Hotel Elephant

Pretty gardens and beautiful inside

We do not have enough words to praise the staff at Hotel Elephant for helping us after we went through a very unpleasant experience. While driving on our way to the hotel, we stopped for about 15 minutes to see Lago di Carezza. While we were gone, a thief smashed the window of our rental car and stole a bag with passports, driver's licences, cell phone, credit card, itinerary, and other documents. We immediately called the hotel and Pamela at the front desk sprung into action. She called the police, the car rental company, and found the number of our embassy. When we arrived at the hotel, she guided us to a special garage to park the car, so the car would be safe until the following day. Her calm, helpful and cheerful manner were reassuring to us. The following morning, Thomas at the reception, continued the superb work, and guided us to the police station, which is only a few meters from the hotel. He then called the rental agency again, and made sure to get us the best possible solution to fix the car window, in order to drive back to Innsbruck. A big thank you to all who helped us at the hotel! The wonderful, surprising news is that a German tourist came across the stolen bag, and returned it to the police, with everything intact. Perhaps because there was no money in the bag, the documents were of no use to the thief. The police were able to contact us because the itinerary was in the bag. As to the hotel, it is lovely, the beds are comfortable, there is plenty of hot water in the shower, the restaurant is excellent and we highly recommend the Elephant Hotel.