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2.0
Charged me €70 euros extra at the airport and they said it is because my collection time was past 10oclock but this was never mentioned to me during the booking process.Reviewed 31 Oct 2022
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8.0
Staff could be friendlier.Reviewed 22 Dec 2021
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3.9
To start, my rental car wasn’t ready for pickup at my reservation time. I had to wait 3 hours due to low car inventory. The pickup office was under staffed, only one person working and trying to assist multiple customers. After a 4 week rental, my drop off experience was even worse than pickup. The Drop off address provided was underneath a large parking garage that had the same address. After driving in and then walking around the large parking structure looking for SIXT for a hour, the parking garage attendant told me that it was the wrong location for SIXT. I then found the SIXT lot only to see that it was closed and not currently being used by SIXT. I then called the 24/7 phone line for SIXT, waited on hold for 30 mins and then finally talked with a rep who was unfamiliar with the car turn in situation in Stuttgart (my location). I was then eventually transferred to a local SIXT office who told me they no longer use that location and that I needed to bring the car to a different downtown location…despite the paperwork that was provided when I picked up the car a few weeks prior had the turn in location listed as such. I then proceeded to new location, across very crowded pedestrian and unfamiliar streets on a sunny Saturday. I planned for my car rental turn in to take an hour, instead it ended up taking 3 hours. Bottom line, my experience with SIXT was not good. I will not be renting from them again or refer them to any other customers. There were no issues with my rental car, however the pickup and drop off experience was the worst I’ve had in 20 years of renting cars.Reviewed 12 Sep 2021
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4.4
Pros:Staff were pathetic. MR PINTO AND HIS MANAGER MS KUHLMANN, were extremely rude and incompetent. They didn't even supply the car I booked, overcharged me more than double as they didn't have a car and now refuse to refund me or reply to my calls or emails. Worst car rental ever.Cons:Sixt is useless, it's no wonder they are called Sixt and not First..... Absolutely will never do a rental with them again.Reviewed 7 Jan 2020
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6.0
Cons:Costumer service, counter experienceReviewed 21 Oct 2019
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2.0
Cons:Dishonest staff at drop off! Claimed everything was fine with the car only to be sent an invoice for a supposed damage yet no picture with time stamp to as proof. Avoid!!!Reviewed 23 Jul 2019
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6.0
Cons:They didn’t have the car we ordered so we had to get another car at another location so it was very inconvenient But the lady at the reception was very nice & she tried her best to help.Reviewed 6 Jul 2019
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6.4
Pros:Friendly serviceCons:They raised he price and refused to offer the car that I reserved.Reviewed 5 Mar 2019
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4.4
Cons:I was over charged for insurance - I had the same experience in London. Will stay away from these shysters in the future.Reviewed 25 Dec 2018
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6.8
Upselling Insurance - Other than that good experiencePros:Vehicle was clean and easy to find. No issues with the car.Cons:The check-in agent tried to up sell both insurance and gps. I had pre-purchased insurance but she kept telling me that I wouldn’t be covered in case of accident. Familiar with my pre-purchased policy I declined. She kept pushing twice more to no avail. The agent also tried to push a navigation unit on me. As it turned out it was already standard in the car. Sixt needs to train their staff better.Reviewed 23 Jan 2018
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