Recent reviews
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2.0
I rented a wreck
Pros: The staff was very friendly and apologetic but severely understaffed
Cons: I arrived at the rental counter at 11:45 pm but didn’t receive my rental until after 1:00 pm because they were severely understaffed. The car I received was in horrible condition with scratches and dings all over and it was missing a hub cap. The interior was also dirty and stained. The car would shake and rattle when it went over 50 mph (many Georgia highways speed limit is 65 & 75 mph).
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6.8
Review and read everything!!
Pros: Fast and quick pick up, great car.
Cons: Upon applying online for rental there should be option to see total amount charge as being a rental in the licensed state and paying the additional for unlimited mileage not just the base total for confirming the “reservation”. Also car rental smell with great amount that previous renter had smoked in the car so had the smell all through 6 day rental.
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6.4
Cons: Only had 2 employees working the counter for pick up. Th line was ~ 25 customers deep when I arrived to pick up my car. It took over an hour to pick up my car.
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8.0
Cons: I'm still waiting for my $200 deposit to be refunded,
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2.0
Cons: Arrived at car rental center and despite having a reservation for a car that was made days before arrival, Advantage did not have a car to give me.
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2.0
do I blame Advantage or KAYAK?
Pros: n/a
Cons: I made a reservation, went to the rental car company desk at the ATL airport, and was informed *THERE WERE NO CARS*. The employee pointed to a long line of people behind me -- all had reservations for cars that DID NOT EXIST. This wasn't just Advantage; this was basically every rental car company in the building. Incensed and panicked, I inquired, "What did I do wrong? What should I have done differently??" The response: "You didn't do anything wrong. Third-party vendors [like Kayak] have oversold and promised people cars that don't exist." I never got a car. Thankfully I had family in the area and borrowed one of theirs. But I'm still angry -- and now I don't trust companies that book rental cars for you.
review from
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2.0
Pros: My money for the rental that I thought I booked was refunded
Cons: I had booked a one way rental Atlanta to Raleigh based on an emergency return from the west coast.. Neither the original rental page online nor the the receipt for my prepaid rental made any mention of a drop-off fee. If it had, I would have made other arrangements. I arrived late Thursday to go to see my aging mother who we almost lost the day before, and was told there would be a $500 drop-off fee added when I took the car back to my home in Raleigh. I could not afford this so rented elsewhere, but still at greatly inflated price compared to the original rental agreement with Advantage.
review from
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2.0
Cons: Guy miss guided on price for upgrade
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8.8
Better Than Most Yelp Reviews
Pros: I submitted my rental before reading any reviews and became horrified. However the attendant at the KATL location was very pleasant and the transaction took the least amount of time compared with all the other companies I deal with. (Hertz, Budget, Enterprise, Alamo). I was upgraded at no charge to a Kia Soul and it was a very comfortable ride. Not bad on gas mileage, too. Pick up and drop are not too bad. You do have to walk a little bit from the counter to the pick up site, but not too far.
Cons: This has more to do with 3rd party sites such as Kayak and others more than Advantage. I am not used to renting from the airport. Quit advertising that the rental is for unlimited mileage when it is not! If I did not have the extra money in my budget, I could have been faced with a very embarrassing situation. When a car is being rented from an airport location, be upfront on the selection and say check the company's policy before submitting. Or....how about just saying that local renters are an extra $$? per day. It's not that hard.
review from
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6.0
Pros: I HAVE NEVER PAID SO MUCH MONEY TO RENT A CAR FOR 5 DAYS- INSURANCE WHEN I BOOKED THE CAR SAID IT WILL COST $9.00 BUT WHEN I GOT THERE IT INCREASED TO $26.+ WHEN I PICKED UP THE CAR IT STAYED FULL WHEN I GOT TO MY DESTINATION BUT WHEN I DROPPED IT OFF MY FULL TANK WAS 3/4 OF A TANK- SAME DISTANCE- i PAID $40 + FOR GAS FOR A QUARTER TANK. I WOULDN'T USE THEIR SERVICE AGAIN OR RECOMMEND THEM TO MY FRIENDS.
review from
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10.0
Pros: Great New car 2018 with latest tech driver asst collision radar wow. This was a great rentel
Cons: If you 4hrs late from time of drop off you get.charged a day
review from
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8.0
Cons: The waiting time to get the car was too long
review from
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8.8
Better Than Most Yelp Reviews
Pros: I submitted my rental before reading any reviews and became horrified. However the attendant at the KATL location was very pleasant and the transaction took the least amount of time compared with all the other companies I deal with. (Hertz, Budget, Enterprise, Alamo). I was upgraded at no charge to a Kia Soul and it was a very comfortable ride. Not bad on gas mileage, too. Pick up and drop are not too bad. You do have to walk a little bit from the counter to the pick up site, but not too far.
