Good to know
|Distance to city centre||4.3 km|
|Nearest airport||Sanya Phoenix Intl|
|Distance to airport||16.0 km|
Time of year
Show reviews that mention
|amazing pool||in 29 reviews|
|ask for some replacement||in 2 reviews|
|bit expensive||in 13 reviews|
|breakfast is great||in 6 reviews|
|child friendly||in 2 reviews|
|great rooms||in 14 reviews|
|highly recommended||in 4 reviews|
|onsite at restaurant and bar||in 18 reviews|
|room service||in 21 reviews|
|room to ocean view||in 36 reviews|
|sanya||in 11 reviews|
|spoke zero||in 6 reviews|
|took a long time||in 14 reviews|
|wonderful staff||in 62 reviews|
The staff was very friendly all the time. The highlight of the hotel is the convenient buggy service that takes you anywhere any time. The rooms were kept extremely clean and everything that was promised to come with the room was delivered to the best quality/ability of the staff. It would not be a mistake to choose this hotel as the quality-price ratio is perfect, letting away how beautiful the hotel location is. It is very pleasant to go on a walk around the territory even when its sunny, because Mandarin Oriental is located amongst numerous palm trees that add to its look cover you from the excessive heat. And lastly, all four restaurants at the hotel that we visited had amazing food and staff.
Most of the times it was hard to communicate with the staff, as there was a huge language barrier even though they claim to know English. It was really annoying when ordering something and getting a totally different thing at the end. Another thing was the beach at the hotel. It was really tempting to swim during such hot weather but due to tide change perhaps or the location it was impossible to go into the sea further than 10 metres (bid rocks, corals and sharp stones). Therefore we had to use the pool most of the times and managed to swim in the sea only when there was a tide increase.
The staff were super nice. The housekeeping staff did an amazing job. Amazing views and great adults only pool. I liked that they had optional class you could do.
The plunge pool looked much nicer in the pictures then what it was.
- the restaurants are not adeguate to the location and the brand (few options and not so good) - the level of service for food and beverage was poor (several orders were missed and the there was a lot of confusion on the wine availability across all restaurants) - one maintenance guy came into our room without even knocking the door just to check something and he then left from the garden (he did not speak English)
Service is good
air condition needs to improve. the beach is not nice, too much rocks and no body manage compare to other similar star hotels. road restriction from taxi at the front entrance without notice, some guests need to walk 20+ mins to get to hotel lobby.
Customer service is beyond excellent. Very relaxing atmosphere. Breakfast was great, early check-in and late check out, spa service, room service, care for little ones, English speaking staff.
Some areas of the pools can be cleaned better.
When you stay at Mandarin Oriental, Sanya in Sanya, you'll be on the waterfront, within a 15-minute walk of Dadonghai Beach and Dadong Sea. Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 2,829 reviews
Things to know
- Luxurious Hotel
- Great view
- Professional service
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Mandarin Oriental, Sanya
Most popular landmarks
- Dadonghai Tourism Area 1.2 km
- Dadongdai Beach 1.9 km
- Luhuitou Park 3.3 km
- Sanya Pearl Square 6.1 km
- Sun Bay 8.1 km
- Yalong Bay 12.3 km
|Sanya Phoenix Intl||16 km|
|Qionghai Bo'ao||141.5 km|
|Wanning City||110.8 km|