7.9 Good6 Sep 2021
More selectioms than what was available. Car we reserved was not there
7.9 Good1 Sep 2021
The car was clean and it was located in a convenient location from the airport, also the bus shuttle from the airport was excellent. One thing I didn't like was that at night they only had one worker checking in several clients I do understand that due to covid some places are short staff but that was my only concern.
1.9 Horrible27 Aug 2021
I didn't like anything about this rental experience. This is the last time I will rent from this place in Puerto Rico. They will take advantage of people and overcharge them with hidden fees when you arrive to pick up your car. They don't honor the price given by KAYAK and service is poor from customer service to the wait time to pick up vehicle. It took about 45-50 minutes to get our vehicle from our check-in.
7.9 Good17 Aug 2021
The reservation made the process quicker but customers should anticipate additional costs for Tolls, Insurance, and Taxes. Although the price was a bit more than I expected, the experience was good.
1.9 Horrible8 Aug 2021
Pick up took over an hour, at 1030 at night, the staff was rude unhelpful and didn’t care. I should have read the reviews before I rented. Never again
1.9 Horrible29 Jul 2021
Upon arrival to Puerto Rico, the company I made the reservation with were out of cars. To which I was informed that when the reservation is made, we reserve the price and not the vehicle. The shuttle took us to another location, 3 buildings down and we had to wait 3 hours for a car rental. The service to both locations was horrible. It was raining too, and they had over 15 people waiting under the rain on a carp that they had placed in front of the building. They only had one person working and another guarding the door indicating people that only one person at the time in side of the building, to which the door had a sign stating that 29 people at the time, per government compliance. We do understand that Covid is going on and have change several things, but the lack of communication, wait time, customer service was horrible to Allied Car Rental and Next Car. My reservations were maid through Kayak and I will not be using this services any more. This was my first time and last.
1.9 Horrible16 Jul 2021
This is the worst place ever! We waited an additional 4 hours after landing to pick up the car. We waited outside and was not allowed to wait inside. Will never go here again! They should shut this place down immediately. Workers were rude, nasty, and had no sense of urgency.
1.9 Horrible15 Jul 2021
Awful operation. Takes up to 4 hours to check in and receive car only to find tons of hidden fees not included in the price. Do not rent from here.
1.9 Horrible11 Jul 2021
The wait to get my car with reservations was total of 6 hours …. Then after all those hours they gave me a dirty car because something happen with the water ….. 1000 dollars later for horrible horrible service, car,waiting the price horrible I would not recommend nobody to go there …..
4.0 Okay14 Jun 2021
Some staff was friendly and helpfulFirst, kayak says this place is In Terminal but it is not. You must take a shuttle to an off airport location. When we arrived at the location they were extremely understaffed with only one person handling incoming and outgoing cars. I had to wait over 1 hour to get my car and some others had to wait over two hours. One person dropping off his car was charged $800 for a flat tire. He had full insurance that they said didn’t cover it. He also said roadside assistance didn’t work. Additionally, this place had a lot of extra fees that I’ve never see on a car rental. It’s clear they know that once you’ve booked they are in control and they take advantage of that. DO NOT TENT FROM THEM.