Prices are in New Zealand Dollars.

Shangri-La Hotel Surabaya

Jl. May. Jend. Sungkono 120, Surabaya 60256, Indonesia
+62 315 661 550

Cheapest
rate per night

9.1

Excellent
based on 10,570 reviews
Shangri-La Hotel Surabaya - Surabaya, East Java, Indonesia
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Expedia $131
KAYAK $135
KAYAK $167
Expedia
KAYAK
KAYAK

Good to know

Distance to city centre 6.0 km
Location rating 9.0
Nearest airport Surabaya Juanda
Distance to airport 12.5 km

Rooms

Check-in
Check-out

Deluxe rooms

$131+

Photo
Bed type
Provider
Nightly base price
IMAGE
Twin bed
$131 per night
IMAGE
King bed
$135 per night
IMAGE
Unknown
$167 per night
IMAGE
Unknown
$174 per night
IMAGE
Unknown
$175 per night
IMAGE
Unknown
$177 per night

Reviews

Pros

Cons

Traveller rating

70
20
5
1
0

Time of year

Traveller type

Show reviews that mention

+
check late in 2 reviews
eka in 3 reviews
friendly staff in 31 reviews
good hotel in 21 reviews
good service in 23 reviews
great stay in 14 reviews
horizon in 4 reviews
late check in 5 reviews
maintenance work was going in 1 review
nice bed in 14 reviews
nice food in 13 reviews
shuttle service in 8 reviews
surabaya in 6 reviews
year old daughter in 3 reviews
  • Good
    Nov 2019
    8.0

    Similar w/ Shangrilla Singapore

    Swimming Pool, getting old ...

  • Excellent
    Nov 2019
    8.8

    Spacious and well decorated compound with many restaurants and facilities. Great for a family vacation. Shuttle service and souvenir shop very convenient. Secured area.

    The cockroach climbing on the chair at the main restaurant (indoors) during dinner was what irked me the most. We informed the staff but they did not bother to spend much time or effort to catch it, although it was right there. Did not expect such nonchalant attitude from the night shift staff, given this is a five star hotel, the presence of pests should be better managed. I doubt they informed their pest control team. Other than that, the shuttle service could do with more timings.

  • Excellent
    Oct 2019
    10.0

    The brand

    Nah

  • Excellent
    Oct 2019
    9.0

    1. Good location, with easy access to the airport 2. Courteous staff 3. Good spread for breakfast and lunch buffet (restaurant Jamoo) 4. Good, comfortable room with all amenities

    The check out process is usually long with just 2 staff at reception, with many guests waiting for check-in or check-out

  • Excellent
    Oct 2019
    8.3

    SMOKING ROOM BIG SCREEN TV LOBBY WITH SMOKING AREA

    PRICE OF MENU too expensive, ROOM SERVICE, RESTAURANT, CAFE AT LOBBY too much

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

When you stay at Shangri-la Hotel Surabaya in Surabaya, you'll be in the business district, within a 10-minute drive of Royal Plaza Surabaya and Tunjungan Plaza. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.1 Excellent

based on 10,570 reviews

9.2

Service

9.1

Wellness

6.5

WiFi

6.4

Comfort

Things to know

  • Friendly atmosphere
  • Friendly service
  • Great reception
  • Professional service

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
Disabled access
ATM on-site
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24-hour front desk
Night club
Safe
Sauna
Playground
Designated smoking area
Storage available
Non-smoking rooms available
Terrace/Patio
Lift
Massage
Business centre
Laundry facilities
Child pool
Hairdryer
Coffee shop
Babysitting/child care services (surcharge)
Free Internet
Pets not allowed
Steam room
Wedding services
Outdoor tennis
Smoking rooms available

FAQs when booking at Shangri-La Hotel Surabaya

Where is Shangri-La Hotel Surabaya located?

Shangri-La Hotel Surabaya is located at Jl. May. Jend. Sungkono 120, 6 km from the centre of Surabaya. Surabaya Town Square is the closest landmark to Shangri-La Hotel Surabaya.

When is check-in time and check-out time at Shangri-La Hotel Surabaya?

Check-in time is 14:00 and check-out time is 12:00 at Shangri-La Hotel Surabaya.

Does Shangri-La Hotel Surabaya offer free Wi-Fi?

Yes, Shangri-La Hotel Surabaya offers free Wi-Fi.

Does Shangri-La Hotel Surabaya offer free parking?

No, Shangri-La Hotel Surabaya does not offer free parking.

Does Shangri-La Hotel Surabaya offer free airport shuttle service?

No, Shangri-La Hotel Surabaya does not offer free airport shuttle service.

How far is Shangri-La Hotel Surabaya from the airport?

Shangri-La Hotel Surabaya is 12.5 km from Surabaya Juanda. Shangri-La Hotel Surabaya is 70.7 km from Malang.

Can you bring pets to Shangri-La Hotel Surabaya?

No, pets are not allowed at Shangri-La Hotel Surabaya.

Does Shangri-La Hotel Surabaya have a pool?

Yes, Shangri-La Hotel Surabaya has a pool on-site.

Photos

Shangri-La Hotel Surabaya - Surabaya - Building All photos (50)
Shangri-La Hotel Surabaya - Surabaya - Banquet hall Banquets (5)
Shangri-La Hotel Surabaya - Surabaya - Bar Bar (2)
Shangri-La Hotel Surabaya - Surabaya - Bathroom Bathroom (2)
Shangri-La Hotel Surabaya - Surabaya - Bedroom Bedroom (14)

Location

Most popular landmarks

  • Surabaya Town Square 1.7 km
  • Surabaya Zoo 2.4 km
  • Mpu Tantular Museum 2.5 km
  • Royal Plaza Surabaya 3 km
  • Sharp Bamboo Monument 4 km
  • Tunjungan Plaza 4.1 km

Surabaya travel guide

Learn about Surabaya on KAYAK

Getting Around

Surabaya Juanda 12.5 km
Malang 70.7 km

Nearby hotels

Closest

8.8 Excellent (3,481 reviews)
0.13 km
7.5 Good (323 reviews)
0.21 km
9.2 Excellent (3,578 reviews)
0.5 km

Cheapest

7.5 Good (323 reviews)
0.21 km
7.7 Good (1,267 reviews)
0.67 km
8.2 Excellent (4 reviews)
0.53 km

Most recommended

9.2 Excellent (3,578 reviews)
0.5 km
9 Excellent (786 reviews)
1.75 km
8.8 Excellent (3,481 reviews)
0.13 km