Room was gorgeous and bathroom was perfect
Venice in October
Went to celebrate 20th anniversary. Stayed in a 3 star hotel in Venice before and this was certainly more posh and the price tag reflected that as well. Nice amenities that we were not aware of: breakfast was included at the restaurant, 30 minutes per room of private sauna, jacuzzi or steam sauna time per day. Hotel is a 5 minute walk to St. Mark's Square etc.
Staff are very well dressed and say the right words, but I never sensed any authenticity, warmth, friendliness, etc.. I asked for assistance on several occasions from different people related to getting to the airport, a restaurant recommendation, directions, etc and the responses were typically curt and robotic. The only exception was the porter/bellhop from the Philippines, he was great. I would expect more from a 4-star hotel when I'm paying $400-500 per night. It was as if they didn't like their jobs. The same experience was noted in the restaurant which was located in the sister hotel next door. Doubt I will return given the opportunity.
With a stay at Palace Bonvecchiati in Venice (San Marco), you'll be steps from St. Mark's Square and 4 minutes by foot from St. Mark's Basilica. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room.
Based on 2,233 reviews
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