card shows an almost $600 charge for what was supposed to be a $200 rental. I expect a refund of the drop fee. Thank you. -c.10.0 Excellent
Nov 2020
Pros:
YesCons:
Everything was easy.3.6 Mediocre
Nov 2020
Pros:
PeopleCons:
Long wait time, over hour7.6 Good
Sep 2020
Cons:
It was very difficult to find the rental desk coming from outside the airport. Better signage or online instructions needed. Also, Enterprise would not honor my reservation without a major credit card on file. This should have been disclosed up front.Hertz
6.1
Good
242 reviewsCleanliness
6.7
Comfort
7.0
Pick-up/Drop-off
6.2
Value for money
6.2
2 locations in College Park
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2.0 Mediocre
Dec 2021
10.0 Excellent
Dec 2021
2.0 Mediocre
Dec 2021
10.0 Excellent
Dec 2021
2.0 Mediocre
Nov 2021
8.0 Excellent
Nov 2021
5.7
Okay
505 reviewsCleanliness
6.5
Comfort
6.6
Pick-up/Drop-off
5.7
Value for money
5.8
One location in College Park
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10.0 Excellent
Jun 2022
1.9 Horrible
Jun 2021
10.0 Excellent
Jun 2021
1.9 Horrible
Jun 2021
3.9 Mediocre
Jun 2021
2.0 Mediocre
May 2021
Pros:
Easy to drop off, car was fine for what it was.Cons:
Getting a car took over an hour and a half and that was only after we sacrificed to get a minivan instead of an SUV. There were others that waited longer than we had to, a really poor experience to wait that long with a 2 year old.4.3
Okay
242 reviewsCleanliness
5.2
Comfort
5.3
Pick-up/Drop-off
4.5
Value for money
4.3
One location in College Park
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10.0 Excellent
Mar 2021
Pros:
The staff did a great job.Cons:
Price point.2.0 Mediocre
Mar 2021
Pros:
The staff was friendly at first until she stated the vehicle size I purchased weren't returned yet. Normally when a rental company is at fault you receive a updrade but no. I had the option to wait a hour to hour and half or more for full-size car to be returned. Then when I took the option to get smaller car my price difference wasn't given then. I was charged the peice for full size and she would send email to manager for them to try and give price credit. As of now I still haven't received email stating what that refund will be or when given.Cons:
The car smelled first like cigarettes and later as the day grew it smelled like weed. That smell didn't leave the vehicle the entire time I rented it.2.0 Mediocre
Mar 2021
Pros:
The staff was friendly and the drop off was very simple.Cons:
It was very difficult to find the kiosk, and the wait was very long. The car was dirty inside and smelled VERY strongly of smoke. I bought air fresheners and rode with the windows down a lot. The tires were not balanced -- the passenger side were both over 36 and the driver side were at 28/27. I had to put air in the tires twice while I had it.6.0 Good
Feb 2021
Pros:
The pickup/drop off experienceCons:
If they had the car I requested2.0 Mediocre
Feb 2021
Cons:
They have an arbitary limit that cars can only go to AL, SC, GA, and FL. I needed to go 5 hours away to NC, that would just barely get me across the Florida line.2.0 Mediocre
Jan 2021
Cons:
They overbooked and did not have a car available when we arrived4.3
Okay
277 reviewsCleanliness
6.1
Comfort
6.0
Pick-up/Drop-off
4.1
Value for money
4.7
One location in College Park
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4.0 Okay
May 2021
Cons:
I rented a Toyota Camry for about $80 per day for 3.5 days which seemed like a good price. When all was said and done after fees, taxes, surcharges, this and that my final bill was over $500. That is robbery!4.0 Okay
Jan 2021
Pros:
NothingCons:
The lines were extremely long and they only had two customer service reps working one of which was very rude. He was do busy trying to upsell me that hechave me the wrong rental agreement. When I returned the car I had to stand in line again due to this error. The rntire rental experience was mediocre.4.0 Okay
Jan 2021
Pros:
The car return was easy.Cons:
Upon picking up the car, we noticed it was dirty and trash had been left inside. The check engine light was flashing, as was the oil change signal.2.0 Mediocre
Dec 2020
Cons:
No cars went elsewhere waited for over an hour then left over 50 people in line waiting9.2 Excellent
Aug 2020
Pros:
Pickup person at counter was very nice. Not much to say about dropoffCons:
Not much4.8 Okay
Aug 2020
Cons:
One hour wait at least to pick up. Understaffed, otherwise would have been ok.3.4
Mediocre
249 reviewsCleanliness
4.6
Comfort
4.3
Pick-up/Drop-off
3.1
Value for money
3.3
One location in College Park
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2.0 Mediocre
Apr 2021
Pros:
I like the vehicle.Cons:
