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4.0
Pros: Staff was not friendly at all when picking up the rental car. She was very mean and trying to take more money than I had already paid. She told me that since I rented it from kayak I needed to speak to them or pay 150 dollars a day without car insurance. She was not nice at all. The person that we dropped the car off with was very nice and welcoming. They need to take notes from him.
Cons: Service when arriving at a foreign country could be a lot better. They think they can take advantage of travelers, just because they are not from there. They need to know exactly what kind of car insurance coverage we paid for, because they made me pay another 120 dollars after already paying for Allianz insurance. Customer service could be a lot better.
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2.0
Cons: I did not rent the car because I waited more than 15 minutes and nobody was in the desk to talk about the reservation
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4.0
Pros: Staff was not friendly at all when picking up the rental car. She was very mean and trying to take more money than I had already paid. She told me that since I rented it from kayak I needed to speak to them or pay 150 dollars a day without car insurance. She was not nice at all. The person that we dropped the car off with was very nice and welcoming. They need to take notes from him.
Cons: Service when arriving at a foreign country could be a lot better. They think they can take advantage of travelers, just because they are not from there. They need to know exactly what kind of car insurance coverage we paid for, because they made me pay another 120 dollars after already paying for Allianz insurance. Customer service could be a lot better.
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2.0
Cons: I did not rent the car because I waited more than 15 minutes and nobody was in the desk to talk about the reservation
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