My TV went on the fritz and maintenance really worked to get it working again which I appreciated. Your front desk staff Dana was so helpful to me. I don’t have a car and she got me a metro link map and suggestions of where I could go and the stops to get off at. Plus she greeted me by name whenever she saw me. The young lady in the bar and the gentleman at the buffet were very accommodating. I enjoyed my stay.
The toilet kept running constantly. The air conditioning ran inconsistently. Unable to manually adjust it
Maid didn’t empty trash replace empty tissues lock didn’t work all the time
Good place to stay
The furniture was very nice. Rooms were comfortable.?
I was not happy with the elevator. The four days I was there, there was usually one elevator that was out of service. Luckily was on the second floor, so I used the stairs a lot. Was not impressed with the restaurant. I was surprised there wasn't any bacon.
It was in great location
I liked how it wasn't too far from most things I did. The beds were comfortable. I liked that the pool was indoors in the second floor (pretty cool). & I liked the breakfast they served & the small snack area that had a variety of drinks & food u could purchase.
The air conditioning wasn't always keeping the room comfortable. It was either too cold or too warm. The front desk staff had a few unprofessional employees that seemed to be less than polite after hours when I'm sure their was a lack of management or no management at all.
Outstanding customer service
The manager Dana, was by far the greatest help. She suggested places and things to see in the city....places to eat, sightseeing on a budget.she was the best....if I come again I will definitely stay here....
Great hotel with great staff. Renovations were top notch!hitel was cleanest I've ever been to. Room was comfortable and cozy.
Parking being charged to my card then having to have it refunded since I have handicap parking. Microwave sitting on the room floor.
Welcome to the newly renovated Holiday Inn Hotel in Downtown St. Louis! We are located in the heart of downtown Saint Louis, next to America's Convention Center & Dome, one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment, and only 9 blocks from Busch Stadium, home of the St. Louis Cardinals & the new Ballpark Village! Visit Saint Louis' historical sites, St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo, Lumiere Place, Casino Queen Riverboat Gaming, and St Louis Union Station. The Holiday Inn Downtown St. Louis at the Convention Center is only blocks from the Metro Link rail system. Travel to the "Gateway City" on business or pleasure and enjoy superior banquet and meeting facilities, a 24-hour business center, complimentary wireless high-speed internet, 24-hour market, internet cafe, and the STL Sports Bar & Grill. Relax at the indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art fitness center. Our hotel features 293 newly-renovated, beautifully appointed guest rooms and suites. Parking is available adjacent to the hotel. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
Policies vary by room type and provider.