Radisson Blu Badischer Hof Hotel, Baden-Baden

I loved the location. The hotel service was so bad that we only went there to sleep. Did not enjoy anything in the hotel. We choose to go other places to go to swimming pool and spa treatments! Some of the ladies at the reception were really nice!

The hotel service was a big deception. Staff from kitchen really not nice. I called to request breakfast in the room and because the lady does not understand english she was not even polite. She hang the phone in my ear! When you call to book a massage with the spa department they are really not nice, almost rude. You don't fell comfortable to ask anything. I am truly so disappointed. Just wanted a relax weekend! Certainly will never go back to that net of hotels. Even the door in my room had halls! For a 4 stars hotel! I usually access here to give nice reports of the service and this is my first time I come here to report such bad service!

I didn't like it: Room: 338 Superior double room with 1 bed, two mattresses and one base, the mattresses were always moving away. Air conditioning of course from the last century, the location inside the room, a very controversial decision, a lot of noise, but little sense, very noisy, sleep with this air conditioner is impossible. Noise isolation zero. There is no supply ventilation, and it is impossible to open the window due to the strong wind. There is mold in the bathrooms. The view from the window on the garden is terrible on the unkempt roof of the indoor pool, all the other rooms have a view of the road with busy traffic, the roar of motorcycles and sirens of police cars. Hotel: this is a rare case when you choose a hotel based on photos, descriptions and reviews. You compare it with alternative offers, but it turns out everything is not as it really is. We do not smoke with my wife, the hotel smokes in the rooms, on the balconies, and in the garden for recreation. This is unacceptable. There must be designated Smoking areas. The fitness room was also closed. Staff: cheated on opening a thermal pool, cheated on a Russian-Speaking Manager, cheated on a refund for going to the caracalla public thermal pool. this was not expected from Radisson! I will not recommend Radisson to anyone. Baden itself is of course magnificent.

My wife and I travel a lot around the world. To celebrate the anniversary of his wife (30 years) chose Germany and Radisson only because of the outdoor pool with thermal water (go down the robe and Slippers) On arrival 9.02 we were deceived, the Manager (English) of the hotel informed us that the thermal pool is not working today, but will work tomorrow! When booking, we were sent a message "the pool will be closed from 15.01-7.02" there were no other warnings ! The Manager recommended that you go at your own expense to the public thermal pool caracalla, which is located a kilometer from the hotel (the weather was very windy and cloudy) day 2: we went down to the SPA in the morning – we were cheated again, the pool is closed. The hotel Manager (English) was surprised at our indignation and said that (booking) we should have been warned about the closing of the pool and there is no question of any compensation, and also sent us to caracalla at our own expense, to which we demanded a Russian-Speaking Manager, he told us that come in the evening. At 16:30 as it turned out we were again deceived, the other Manager also (English) after a long inconclusive curses why the pool is still closed and there is no Russian-Speaking staff, we left. We went to caracalla, there was a very strong wind on the street for a very long time, there were a lot of people in the public pool more than 200 people, I'm not used to visiting public places where there are a lot of people, we were very uncomfortable. On the way back, we were caught in the rain, returning to the hotel, as the hotel did not provide a transfer to caracalla, I with a check from caracalla demanded a refund, the Manager gave me 32€ . The evening of the celebration of the wife's birthday was irrevocably spoiled! day 3: we went down to the SPA in the morning - we were cheated again, the pool is closed. We Packed up and left the hotel. this was not expected from Radisson!

Partially old styled hotel

No parking space available; only fixed menus; to many persons at diner and breakfast. Resulted in food that is not available. For the price you pay you would not expect this.