Good to know
Distance to city centre
|"Good value for money!"||(in 5 reviews)|
|"Very clean, english speaking staff."||(in 9 reviews)|
|"Good breakfast, clean hotel"||(in 14 reviews)|
|"We stayed in 2 suit rooms."||(in 7 reviews)|
|"There is a smell of cigarettes all over the place"||(in 6 reviews)|
|"No decent parking location."||(in 3 reviews)|
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The WiFi signal was good, another benefit is the close proximity of a supermarket.
Although free parking is advertised, no space was available. I was directed by hotel security to park nearby right beside a prohibition sign, with the explanation "we never have problems". Carpet and curtains were dirty and the room was full of cigarette smell - even aeration didn't help.
It was a terrible experience the worst we ever had. The first night when we arrived and we checked in the hotel cost we supposed to be is 630 BGN and we give 650 BGN no change given or asked if we wanted back. Anyway we didnt make a fuss about it and went into the room. The switch for the light was broken which is definitely not health and safety! They told us that the rooms are not smoking but on the carpet there was a holes from cigarette. Bathroom sink doesn't drawn water down properly. Bed sheet wasn't change until the 5th day... and the floor was cleaned every 3 days.. The first night when we wanted to park our car in the garage on the way down there was a sharp rock which brust the tire of the car. The man who was on the shift saw everything and even suggest us to speak to the owner regarding this as it happen to other customer to. When I bring the matter to her attention the next day she said I will investigate and contact us until tomorrow. She did NOT make any contact with me and on the 3th day I asked her what's happening but she didnt bother to investigate at all until then. Our problem was manage in such a poor way for 3 star hotel and such an unprofessional,letting her staff gathering around to listen while I was trying to speak to hear. As a hotel you should be responsible for your cleanliness in your ways from the garage to the rooms. She did not wanted to take any responsibility for it even took it as a laugh. I feel as my money and holiday has been thrown away. This definitely shouldn't be qualified as a 3 star hotel as is far from the true! Really disappointed and I will never go back, I will also advise people who travel to avoid this Hotel!
Parking is available.
Wery dirty. We have 2 rooms and everything smells wery smoked. It was disaster. Rooms were very small and dirty. In my bad i found hair. I want to forget as soon as possible.
Very welcoming, good WiFi and extremely quiet and clean. A good selection of food for breakfast. Very handy for Lidl as it’s right next door and only a 5-10 minute walk from the nearest metro station.
We stayed in January and it was snowing. Although the room was heated the bedding was very light and thin. A thicker quilt would have been appreciated.
based on 651 reviews
Things to know
- Close to public transport
- Clean hotel facilities
Policies vary by room type and provider.
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Most popular landmarks
- Statue of Sveta Sofia 4.8 km
- Sofia Central Mineral Baths 4.8 km
- TZUM 4.8 km
- Church of St. George 4.9 km
- National Archaeological Museum 5.1 km
- National Art Gallery 5.2 km
|Sofia Central Bus||3.9 km|