Car rental companies that offer shuttle or pick-up services from Walla Walla airport to off-airport locations include Avis, Budget, and Hertz.
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Pros:Easy, fast check in. New car, very clean.
Pros:Staff was excellent and car was clean
Cons:Car was a piece of garbage and we were worried we would make it to our destination
Pros:The woman was awesome.
Cons:It could have been $1 for the rental.
Pros:Drop off was terrible. 24 hours after drop off they still haven't closed the reservation and sent my receipt. I called literally 10 times yesterday and got the run around. I'm going to have to contact my credit card and dispute the charge until I hear from them because I'm sure they're going to try to charge me for an extra day.
Cons:The car was dusty on the outside. There were stains on the ceiling of the car.
8.0 Very Good
Pros:Great friendly helpful staff
8.0 Very Good
Pros:Staff at the pickup were kind, helpful and friendly.
Cons:The reduced hours on both ends of the rental were very tricky to navigate and forced us to rent for two days for what was a one-day rental.
Pros:Very easy and painless pickup and drop off
Cons:Interior of vehicle was a little dirty. But not horrible
8.0 Very Good
Pros:car was in good shape. exactly what i asked for
Cons:customer service rep did not walk with me to inspect the car ar pasco airport... would have been nice for him to bring the car over rather than having us walk to the parking lot
Cons:I had an Avis rental scheduled for four days for $104.00, but I ended up getting charged over $440. I scheduled the pick up for 12:00 pm. the next day after I flew in to the Walla Walla Airport because the rental site was listed as closed after 6:00 pm. However, when I arrived they were open, so I checked in and asked if I could pick it up that evening and pay for an extra day. The desk clerk was very pleasant and worked on the reservation and told me that it would cost a little bit extra to re-reserve. When I returned the car in Spokane I discovered the $440 charge. The Spokane Airport Avis couldn't help me, and I've tried calling the Walla Walla location, but they never answer. The clerk could have informed me that the cost would more than DOUBLE to make the change, or she could have even rented me a car for one day and then linked the two reservations together.
Pros:We were thrilled to get an upgrade to a Jeep. Thank you.
Pros:Hertz office closed. Went into the airport to rent vehicle and no one there. Just a sign that said call a number that was an answering machine for a Hertz office in Yakima. Called three times. Nobody ever called back.
Cons:If a car rental company is going to close during COVID, let your customers know. This was a major inconvenience and there is nothing a customer can do about it. Don’t rent cars from small airports during Covid, you won’t get one. Especially from these booking sites.
Cons:The cars interior cleanliness was atrocious. Handling of the vehicle (while driving seemed a tad twitchy) and I’ll behaved
8.4 Very Good
Pros:Location and ease of pick-up and return.
Cons:There was additional charge not in the agreement that I had to call Hertz about twice to have removed.
Pros:Excellent, friendly service. No surprises.
Cons:Would be good to put owner's manual in car, as an unfamiliar vehicle sometimes has challenging dashboard and such.
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