Hotels near Juanda Airport

Pros: Wow - normally I like Novotel, but this was by far the best. We had a suite and everything was just perfect. I want to go back

Cons: Service n staff not very friendly,check in not ok n our one room is not available...

Pros: Good room and food, nice pool area

Cons: The staff handles various things inefficiently, e.g. checkin took us forever, it was the only hotel on our trip that apparently did not accept our debit mastercard (even remote hotels near Bromo did!). We also booked an airport transfer through the hotel in advance and all the details about the flight were already noted down and sent in the email confirmation. We then had to give all the details again upon checkin and the next morning of course nobody knew which terminal, which flight etc. Why give them the details twice if they still don‘t know in the end?? Also, we ordered 2 extra towels by phone- nothing happened. The same when at 8pm we let the room service know (as indicated on the card when receiving your food) that we had finished and they could pick the tray up outside the room. It was still there the next morning. This all just really got on our nerves. After all, it‘s a Novotel belonging to the Accor Group and these things should be done better.

Pros: Friendly staff - gave good tips for restaurants Modern room. Looked like a brand new hotel Good laundry service

Cons: At the Pool it was quite windy. We had problems with the drainage in the shower but the engineering staff solved this very quickly so very happy about that service.

Pros: Very nice staff, well trained, good WiFi, good restaurant food, will definitely recommend to friends and colleagues. Look forward to staying again in this cozy hotel

Cons: Slow check-in & check-out processes, short working hours for Spa and Fitness Center (as well as swimming pool).

Pros: The bed was very comfortable, the food was great! I recommend the Rawon for lunch or dinner! Staff was very friendly and helpful. Room was always clean

Pros: Overall experience is good. However, it will be good that the restaurant label clearly the food ingredient. We ordered room service (Spaghetti Bolognese) for lunch, understand that most Bolognese is beef but sometimes it could also be replaced by other minced meats. We rang the customer service and they do apologies and change the meal for us immediately.

Pros: Gym in the morning and breakfast!

Cons: Nothing!

Pros: The cleanliness is superb. Love the bedsheet and our room is so comfy.

Cons: Far from mall

Pros: Good staff,clean,good price

Pros: Very strategic place

Cons: None

Pros: Breakfast with many options

Pros: Good location

Cons: Parking area to small

Pros: Nice food and beverage

Cons: Parking area for car its too small..

Pros: Good atention. Room are clean.

Cons: Uncomfortable smell in parking area

Pros: Strategic location, near our office

Cons: There is none

Pros: the bathroom floor is too slippery to endanger guests

Cons: Barhroom AC

Pros: Breakfast is good but not serve in good The location is ok due to near of my work location as well

Cons: There is no bell boy in the hotel when arrive and check out while the lobby is high and shall be use staircase to lobby, need special assistance for new comer especially for senior person.

Pros: we were very excited for the food and beverage at the restaurant during breakfast

Cons: the room is very small

Pros: Strategic location, clean, good hotel.

Cons: Nothing

Pros: Lots of street food vendors outside for cheap food

Pros: Free shuttle to airport, starting from 6 AM every 2 hours! Comfortable bed Friendly staff

Cons: Nil

Pros: The room is not big but comfortable and clean

Cons: Nothing

Pros: Excellent service from Simon. Massage price is very reasonable. Outdoor movie by the pool with dining facilities.

Cons: Room is small and budget like furnishings.

Cons: Airport shuttle pick up was a bit late...

Pros: Location good close to the airport.

Cons: Shuttle service cost 3 times more than regular taxi for same distance. Charge pre authorization fee for entire stay on the credit-card when booking online and even if pay cash for entire stay while check in they do not release the money until up to 14 days after check out.

Pros: It is a big and clean hotel very near to the Surabaya airport. The Breakfast was very good. Good value for money.

