Good to know
Value for money
Distance to city centre
Distance to airport
|"Staffs are friendly and helpful."||(in 5 reviews)|
|"It's good hotel with perfect location."||(in 8 reviews)|
|"Great hotel with a good location."||(in 27 reviews)|
|"This hotel is very bad."||(in 11 reviews)|
|"The room is not clean."||(in 18 reviews)|
|"The room is not clean."||(in 19 reviews)|
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the staff was very kind and helpful, they provided what i requested before in no time. hot water runs perfectly, towels and sandals were clean. the room was also very neat, overall was very pleasant stay for me
the wall is a bit thin in my opinion, i could clearly hear the person next to my room being on the phone and coughing. was a bit annoying
The only pros is the hotel very nearby to Tunjungan Plaza Mall
The staff didn't inform us that they having a renovation right in front our rooms. Plus I booked 3 rooms for our 3 days 2 nights stay side by side. The mineral water provided in the room ain't free, there charges if we drink it. The water filter provided at the hallway however its not functioning during our stay. The room dusty and the aircond are not cool enough for our convenience. Overall I would say this is the worst experience ever staying in hotel in Surabaya. I'm travelling with huge numbers of people and had a high hope when I booked 3 rooms all as expected as showed in booking. Com pictures. However it's such a worst experience. I had in room massages as well and request for 90 minutes massages but she's stop at 60 minutes time claiming she had to leave. Seriously? I'm so disappointed with the hotel services. During our check out I made a call for trolley to come & collect our luggages however after 20 - 30 minutes still no show. I have to get down to the reception myself and requested it directly with your representative. That 3 days of our stays is a nightmare.
Location, price value
Towel, air conditioner, pillow
Location, breakfast, value for money
dirty room, dirty bedding, incorrect room description, no windows. I asked to change the room because of incorrect description and staff didn’t offer anything what feet my requirements, they also declined my asking to call booking support. We finally agreed (i had no chance and time to look for another hotel) to use room with two separate beds but room was in horrible condition. So thanks to “booking” you can get into situation like this... “booking.com” should take into consideration rating of this hotel, and explain to them how they should behave with customers. I would like to have my money back (even if hotel policy not allow this)
With a stay at favehotel MEX Surabaya, you'll be centrally located in Surabaya, a 1-minute drive from Tunjungan Plaza and 12 minutes from Grand City Surabaya. Featured amenities include complimentary newspapers in the lobby and luggage storage. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 169 reviews
Value for money
Policies vary by room type and provider.
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Reviews about favehotel MEX Surabaya
Most popular landmarks
- Joko Dolog Statue 373 m
- Tunjungan Plaza 0.4 km
- Grahadi 0.5 km
- Sharp Bamboo Monument 0.5 km
- Surabaya Plaza Shopping Mall 0.9 km
- Monumen Kapal Selam 1.1 km