Best customer service I've experienced
We came to Waco for a triathlon as a small group my girlfriend and a friend. We had booked a divided room but unfortunately they had us listed as a open studio. Billy and Romario the gentlemen working that evening took it upon themselves to find us availability on an evening where they were completely booked to accommodate us. They were very friendly and even walked us to our room to ensure the 2nd room was what we were looking for and correct. Very friendly and helpful.
2 bedroom suite with a full kitchen!!!
Traveling with my family, 3 children under the age of 8, takes a lot of work. With a range of ages, and different bedtimes, finally finding an affordable 2BR suite for all of us was really kind of awesome. Put baby to sleep in his travel crib in the master BR, then later put older siblings in the other bedroom, and my wife and I could stay up and watch a movie in the living room - and not have to go to bed at 8, or wait until the kids are sound asleep before attempting to look at an iPad or, dare I say it, the television. Location was perfect - we walked to Magnolia Market, walked to the food trucks downtown, walked to the Dr. Pepper museum, and even walked to the park by the river to feed the ducks. Really only drove to the grocery store and the zoo - totally worth it, by the way. Staff was super friendly. Never walked by the front desk without a hello from someone. Had a minor issue with a carbon monoxide detector with a dying battery, but that was fixed quickly and with a smile. Maintenance man was super-friendly, even days later when I'd run into him in the lobby or shared an elevator. The kind lady who handled breakfast and early evening snacks was also great. Chatted with my kids, even shared restaurant suggestions and other fun things to do with the kids while we were there. I can't imagine ever staying anywhere else in Waco.
Nothing really. Maybe a little more counterspace in the kitchen?
Experience the comforts of home in Waco, TX at the Residence Inn Waco. Located within walking distance of Baylor University, McLane Stadium and Magnolia Market, our pet-friendly extended stay hotel is surrounded by shopping and dining options. Minutes from businesses such as L-3 Communications, SpaceX, and the Dwyer Group, our location caters to business and leisure travelers. While visiting it's easy to visit many area destinations including Spice Village, Richland Mall, Dr. Pepper Museum and more! Guests are sure to be impressed by our guest suites which are twice as large as traditional Waco hotel rooms, featuring full-size kitchens, separate living and sleeping areas, and free WiFi. Breakfast is on us each morning with our complimentary hot breakfast buffet, and guests can relax in our indoor pool, hot tub & 24-hour fitness center. Our location also boasts laundry facilities, and our free Residence Inn Mix, Monday-Wednesday evenings. Discover the perfect balance of travel & home at the Residence Inn Waco.
Based on 272 reviews
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