Pros: Close to Airport (but you still might need a taxi as shuttle service is very bad)

Cons: Shuttle service is quite useless as it is every 2 to 3 hours, I mean the point of the shuttle in an airport hotel is quite relevant. Due to our flight schedule, we took a Taxi to avoid being 4 hours at the airport and not sleep enough. Dinner is the worst we have had in Indonesia for 3 weeks, food poisoning from dinner, avoid eating here if possible for dinner

Pros: It’s only 5minutes away from Juanda airport as morning flight catch up solution

Cons: Shuttle suppossed to be available start from 5am then guest no need to look for a taxi

Pros: good breakfast

Cons: towel (old) fitness room not ready no swiming pool

Pros: Warm staff at front desk namely Firman,warm staaff at restaurant as well as good taste & WOW internet

Cons: Old mattress, broken jet sprayer at lobby toilet and un proper parking lot

Pros: Breakfast meals are good

Cons: Fitness center. Equipments are old and not working

Pros: Everything specially for breakfast so yummy and lots of variety

Cons: Nothing

Pros: Breakfast is great, bed is comfortable, the staffs are amazingly friendly

Cons: Nothing so far

Pros: Location is near food outlet

Pros: The breakfast was good and the staff also nice.

Pros: Its neighbour is Burger king and a halal Japanese food restaturant.

Pros: Breakfast menu Location The room

Cons: Nothing..

Pros: the breakfast is amazing, full of indonesian meals which is quite rare in many hotels

Pros: I like the cleanliness of the room, the bathroom is well maintained, the corner is clean, the air conditioner is also cold, the room does not smell, for a very affordable room price in my opinion the quality is very good.

Cons: mosquitoes are sometimes seen in the room, may need to be mosquito repellent, in the corridor outside the room.

Pros: The staff were friendly

Cons: Too many ornament

Pros: Staff hospitality, ambient

Pros: this the 2nd time I stayd here and they still good. Comfortable as usual.

Cons: I got a smoking room instead of non-smoking one, you can smell the smoke.

Pros: The ambience, the bed, the breakfast... all good for my first experience.

Pros: Location was OK and the price was affordable

Cons: The room was filthy, the bathroom obviously not cleaned in weeks, the sheets stained, and nobody really cared.

Pros: love the rooms atmosphere. very sophisticated and also the cleanliness of the room and also the rooms quite bigger than my expectation. good for family

Pros: Good location.

Pros: The service is Good. The rooms are clean and we are comfortable during the stay.

Pros: Value ( low price ), location, cleanliness, and comfort

Cons: None

Pros: Clean, comfortable bed, close to the airport, friendly staff

Cons: weird smell in the corridor

Pros: The view, the bed is really comfortable, the facilities look very nice and new, friendly and for the most time professional and helpful staff. Good location close to a diversity of foods.

Cons: Would give full points to this place unless I didn't saw one staff member spray a cat in the face with a bottle of windex or some other blue cleaning liquid. That's animal cruelty and I would expect more from a place that advertised with how professional they are.

Pros: Very nice room and clean, staff are so friendly

Cons: Nothing

Pros: Mattress is good

Cons: The sun light penetration from the bathroom woke your up too early. Even-though there is blind. But it’s still too bright.

Pros: valuable

Cons: Bed cover need to be cleaned more

Pros: The room was comfortable despite the fact it was quite small compared to other business hotel.

Cons: It was a bit difficult to find a spot to park my vehicle. The sink inside the meeting hall was jammed ; water could not flow into the sink hole. My room was a bit dark.

Pros: Its very easy to visit some places from the hotel close with airport and train station

Pros: The cleanliness

Cons: Everyhing was great

Pros: Location, coffee shop, hospitality

Cons: There are ants on the table and wastafel, so I must be careful when put goods on the area.

Pros: The staff was very hospitable and kind

Cons: Nothing

Pros: The room was clean and big. The staff was very nice and the laundry was very quick.

Cons: The spa is not an spa, it's only a massage in your room. The breakfast didn't have much options.

Pros: Near transmart and have swimming pool

Cons: The linen not very clean

Pros: Rooms clean and comfortable

Cons: Pay more for late check out

Pros: bathroom

Cons: bed

Pros: Staff bery helpful

Cons: Promised a kettle but not available, should keep more stock. Aircond not cool enough. Need to be service more regular

Pros: The room was very good and clean. Good tv and good bathroom. You can get cheese and cappuccino on request for breakfast, which is very nice.

Cons: The breakfast dishes were often dirty. There is not much western choice at the breakfast, but you can get more on request.

