Pros: Available 24 hours to pick up and drop off and were courteous.
Cons: Didn't have the class of car I reserved only a smaller one. Insurance was fairly overpriced
20 Sep 2017
-SCAM ALERT- THEY DO NOT HONOR THE INSURANCE FEES WE SEE ONLINE
Cons: They rudely stated that they will not honor the insurance fees offered online, REGARDLESS IF WE PAID it beforehand or not. Their insurance fees are WAY TOO EXPENSIVE... Such an old trick, shame on them!
13 Nov 2017
First car rental experience outside the US
Pros: I liked how convenient the airport location was and selection of cars they have.
Cons: I didn’t like the $600 dollar retainer they poor on my credit car and that the rental of the car was only $30 but full endurance was 3x that.
Cons: I was not able to rent the car, all the prices were changed at the airport, I was asked for a 12,000.00 USD deposit, Had to rent another car with the terms and conditions of the terminal, I was already at the airport and my vacation had to be shortened due to the inconvenience of the car rental rates, which are extremely high.
28 Dec 2016
Cons: Very poor experience, was told to pick up at a certain location, when I couldn't find the address I called the local customer service and they told me that location closed a year ago, Also the lady told me she could not find my rental even with my confirmation number. I went to the other location and they told me all of their cars were reserved for other customers already. I had to rent a car from another company at a higher price due to last minute rental.
10 Feb 2017
Pros: The car was nice and in very good condition
Cons: I was given the wrong address for pick up. I spent $60 going to an office it didn't exist to pick up the vehicle which by the way was given on the reservation email. Once I called the pffixe number I was given a different address at a hotel upon arriving the little stand for the car rental company was unattended, when I asked the hotel attendant she said no one was there and that she was going to call someone from the car rental company. The attendant didn't show up until around 10am my reservation was for pick up time of 8am.
17 Jul 2017
i was charged extra for car damage and i bought car insurance.
Cons: They called me two days before the pick up to let me know that there was no possible to get the car at the time requested. After ask for a solution, they accepted to provide the service as committed.
One they before the pick up they called to let me know that won't be cars available.
After ask for a solution, they accepted to provide the service as committed.