Room was not made up when checking in
We checked in around 7pm. And the room had but been base up at. Just left as the last guest left it, dirty towels on the floor, dirty glasses, unmade bed etc. I informed staff, just asking them to make up the room while we went for dinner, since we just checked in and obviously wasn't done. So we come back from dinner and they literally didn't do anything more than make the bed. Left the dirty towels, didn't give us new shampoo, which was completely gone, by the way. Have used water bottles. It was late, so I just delt with it. But really poor service!
Wonderful time at the Hyatt Regency St Louis At The Arch
We liked: The location The Staff The room The cleanliness The cocktails The food We love St Louis and will be back!
Location was great, very clean
No pool is only negative
Nice view and good customer service
Room was not thoroughly cleaned; magazines on floor behind desk and bathroom shower/tub was not clean. While showering, was very discussed to find hairs on the shower walls etc of previous occupants. Called housekeeping and they did come to clean bathroom.
There was not a pool. We wish it was in the description as we planned our whole afternoon around swimming.
When the hotel is packed.. the elevators break down.. searching for alternative route to the 16th! Floor.. Got stuck in the elevator with 7 others.. for about 10 min.. 1 vending machine in lobby only!?!
Staff we awesome fitness center and restaurants awesome location is great room very plain and not impressed for the money
Cost of room for what we got horrible view and room not very luxury seen better rooms at smaller hotels for almost half the price
The room was clean and the location was excellent.
The bedding was inadequate and there was no comforter. The hotel staff couldn't figure out how to send one up to the room and lied about giving a discount for poor service.
Double beds in hotel rooms is an outdated approach imo. Might as well have 2 queens.
Good hotel but terrible customer service
Very clean, nice room, nice views
They failed to mention anything about breakfast at check-in and when I inquired they said I didn't add it on. In the morning we got an early wake up call we didn't ask for and never got back to sleep because the hallways were so loud. It seems the doors there automatically slam every time someone leaves and people talking in the halls can be heard perfectly. Nothing was done to try to resolve these issues when I brought them up.
Loved everything about the Hyatt we didn't have to leave the hotel if we didn't want to everything was already there
St. Louis the city as a whole was a disappointment everything was under construction and closed
Parking garage was a bit of a pain. Everything else was great.
Experience outstanding hospitality in a prime downtown setting just steps from the Gateway Arch, Busch Stadium, and other renowned attractions. Relax in any of our 910 newly renovated, smoke-free guest rooms and suites. Dine at one of 4 on-site restaurants; Starbucks, RED Kitchen, Brewhouse, and Ruth's Chris Steakhouse. Our Four Diamond Award winning hotel is the ideal choice for corporate and leisure travelers.
Based on 7,170 reviews
Value for money
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