Grand Kempinski Hotel Shanghai

Super comfy bed, friendly staffs and awesome view at the bar/the room.

Take quite a while for staffs to pick up phone calls from the room which was a bit annoying...

River view

None

The hotel fulfilled all requests that we made with the booking and the location of this hotel is amazing. It's about 5 minutes walk away from the metro with the pearl tower opposite the station. The hotel is surrounded by plenty of international restaurant/cafes such as Tim Hortons, Starbucks, Red lobster with massive shopping mall being close by for all your designer shopping needs. The views from the room were something that could rival a New York hotel . The top floor pool blew us away as it overlooks the bund during the day and the light show during the night .

For an international hotel chain the staff seem to have only have basic English, I understand that a lot of the guests will be from mainland China but it becomes a small bit frustrating when you have to use a translation app to try and get your questions across. We also noted that there was an unpleasent smell coming up through the drains in the bathroom which we flagged with reception. Even after house keeping cleaning the room the smell was still present. Staff seem to take to their phones during quiet times or talk and joke with each other which fine in private but both times I came across this was during check in and when I had to wait 15 minutes to check out when there was someone on their phone that could tend to guests