The staff was very friendly, and housekeeping/guest services was responsive to our needs when we asked them directly, without going through the desk. The location was perfect for our needs; this is a beautiful area of Birmingham.
Definitely not for families. No dresser, no luggage rack, few hangers. Although we were told they had kept the luggage racks in storage after the room remodel, repeated requests for two to help reduce clutter went unheeded. The extra chairs we requested arrived a day or so later after repeated calls. The beautiful frosted bathroom door on a track was a nuisance throughout the week. A lot of noise to open and close, without actually offering any measure of privacy; design fail.
It was all good
The place was gorgeous for the money I spent. Staff were helpful. There is a Starbucks in there!!
We reserved thru Kayak. The fine print states cannot guarantee 2 double beds. We were traveling with our older children and they had to sleep on sofa beds in each room after traveling for 12 hours via car.The Ice machine did not work on second floor. The housekeeping came and tossed sheets and blankets at us. I told her you come back and fix these sofa beds. We were tired I just wanted to jump in a bed and sleep but I was having to deal with the bed situation.
I liked how they worked with me to find my reservation since booking.com didn't give a hotel confirmation number. But the hotel overall was very nice. Quiet, helpful, and in a good location of the town.
The superior quality and location of our Newly Renovated Birmingham hotel will make every trip a pleasure. Centrally located off I-459 and highway 280 and near the Summit outdoor plaza, we offer a complimentary shuttle service to local businesses and restaurants within a two mile radius. If it's family fun you want, Alabama Adventure Amusement Park and the Robert Trent Jones Golf Trail are just minutes away, and our indoor pool is great for splashing with the kids. At the center of our hotel is the Marriott Greatroom; flexible seating and spaces with a contemporary style and design, a coffee bar proudly serving Starbucks® coffee, and a chef-crafted menu of small plates and pours. Newly renovated guest rooms feature ultra comfortable bedding, flat screen LCD HDTVs, and ergonomic work spaces. For your important meeting or special occasion, our state-of-the-art event facilities, custom catering and certified wedding planner are perfect for a flawless event.
Based on 1,099 reviews
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