Guest reviews
Overall rating
7.0
Good
Based on 16 reviews
Cleanliness
7.2
Comfort
7.2
Pick-up/Drop-off
7.0
Value for money
7.1
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
3
2
0
1
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7.6
Pros: Staff was friendly, car was relatively cheap for a Mercedes Class C.
Cons: I was scammed into paying in dollars instead of euros. Contract said I was informed and agreed but it's false, I never agreed to have the car billed in dollars at an appaling rate which was 0.81€ for $1 when the actual rate was 0.90€ for $1 at the time of purchase. I'm not impressed by these practices. Also the car was dirty.
review from
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4.0
Lack of help with using the car
Cons: People were friendly at the desk at the Toulouse airport but when we asked to have someone explain the features of the car and how to use the gps they said we could read the manual in the car. After looking at the manual in French we pointed out there was nothing in the manual about the gps. After waiting for a period of time someone came over and treated us like we were idiots for not knowing how to use the gps. In fact, not knowing that we speak French, he told a coworker that we were Dumb Poles believing we did not understand him. Besides being an ethnic slur we did not appreciate this comment. After a hour working on the gps without instructions we figured out how to use it later on the road. We asked our questions about the car to use it properly and enjoy it. The staff was not interested in helping us.
review from
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7.6
Pros: It was a convenient location
Cons: I was given a crashed car
review from
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10.0
No problems at all
Pros: Picking up car went very smoothly and everything clearly communicated. Drop off was effortless. Value was excellent and did not get landed with any hidden charges.
Cons: Nothing
review from
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2.0
There was no car available when we arrived.
Cons: There was no car available when we arrived. They simply said no car and no reservation. then they found our reservation but still no car. The man working was very rude, rolling his eyes and giving us strange looks when we walked in. It felt very strange. It was very dirty and my gut instinct was to bolt. Thank goodness our taxi was waiting and we had her bring us to our final destination. The other rental places at the train station seemed clean and nice. This one was a it removed from the station and VERY sketchy.
review from
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8.8
Pros: Overall had no problem.
Cons: Full insurance was expensive.
review from
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10.0
Pros: quick check in, clean car, quick return, car in very good condition
review from