Hotel Serhs Rivoli Rambla

It was close to city centre

The shower was old looking with water mark stains on the walls... door and interior room wall were dirty

I had to pay 18 euro just for my shirt to be ironed, they refused to give me an iron but rather asked me to pay for it.

Location is amazing, staff are friendly

Noise from the street, ongoing construction for the building itself, booked 1 big bed gave me 2 single beds as they don’t have enough.

For a Five Star hotel we were all disappointed with this expensive hotel. We booked 6 rooms for our stay in Barcelona all individual not a group booking. We are not demanding types but require good service. Listed below some of our issues. Access to wifi required us to reconnect everytime we used the wifi even on same device. The TV cut out every so often then restarted a few minutes later. No reason. Mould on the walls in some of our rooms Requested ice but had to go to reception with the kettle to collect. No alternative offered. One room had not tea making facilities. Requested additional glasses in room -request denied no reason given. One of our party had to change rooms due to mould on walls of shower and air conditioner was too noisy. In the new room the roof leaked. Subway noise constant at low levels in hotel whilst not annoying could keep you awake. Front rooms noisy from the road and late night street noise. The good was location very central. Easy to get around but other hotel options in area as good for location. No umbrellas available at all. Bar not open as advertised on ground floor and only one Barman in the roof top to make cocktails during happy hour. He was a highlight with great service but overwhelmed. Elevator are small allowing only 2 people with bags so generally full at each floor and long wait every time

See in part above