I still have not got my refund for my deposit of $300.00 4 days after I returned the vehicle, and budget airlines does not have anyone I can speak to on this. So at this point, after calling over 6 times and not being able to get anyone, I’m going to escalate the hell out of this until budget Car Rental refunds me my deposit of $300.00.2.0 Mediocre
Apr 2021
Pros:
nothing to like. horrible service, gross car, huge van instead of compact, so much wrong with this experience. at least we got a carseat we requested for the toddler, that's the only thing that didn't go absolutely wrong.Cons:
I waited for 6.5 hours after my scheduled pickup time, exhausted after an international flight with my family (including a small child), and was eventually given a huge family van instead of the efficiency I requested. It had a gross muffin on the floor, and caramel or something gooey on the center console area. Staff was outrageously rude, and I wasn't the only one waiting for hours. It was such a nightmare. I've never had such a horrible experience with a rental car.10.0 Excellent
Mar 2021
Pros:
YesCons:
Possibly one more staff behind the counter4.0 Okay
Mar 2021
Pros:
Staff was helpful and friendlyCons:
Apparently when you reserve a car at Atlanta it only guarantees the rate it doesn’t actually guarantee you will have a car. They initially told us there was no car available and we arrived at 10pm with a 4 hr drive home. Unbelievable to say the least4.0 Okay
Mar 2021
Cons:
Line to pick up rental was so long I had to go with another company. Easily a two hour wait. Longer than my flight.4.0 Okay
Jan 2021
Cons:
There was a lack of respect for social distancing and mask etiquette on both sides (pick up and drop off). They also surprised me with unexpected fees with no one working in the central office on the weekend to answer my calls and rectify.2.0
Mediocre
14 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in College Park
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2.0 Mediocre
Aug 2020
Cons:
the did NOT have my car - or ANY car for that matter my reservation for for 7:00 - the sign at the counter said that no cars are available until 8:30 I asked them for a car, ANY car - nothing was available they "over" book online w cheap rates and then hope to figure it out later i ended up renting from AVIS - they had cars left10.0 Excellent
Jan 2019
Pros:
Couldn't have asked for a better experience. Return crew was efficient and fast.Cons:
NA3.2 Mediocre
Dec 2018
Pros:
flat daily rates were same but coverage rates were slightly better than hertz and alamo. negative review is purely for the pickup experience. drop off was flawless.Cons:
Bait and switch bullshit which is never acceptable. Will be sending email to their corp office with details and some pictures.10.0 Excellent
Jul 2018
Pros:
Hertz wanted to charge $250 for a 3-hr rental - crazy. National charged $99.10.0 Excellent
Nov 2016
Pros:
Convenient. Good method to get from Atlanta to Greenville when flights to Greenville are too expensive.6.8 Good
Oct 2015
Pros:
Pickup and Dropoff was SUPER easy and quick. That makes a huge difference when renting. Also, it was relatively cheap.Cons:
The car was pretty nasty. It looked like it hadn't been cleaned in weeks.One location in College Park
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2.0 Mediocre
Nov 2019
Cons:
I reserved a car online and when it was time to pick up the car, the rep at the counter told me I had reserved the car when there was a "glitch in the system" because there were no cars actually available. That's all he could tell me and "sorry about that". IT IS COMICAL that I would receive a survey link after NOT ACTUALLY DRIVING OFF WITH A CAR FROM ACE!!! No plans to try them again.2.8 Mediocre
Aug 2019
Pros:
It was terrible. I was directed to a spam phone line listed as ACE customer service that took personal information. And, no one responded or followed up. I'm disgusted.5.6 Okay
Jun 2019
Pros:
Car was fineCons:
Car had way too much scent, as though they were trying to cover something up. Also the real difficulty I had was I arrived at the counter and no one was there. No sign that said "Will be back in X minutes." Just nothing. The counter beside me (diff company) said "Stay in line, they will be here."5.2 Okay
Feb 2019
Pros:
Drop-offCons:
The company needs to specify to the customers that they determine the pick up time and that they only hold the reservation for 2 hours.4.0 Okay
Nov 2018
Pros:
not muchCons:
Weird questions from front desk clerk NO RECEIPT.6.4 Good
Nov 2018
Pros:
price was significantly lower than hertz pickup and drop-off were easy and relatively fastCons:
car had 57,000 miles and was a little tiredBusmax Rent-A-Bus
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in College Park
Most popular car type | Intermediate |
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