Prices are in New Zealand Dollars.
Located in Downtown St. Louis, this hotel is within 1 mi (2 km) of Gateway Arch, Busch Stadium, and City Museum.
Cons: Lack of pool towels despite multiple requests for more.
Pros: The staff was great, and extremely friendly. Children loved the complementary hot chocolate. I would stay here again.Cons: For a family, the room could use more drawer space. We did not use the pool or spa, because it did not appear very clean, and had a very strong chlorine smell.
Pros: The location was superb for being near the arch. The staff was excellent and changed my room for the second night to the top so I could see the arch, it was awesome!Cons: Room 500 "with an arch view". It was the back wall of the pool building!
Pros: Friendly, proactive and helpful staff in all departments we dealt with... front office, housekeeping, food & beverage, even security.
View was great of the Arch and river
Weekend getaway to see Monster JamPros: Arrived Friday and they gave us our room early at no extra charge. The front desk staff was above and beyond amazing! Room was clean and we had upgraded to the arch view. They were "under construction " for remodeling on 2 of the floors but we never heard anything or saw anything. The ladies running the breakfast were outstanding and so sweet and energetic. It was all clean and very fresh food. Hope we make a point to go to st Louis again and will definitely stay there and recommend it to everyone. Thanks for having us!Cons: Pool was a bit cloudy but there was a bunch of kids in there before us.
Great valuePros: View of the Arch was amazing for our girls!Cons: Elevator was slow
Above and beyondPros: Absolutely every staff person was polite, friendly and always seemed truly happy. I made a point to tell the front desk person along with other staff that I happened to interact with.Cons: Our bed seemed to send both of us to the middle of the bed.
Amazing StayPros: I definitely liked the customer service rep named Andrew. When we arrived I told him that we were on our anniversary and he made a point to go and get us a bottle of Champagne. I will be definitely staying here when I visit St. Louis again!! Cons: Beds!!!! Very Uncomfortable but the customer service, hands down made up for it!!