Breakfast lady.
Basically four walls and a bed. Even with Bonvoy Gold just a glorified Motel 6.
The hotel upon entry was stunning. Our room was luxurious and roomy. The beds were very comfortable as we the room.
Everything that preceded after that was disappointing. When ordering hot water for tea and requesting extra tea bags (of which were free in the room to start)- we were charged $4 per bag and then were never restocked in the room. The front desk staff became intolerant and annoyed whenever I had a question about room cleaning or billing charges. I was shocked by the attitude overall. We let them kn...Read more
The location was wonderful and so was the design. It was also very clean
Some of the staff was rude. The room especially the bathroom has no ventilation.
Staff was friendly and efficient. The room was nice, contemporary, and clean. The bed and pillows were comfortable.
A mini fridge would have been nice. Also, there was no view from the room. From our room, we only had a view of the wall of the building next door and all of the air conditioner units.
Access to a pool and hot tub. At least they could let you use the pool at neighboring properties owned by the same company
Great suites
Clean, the happy hour, milk and cookies, friendly staff
1 forty pillow
The bed was so comfortable, the staff was courteous and helpful, everything was very clean and the building was absolutely beautiful! It is located right so close to everything downtown we just walked everywhere!
The bedroom was a little bit small, there was only about 2 ft, maybe less, between the end of the bed and the wall. However, it is an old building so that's to be expected. We had a not so beautiful view of the A/C units but for the price, I can't complain.
All staff was rude except the valet
The good -The hotel lobby and exterior are beautiful, the decor in the rooms are nice -The beds, pillows and linens were the most comfortable I've ever experienced -The location is perfect, close to entertainment, restaurants and nightlife
The bad -There's no fridge or microwave. If you're like me you might think, "no big deal." If you stay more than one night, it's a big frickin deal. You can't even have a cold drink of water without going to the 8th floor for ice. Forget the left overs from dinner you might want to bring back. Or the bottle of wine you'd like to chill. Or anything else that may need to be cold. It's a huge inconve...Read more
The property is beautiful, the staff was exceptionally courteous and attentive, and the room was very comfortable and relaxing with an interesting layout.
The only thing I could call a negative was the view out our windows of the HVAC units.