College Park Car Hire

Cons: the back seat belt didn't work, the engine had problems, the windshield wipers didn't work well. It felt like an old car that had a lot of problems with and they were just limping along. I would not recommend again!!

VERY unfriendly desk agents and broken GPS

Pros: One of the men who helped examine my car on drop off was very courteous, but the manager of this location was very aggressive and rude. One of the men who helped check me out suggested I call Amex to be reimbursed for scratches on my back bumper that should have been recorded by man who gave me the car in parking lot.

Cons: Rude check in staff and manager. Initial GPS given didn't work. Parking lot attendant was not available to answer questions re: car after handing over keys and was difficult to locate. Manger was extremely aggressive and rude when I returned the car with minor scratches on back bumper. When I explained these scratches should have been noted during check in process, he dismissed me. The parking lot attendant during check out was very courteous and introduced me to very pleasant desk agent who suggested I call Amex to be reimbursed for these estimated $500 in damages. If it weren't for the friendliness of the checkout parking lot attendant and very helpful desk agent, I would have been exceptionally frustrated. However, their wise advice enabled me to call Amex (credit card I used to book car) and file an insurance claim immediately. I will NEVER use ACE again and actively tell friends/family to avoid this car rental company at all cost.

Cons: We showed up at our destination and they had cancelled our reservation and wanted to charge us 3 times our original reservation amount. So we ended up having to book with someone else.

Didn't have extra cars when coming in early.

Pros: Didn't have extra cars when flying in early. Rude at the counter. ask to cancel at the counter. When I call there main service # the lady at the counter didn't cancel the rental like I ask too.

Cons: Didn't have etxra car when flying in early.

Car was not ready 25 minutes prior to pick up.

Pros: Short line. Quick check in and check out.

Cons: I booked our reservation as for an 11 o'clock pick up. Our flight arrived early, and we got to the rental car counter about 25 minutes before that. I do this all time. It's normally no big deal. We were told that we would have to wait until 11 o'clock. They had no cars. When I approached the counter to see if any other cars were available, I was told they had a Kia Sol for me. I assumed this upgrade was complimentary. I was wrong. We were charged an extra $50 for the car. Here's the thing though, when we were down in the car, I saw at least 2 compact cars (which is what I ordered) just sitting in Ace's parking spaces, ready to go.