Cons: This has more to do with 3rd party sites such as Kayak and others more than Advantage. I am not used to renting from the airport. Quit advertising that the rental is for unlimited mileage when it is not! If I did not have the extra money in my budget, I could have been faced with a very embarrassing situation. When a car is being rented from an airport location, be upfront on the selection and say check the company's policy before submitting. Or....how about just saying that local renters are an extra $$? per day. It's not that hard.
review from
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10.0
Pros: Great New car 2018 with latest tech driver asst collision radar wow. This was a great rentel
Cons: If you 4hrs late from time of drop off you get.charged a day
review from
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6.8
Review and read everything!!
Pros: Fast and quick pick up, great car.
Cons: Upon applying online for rental there should be option to see total amount charge as being a rental in the licensed state and paying the additional for unlimited mileage not just the base total for confirming the “reservation”. Also car rental smell with great amount that previous renter had smoked in the car so had the smell all through 6 day rental.
review from
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8.0
Cons: I'm still waiting for my $200 deposit to be refunded,
review from
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8.0
Cons: The waiting time to get the car was too long
review from
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2.0
I rented a wreck
Pros: The staff was very friendly and apologetic but severely understaffed
Cons: I arrived at the rental counter at 11:45 pm but didn’t receive my rental until after 1:00 pm because they were severely understaffed. The car I received was in horrible condition with scratches and dings all over and it was missing a hub cap. The interior was also dirty and stained. The car would shake and rattle when it went over 50 mph (many Georgia highways speed limit is 65 & 75 mph).
review from
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6.4
Cons: Only had 2 employees working the counter for pick up. Th line was ~ 25 customers deep when I arrived to pick up my car. It took over an hour to pick up my car.
review from
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2.0
Cons: Arrived at car rental center and despite having a reservation for a car that was made days before arrival, Advantage did not have a car to give me.
review from
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2.0
do I blame Advantage or KAYAK?
Pros: n/a
Cons: I made a reservation, went to the rental car company desk at the ATL airport, and was informed *THERE WERE NO CARS*. The employee pointed to a long line of people behind me -- all had reservations for cars that DID NOT EXIST. This wasn't just Advantage; this was basically every rental car company in the building. Incensed and panicked, I inquired, "What did I do wrong? What should I have done differently??" The response: "You didn't do anything wrong. Third-party vendors [like Kayak] have oversold and promised people cars that don't exist." I never got a car. Thankfully I had family in the area and borrowed one of theirs. But I'm still angry -- and now I don't trust companies that book rental cars for you.
review from
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2.0
Pros: My money for the rental that I thought I booked was refunded
Cons: I had booked a one way rental Atlanta to Raleigh based on an emergency return from the west coast.. Neither the original rental page online nor the the receipt for my prepaid rental made any mention of a drop-off fee. If it had, I would have made other arrangements. I arrived late Thursday to go to see my aging mother who we almost lost the day before, and was told there would be a $500 drop-off fee added when I took the car back to my home in Raleigh. I could not afford this so rented elsewhere, but still at greatly inflated price compared to the original rental agreement with Advantage.
review from
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2.0
Cons: Guy miss guided on price for upgrade
review from
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6.0
Pros: I HAVE NEVER PAID SO MUCH MONEY TO RENT A CAR FOR 5 DAYS- INSURANCE WHEN I BOOKED THE CAR SAID IT WILL COST $9.00 BUT WHEN I GOT THERE IT INCREASED TO $26.+ WHEN I PICKED UP THE CAR IT STAYED FULL WHEN I GOT TO MY DESTINATION BUT WHEN I DROPPED IT OFF MY FULL TANK WAS 3/4 OF A TANK- SAME DISTANCE- i PAID $40 + FOR GAS FOR A QUARTER TANK. I WOULDN'T USE THEIR SERVICE AGAIN OR RECOMMEND THEM TO MY FRIENDS.
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