Car rental companies that offer shuttle or pick-up services from Wichita Falls Regional airport to off-airport locations include Avis, Budget, and Hertz.
Pros:The employees at the counter were helpful but Avis customer service was full of misinformation and led me astray.
Cons:The cleanliness of the original vehicle was awe full. The car smelled like a childcare trash can. Literally smelled like one hundred dirty diapers were in the backseat.
Pros:Pick-up and drop-off was super easy. Staff was efficient. Was unexpectedly given an awesome 2018 Ford Mustang. Super fun!
Cons:My car was advertised as a premium/full size car. Staff states she had no cars but midsize. That’s it. The car was not clean. Crumbs and cookie wrappers found during the drive. Fuel charge ($8) tacked on at the end for .8 gallons due to ‘satellite’ reading of gas tank?!?? Staff removed after I asked
Pros:Friendly staff, easy pick up and drop off. Couldn’t ask for a better experience
Cons:Great customer service !
Cons:Everything, nothing went through other than the payment. When I showed up, they couldn’t give me a car because it showed that there wasn’t a payment. When I tried to call couldn’t get anyone
Pros:Everything was fairly easy, staff was nice, the facility was clean and somewhat welcoming.
Cons:They didn’t have my reserved car available so I was given a sports car which was awesome. When they received a car, I had to go trade it. It was an unnecessary hassle. The new car smelled extremely bad when I picked it. It got somewhat better after leaving the windows down for some time though.
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Pros:Nothing at all.
Cons:I booked a rental car. They didn't have it. They didn't have anything. They made excuses over two days and kept saying they were looking for something. Claimed they were ordering a truckload of vehicles but that they had no idea when they would arrive. I finally had to book a flight. They didn't even apologize or give me a discount if they would have found me another vehicle which would have been too small for what I needed anyways.
Pros:Staff was nice and helpful at pickup and dropoff.
Cons:The signage to find the Hertz counter in Texas.
Pros:The car was ready and fully gased.
Cons:Upon picking up my rental, the cost tripled from what I was quoted online. The agent informed me of special fees based on locations. I had to call the customer service line and make a complaint before the agent was able to return my costs to the original quoted amount. Last car rental I will make through Kayak or Hertz.
Pros:The guy was very helpful .
8.0 Very Good
Cons:To actually get a car, the renting service did not had a car for me although I booked one.
Cons:Have vehicle type
Cons:They over charge me on gas when I drop off the car.
Pros:everything was excellent
Pros:Nothing is likeable about Budget.
Cons:Wouldn't know. Switched to Enterprise because Budget screwed up and tried to overcharge my original quote.
Cons:I booked a rental weeks in advanced but when I got to my destination I was turned down for the rental because my debit card did not pass a credit check. It was the same credit card that I used to make the reservation, so why didn't they process a credit check at that time. Instead I was stuck at an airport with no rental. Fortunately there was an Enterprise car rental booth and they honored my reservation cost and had a vehicle ready for me to go.
Cons:I paid for drop off at 4am, but the drop off location did not open until 7:30am and had no key drop off box - and my flight left at 5am that morning. I was VERY inconvenienced in getting my car dropped off, negatively affected my business travel.
Cons:They made us wait for more than an hour.
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