Pros: Cheap

Cons: Very small room

Pros: breakfast was local dishes

Cons: rooms are so small and no ventilation

Pros: Room are clean and the breakfast is perfect

Pros: better and appreciated taste of breakfirst

Pros: Affordable prices, nice staff- we had problems with a smell in our first so they upgraded us without fuss.

Cons: They need to do some maintenance for sure - I’ve been traveling for months and this place is a bit neglected. Roaches in our room, the sheets were torn and the floor molding was falling off the wall. The elevator and hallway music is unnecessarily loud and you can hear it from your room.

Pros: Clean bathroom with good shower n closet The food is very good

Cons: Not spacious

Pros: Location strategis

Cons: Near business center

Pros: Breakfast

Pros: Breakfast, staff's willingness to help, we asked to change the bedsheet because we saw stains like baby's pee and they brought another bedsheets for us. Thank you :)

Cons: The towel looked not white already..

Pros: Only the price. Otherwise, this is not a hotel I would opt to stay in again. Very run down poor condition, but at least everything worked. It was just a bed for a night, so I should not complain too much. This was less than $30 Next time I will look at pricing $40 or thereabouts, to avoid disappointment.

Cons: Easier access to parking, direct access from parking to hotel. Bed linen a little grey. floors in poor condition. If you pay $20 for this room as a back-packer, then fair enough. My wife and I were disappointed, and I take the blame for selecting a low budget hotel.

Cons: The bedsheets were so disgusting! The pillows had yellow and dirt stains everywhere... Luckily we were going hiking had our sleeping bags. The room was very dirty, they probably haven’t cleaned the toilet ever, the shower curtain had a very weird color. It is on of the dirtiest hotel room that I have ever been to. Avoid this place

Pros: Nothing really

Cons: The location was far away from any attraction ( Actually Surabaya does not have any attractions that's worth the price of the air ticket). Surabaya may be the worst place to visit in whole Indonesia. This was evident since there were almost no foreigners on the streets. The breakfast at the hotel was below average The room was labelled as "Deluxe Twin Room", but it was below average. The lift broke down few times.

Pros: The hotel was conveniently located near the university I was visiting.

Cons: My room had a kitchenette, but no pots or pans or anything else to cook with. It didn’t matter to me as I didn’t plan to cook, however.

Pros: The view is good

Cons: The door to the balcony is lock

Pros: The Pool area and gym was nice. The wifi was pretty good too. It was also great location to go downstairs for food and there was a pharmacy, art supply store and supermarket within walking distance.

Cons: The towels, bedsheets and pollow covers were stained. The pillow cases and doona covers were ripped and torn and had holes in them. We booked the room on booking.com and i recieved a conformation email but when we arrived, they said that the booking didn't go through. The room we booked said it has a private balcony and seating area, but the balcony was locked - once we managed to get it opened, i was disapointed at the tiny size of the balcony. There was also no seating area which was stated on the room details. The room supplied a kitchenette, but what use is it when no plates, cuttlery, pots or pans are supplied. There was also a weird rule where we had to return the hair dryer after 2 hours from when we borrowed it, which was a pain. We could also only borrow the hairdryer once a day which is silly. The pool toilet - which was a single toilet that was shared for the poolside cafe and pool, was absolutely disgusting

Pros: the place really clean and comfortable, a very nice view

Cons: they should fix the tv

Pros: light in the room is not enough.

Cons: wifi speed is fast, below the hotel have some 24 hour store and food..

Pros: room only

Cons: non smoking room

Pros: Big hotel room with kitchen, YES kitchen and stoves.

Cons: But I dont get lift access, so everytime you go up you should ask staff to tap in the lift

Pros: Nice location, good value for money

Cons: We could here the mosque at 3.30am what was a bit of a pain..

Pros: The food is outstandingly delicious and lot of varieties..!

Cons: Improve the fitness room please

Pros: location and cleaness

Cons: none

Pros: Services good.

Cons: Ordered some food that was not spicy at all, but it was still spicy, so i couldnt eat it.

Pros: Staff were very great. Facilities so good and clean. My family satisfied.

