Guest reviews
Overall rating
5.9
Okay
Based on 10 reviews
Cleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
6.0
Value for money
5.6
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
3
1
1
0
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: Great customer service. Very attentive
review from
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2.0
Cons: They did not have my reservation in the system
review from
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2.0
Rentals in Mexico
Cons: Booked without insurance as my credit cards covers for the insurance of rental cars worldwide. BUT happens that in Mexico or at least this company wanted to charge me the cost of insurance which added about three times the price that I had booked. So don't bother reserving online, the total price that you will see when booking means absolutely nothing. the company will charge you whatever they want when you get to the counter.
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10.0
Cons: It was just a great experience overall. The service attendant "Manuel " was very helpful and made it esasy to drive off.
review from
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10.0
Best service ever
Pros: Excellent service, excellent care and attention to client needs. Free of any problems. Manuel Macias is an excellent agent and always willing to go out of his way to provide excellent service. Excellent attitude! I would definitely recommend Budget car rental in Aguascalientes.
review from
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6.0
Pros: I liked that the car was in good shape
Cons: I didn't like that I wasn't told in advance of a $500 deposit for the car.
review from
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7.6
Overall what I needed, but a bit misleading
Pros: The Budget reps were very professional and friendly. The car was clean and in good condition The process to get/return the car was relatively quick and easy
Cons: The insurance costs weren't quoted at the time of booking online. That is something that resulted in me spending 200 over what was expected. I understand that fees and insurance needs may rise, but there was no suggestion as to how much it could be (i.e. no example of what min insurance was requested). It was frustrating to say the least. Budget should post some suggestion/warning about insurance rates.
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