Good to know
|Distance to city centre||6.0 km|
|Nearest airport||Surabaya Juanda|
|Distance to airport||12.5 km|
|"Staff members are great."||(in 23 reviews)|
|"Nice food, nice people."||(in 8 reviews)|
|"Great staff and service, friendly."||(in 15 reviews)|
|"It’s a good hotel"||(in 7 reviews)|
Time of year
Show reviews that mention
|check late||in 2 reviews|
|eka||in 3 reviews|
|friendly staff||in 31 reviews|
|good hotel||in 21 reviews|
|good service||in 23 reviews|
|great stay||in 14 reviews|
|horizon||in 4 reviews|
|late check||in 5 reviews|
|maintenance work was going||in 1 review|
|nice bed||in 14 reviews|
|nice food||in 13 reviews|
|shuttle service||in 8 reviews|
|surabaya||in 6 reviews|
|year old daughter||in 3 reviews|
Similar w/ Shangrilla Singapore
Swimming Pool, getting old ...
Spacious and well decorated compound with many restaurants and facilities. Great for a family vacation. Shuttle service and souvenir shop very convenient. Secured area.
The cockroach climbing on the chair at the main restaurant (indoors) during dinner was what irked me the most. We informed the staff but they did not bother to spend much time or effort to catch it, although it was right there. Did not expect such nonchalant attitude from the night shift staff, given this is a five star hotel, the presence of pests should be better managed. I doubt they informed their pest control team. Other than that, the shuttle service could do with more timings.
1. Good location, with easy access to the airport 2. Courteous staff 3. Good spread for breakfast and lunch buffet (restaurant Jamoo) 4. Good, comfortable room with all amenities
The check out process is usually long with just 2 staff at reception, with many guests waiting for check-in or check-out
SMOKING ROOM BIG SCREEN TV LOBBY WITH SMOKING AREA
PRICE OF MENU too expensive, ROOM SERVICE, RESTAURANT, CAFE AT LOBBY too much
When you stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Royal Plaza Surabaya and Tunjungan Plaza. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.
based on 10,570 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Great reception
- Professional service
Policies vary by room type and provider.
FAQs when booking at Shangri-La Hotel Surabaya
Where is Shangri-La Hotel Surabaya located?
Shangri-La Hotel Surabaya is located at Jl. May. Jend. Sungkono 120, 6 km from the centre of Surabaya. Surabaya Town Square is the closest landmark to Shangri-La Hotel Surabaya.
When is check-in time and check-out time at Shangri-La Hotel Surabaya?
Check-in time is 14:00 and check-out time is 12:00 at Shangri-La Hotel Surabaya.
Does Shangri-La Hotel Surabaya offer free Wi-Fi?
Yes, Shangri-La Hotel Surabaya offers free Wi-Fi.
Does Shangri-La Hotel Surabaya offer free parking?
No, Shangri-La Hotel Surabaya does not offer free parking.
Does Shangri-La Hotel Surabaya offer free airport shuttle service?
No, Shangri-La Hotel Surabaya does not offer free airport shuttle service.
How far is Shangri-La Hotel Surabaya from the airport?
Shangri-La Hotel Surabaya is 12.5 km from Surabaya Juanda. Shangri-La Hotel Surabaya is 70.7 km from Malang.
Can you bring pets to Shangri-La Hotel Surabaya?
No, pets are not allowed at Shangri-La Hotel Surabaya.
Does Shangri-La Hotel Surabaya have a pool?
Yes, Shangri-La Hotel Surabaya has a pool on-site.
Reviews about Shangri-La Hotel Surabaya
Most popular landmarks
- Surabaya Town Square 1.7 km
- Surabaya Zoo 2.4 km
- Mpu Tantular Museum 2.5 km
- Royal Plaza Surabaya 3 km
- Sharp Bamboo Monument 4 km
- Tunjungan Plaza 4.1 km
|Surabaya Juanda||12.5 km|