Recent reviews
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9.6
Variety of vehicles; customer focused staff; rapid check-in & drop-off
Pros: Staff was very customer focused and offered choices on vehicles and coverage with just the right amount of sales pressure. Staff working at their desks saw me at the counter and jumped to their feet to help me.
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10.0
Free upgrade
Pros: They upgraded me for free which was a huge help especially since I was doing a 5 hour drive. The drop off and pick up was a breeze and the car was very nice.
Cons: They urged me to prepay fuel even tho i didn't want to, that was annoying.
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6.8
Decent car - good customer service - excessive drop off charges
Pros: Quick drop off. Nice people.
Cons: Excessive fee to drop off car in different city.
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10.0
Pros: I was assisted by Management Trainee D. Vargas, who was professional, polite and personable. At the conclusion of the instructions we all receive at car rental desks, she took the extra step of attaching her business card to the paperwork,inviting me to call her personally with any questions.
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2.4
Bad experience -
Pros: Nicole V. that works at Brownsville airport enterprise is one of the best. She was so sweet & nice she upgraded me to a bigger car for the same price and knowing that it was my birthday she gave me advice as where to go and did the follow up by calling me 2 days after to know if I am happy with my car...
Cons: The windshield was getting foggy from the outside not the inside so I could not really see sometimes as I'm driving. Weird noise coming from the outside area of the right wheel as I'm driving on the highway I had to stop few times going back to the airport that made me miss my plane and it seems enterprise cannot do anything or that matter... they did not give me more refund all they did is gave me a day refund and no need to fill car with gas but I still had to fill it 10$ to drive it. I was kind of disappointed by the manager decision not to to give more refunds or credits or coupons for the future rental .
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10.0
Better Than Great
Pros: The whole experience of renting from Enterprise out of the Brownsville Airport was outstanding. The customer service was beyond compare.
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5.2
Work on your customer service
Pros: Drop off was quick and easy
Cons: I was not very satisfied with the customer service that I received picking up the vehicle. The gentleman did not seem like he wanted to help me out. His appearance wasn't sloppy. When I reserved the vehicle online I had wanted a sedan instead I got a truck. I asked the gentleman if he had any other vehicles, without offering any other options he just told me, no. After checking the vehicle he then had me sign the agreement and before getting in the vehicle he told me, "oh yeah it's almost on E so you'll need to put gas in it." Extremely inconvenient to deal with it. Was not satisfied with he service in the least bit and will not be renting from them again.
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10.0
Excellent service!!!
Pros: I got to the booth and greeted by Isis Treviño Great person and service Explained everything on the dot and checked Me out very fast. On my return day The manager Jose Ramos did Everything with the up most professionalism Over all I do plan on future trips and this Is MY TO GO LOCATION
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10.0
Pros: Free upgrade for a Chyrsler 300 was given to us.
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10.0
Pros: Good people to work with suggested an upgrade and I went with it
Cons: Nothing
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10.0
Always great
Pros: The customer service at BRO is always wonderful. The vehicle was nice and new.
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8.0
Cons: The truck was not 4x4
review from
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9.6
Variety of vehicles; customer focused staff; rapid check-in & drop-off
Pros: Staff was very customer focused and offered choices on vehicles and coverage with just the right amount of sales pressure. Staff working at their desks saw me at the counter and jumped to their feet to help me.
review from
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10.0
Free upgrade
Pros: They upgraded me for free which was a huge help especially since I was doing a 5 hour drive. The drop off and pick up was a breeze and the car was very nice.
Cons: They urged me to prepay fuel even tho i didn't want to, that was annoying.
review from
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10.0
Pros: I was assisted by Management Trainee D. Vargas, who was professional, polite and personable. At the conclusion of the instructions we all receive at car rental desks, she took the extra step of attaching her business card to the paperwork,inviting me to call her personally with any questions.
review from
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10.0
Better Than Great
Pros: The whole experience of renting from Enterprise out of the Brownsville Airport was outstanding. The customer service was beyond compare.
review from
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10.0
Excellent service!!!
Pros: I got to the booth and greeted by Isis Treviño Great person and service Explained everything on the dot and checked Me out very fast. On my return day The manager Jose Ramos did Everything with the up most professionalism Over all I do plan on future trips and this Is MY TO GO LOCATION
review from
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10.0
Pros: Free upgrade for a Chyrsler 300 was given to us.
review from
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10.0
Pros: Good people to work with suggested an upgrade and I went with it
Cons: Nothing
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10.0
Always great
Pros: The customer service at BRO is always wonderful. The vehicle was nice and new.
review from
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2.4
Bad experience -
Pros: Nicole V. that works at Brownsville airport enterprise is one of the best. She was so sweet & nice she upgraded me to a bigger car for the same price and knowing that it was my birthday she gave me advice as where to go and did the follow up by calling me 2 days after to know if I am happy with my car...
Cons: The windshield was getting foggy from the outside not the inside so I could not really see sometimes as I'm driving. Weird noise coming from the outside area of the right wheel as I'm driving on the highway I had to stop few times going back to the airport that made me miss my plane and it seems enterprise cannot do anything or that matter... they did not give me more refund all they did is gave me a day refund and no need to fill car with gas but I still had to fill it 10$ to drive it. I was kind of disappointed by the manager decision not to to give more refunds or credits or coupons for the future rental .
review from
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5.2
Work on your customer service
Pros: Drop off was quick and easy
Cons: I was not very satisfied with the customer service that I received picking up the vehicle. The gentleman did not seem like he wanted to help me out. His appearance wasn't sloppy. When I reserved the vehicle online I had wanted a sedan instead I got a truck. I asked the gentleman if he had any other vehicles, without offering any other options he just told me, no. After checking the vehicle he then had me sign the agreement and before getting in the vehicle he told me, "oh yeah it's almost on E so you'll need to put gas in it." Extremely inconvenient to deal with it. Was not satisfied with he service in the least bit and will not be renting from them again.
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