Cons: The WiFi is not available for Whatsapp calling and video calling .. it gets blocked already. Which is we as a family really need that for me to contact my family beacause I live in the Nederland. That’s make me so surprised and disappointed a lot. This is the first time in my life I have WiFi bad experience.

Pros: Friendly staff and a nice room with a nice view

Cons: Room that has no view at all

Pros: Friendly Staffs

Cons: Housekeeper did not replace my towels

Pros: Kamar luas Pelayanan bagus Makanan enak

Cons: Kamar, menu

Pros: Breakfast buffet was excellent. Room was comfortable, quiet and clean.

Cons: Very little gym equipment. Supplied pillows extremely thick. For me as a tourist the hotel was too far from attractions.

Pros: They were very friendly and also helpful

Pros: Breakfast

Pros: 1. The staff is very good. I arrive at hotel at 0100 , but the staff still greet me with smile :) 2. The breakfast also good with many choice of food

Cons: 1) The AC is very BAD ! If you switch on , it take more than 3 hours to feel cool even u have set 19 degree . It' serious ! 2) The light quiet bad. If you come with family, it's maybe make u feel not easy , but if u come with only partner , it's romantic with the brightness

Pros: Hotel is very clean and comfortable, staff is very friendly and helpfull.

Cons: The hotel is facing a large street near the airport and did only serve Nasi Goreng for breakfast.

Pros: The location is very near to the airport and they provide shuttle service, the room is spacious and clean - more than suitable for transit hotel. newly refurbished, the room is very nice.

Cons: the breakfast could have more choices and the quality could have been better.

Pros: big room, shuttle transfer to airport

Cons: toilet dirty, shower room and basin were fair, air conditioner is quite small for room space, so not cool enough although already set 16C.

Pros: Super friendly front line staffs

Cons: No Wi-Fi connections in rooms ..... Only at lobby

Pros: Location, free shuttle to the airport

Cons: Choices for breakfast

Pros: Not really

Cons: Need improvement on the facilities especially the shower room, the beds are so old, some of the parts are teared. WiFi not that stable

Pros: Excellent value for money, quick shuttle bus to the airport.

Cons: For someone who likes to take the stairs, the stairwell area was quite dirty!

Pros: Location near to the airport

Cons: Under renovation: feel haunted & room was not so clean,

Pros: Fish pond and garden

Pros: Breakfast is fairly good

Cons: The staff is slow response, the is too spacious and unoleasant

Pros: Breakfast very standard. Location fair

Cons: Meal just standard (no omellete, no toast),

Pros: The staff were very friendly and they offer free shuttle to the airport.

Cons: The whole place is very tired and everything needs replacing. Even for a cheap airport hotel it was poor.

Pros: Everything was tip top

Pros: Close to the Juanda Airport

Cons: All condition of room and facilities

Pros: The garden.

Cons: Squeeky bed.

Pros: i donxt like.i'm not stay at that hotel

Cons: very dirty and bad smell

Pros: The bed was okay plys it had AC

Cons: Room felt like it wasn't turned over

Pros: Bedroom was great

Cons: They working for Reparations till night, that room was above of our room, very noisy

Pros: Bed extra comfort

Cons: Service

Pros: Hotel near to airport

Cons: Room not clean

Pros: Good location near to airport

Cons: Staff was trying to help but actually they didnt help at all. They probably dont understand english.Room was very dark without proper light for example for reading. And there was lots of mosquitos because of open window in the bathroom which you can not close. No possible to hang mosquito net and with dark wallpaper you can not even see them. Transport to airport doesnt work. No barrel of free water what is standart in every homestay or hotel in Jawa. For that price it was horrible.I can not recommend it especially for foreign turists.

Pros: Close to the airport - less than 10mn drive Free shuttle provided

Cons: Rooms not clean and very dated Air con not powerful enough Nothing in surroundings for dining Bathroom smells of drain and is very run down and basic

Pros: Very well located for Surabaya airport. Staff called me a taxi and provided several wake up calls. Tea,coffee, water provided as well as toothbrush, toothpaste, basic toiletries.

Cons: Staff were friendly, but English was very poor and whilst that's to be expected in Indonesia it made communication difficult. Rooms are very basic, but are functional for a short stay before the airport