Prasana

Some staff were outstanding in their willingness and ability to assist, they really went out of their way. On the final day, I woke up with Bali belly and the Guest Services Manager brought me something to help. I had a Balinese massage at the spa which was nice, an earlier hot stone massage was not so great though as the stones were too hot and left marks on my back which later resolved.

The room had no hot water for 2 days and still, I was charged full price, just an apology and at those prices, this was just not good enough. The outdoor lighting was reported after the first night because it couldn't be turned off and kept me awake all night. I was advised engineering would look at it but for the entire 6 nights, nothing happened and the lighting remained on the whole time. One of the taps in the bathroom kept falling off, some days the room wasn't made up until quite late and on one occasion, I even had to ask for new towels because it hadn't been done yet. Some staff had severely limited English and couldn't say anything beyond the very basics so trying to make yourself understood in the dining room was a waste of time. They provided a WhatsApp number for me to contact them on when I went out to Sidewalk Jimbaran and it took over an hour for someone to respond after multiple messages and calls. I had another appointment (Kecak Dance at Uluwatu Temple) that I was then rushed for. It was so far away from anything and the free shuttle within 5kms was not of any real benefit since everything was outside that anyway. I thought I would have better views as I took the Sunrise Pool Villa but the main view I had was of a roof of the villa in front.