Sanya hotels

Cons: Breakfast staff under 5 star level They did not get enough training

Pros: Games and huge garden and pool area

Cons: Food choice and quality

Pros: Space and style of the room, staff and service

Cons: Dinner choices and price level far too high for what we get in return

Pros: Everything else

Cons: Service during breakfast: staff low quality

Pros: Views

Cons: Nothing

Pros: Breakfast buffet is quite good, delicious. The beach is perfect. Can take perfect photos. The garden is very good with green green grass of home.. The big fising tank is excellent and interesting to people. Room's balcony is nice.. Near taxfree shop..

Cons: but washroom is a bit small... The lunch and dinner buffet is a bit expensive.

Pros: close to city and airport

Cons: hotel has come into age

Pros: About the property the location and the scenary was the best thing ..!!

Cons: Even being the big resort and hotel with facilities..!! The staff was the not soo good especially the front desk..!! Lack of communication skills..!!

Pros: First of all I want to thank Ella from front desk for giving us an upgrade and Anjali for her kind assistance. The hotel was super with its pools, location and facilities were great and comfortable. Room was really big and perfectly designed, Sand restaurant has great atmosphere with nice singers, breakfast was superb with bunch of choices.

Pros: Beautiful place, very beautiful view from the window. Calm and quiet. Very good BBQ on the beach, is delicious Italian restoran and good bar.

Cons: Seafood restaurant on the beach. The cannot play billiards in the evening at the bar, as there is no light above the table. It is standing in the dark. This is stupid ! In the evening include imitating sounds toads and frogs - very loud. There are no sunbeds on the beach, they are far from the ocean - this does not give a complete feeling of a beach holiday on the ocean.

Pros: Kind staff and comfortable conditions.

Cons: Nothing

Pros: The beach has the cleanest sand you can find in Sanya.

Cons: We went on an odd time when the typhoon was out.Hence couldnt loiter around

Pros: Very Kind!! Especially club lounge staff. Name Lily Very Good!! Kids program

Cons: Never

Pros: There is no way I could stay at Ritz-Carlton Premier Ocean View Room at this price in the world. The oriental style architecture is beautiful! The room is spacious, bathroom and bathtub are clean, all the personnel are kind, a wide selection of breakfast, beautiful gardens and swimming pools, and the beach is right in front of the hotel.

Cons: 1. I did have the ocean view from the room, but it was a little less than I expected. (pic attached) 2. There was nobody, literally nobody except a front desk manager speaks English! (I am not from an English spoken country) I guess Chineses are major customers there and the hotel does not need to recruit foreign customers. Translation app is must. 3. All the restaurants were pricey even though the foods were superb. 4. The time I stayed was August, but the restaurants and cafes did not provides ice water since Chinese people drink hot tea even in summer time. So I tipped waiting staff and housekeepers 5-10 Yuans (around $1-2), to get a ice bucket.

Pros: Location is excellent, breakfast buffet is one of the best we have ever had. Staff were super friendly and very helpful. The front desk manager was extremely helpful from the moment we arrived until our departure. Also our housekeeper, Jenny, was the most delightful person, friendly and hardworking. We treated ourselves to a couples massage which was also excellent! We enjoyed every moment and can’t recommend the resort enough! We definitely will come back again!

Cons: The only fault we can say is that we would have liked to try the various restaurants’ dinner menus but we felt the food was slightly overpriced.

Pros: Hotel staff is super professional and friendly. A warm thank you to AmberLots of activities planned on a daily basis for the kids. Breakfast is outstanding in variety and quality.

Cons: The fact that the restaurants have limited opening hours.

Pros: The hotel is really gorgeous, a true piece of Art! The pool is amazing. The food is great. The room is beautiful and all the beauty products are amazing (The Labo!!) The beach is beautiful (it is however only possible to walk on half the beach, the rest belongs to a military complex and there is a guard forbidding people to walk in). There is only a small place where it is allowed to swim so forget about doing snorkeling or swimming, you will only be able to be in the water in a small area. We stayed at the Mandarin before this hotel and the Park Hyatt is definitely the best for the beach, food, accommodations, and English speaking staff.

Cons: Wifi is very slow if you have to work, forget about this place. The staff is not trained properly, no one will come on the terrace to take your drinks order at the breakfast and you have to tell them to take out our empty plates. The hotel manager passed by us 3 times and did not say hello. It will be hard to train well his staff with this kind of behavior.

Pros: The hotel design is AMAZING! The swimming pool and all the facilities nearby were perfect. The stuff were very helpful, kind and service oriented,

Cons: The hotel is so big - we walked 20 min (or so.) from the lobby to our room (Building 5), The location of the hotel is on a private area so from one side it's feel quiet and special and on the other side each drive outside the hotel took at least 30 min.

Pros: The staff are very attentive and polite.

Cons: I saw a mother and a grandmother helping their child to urinate into the adult pool (in Chinese 把尿） and no one from the hotel stopped them - it’s so disgusting. Who knows how many times this kind of things happens in this hotel. Will never go there again.

Pros: Staffs are professional and friendly

Pros: The resort is stunning, beautifully decorated, landscaped with gorgeous pools (there are 5!) The view of the beach from our bedroom was stunning. As a family we all loved the food and the pools at the hotel an the staff were extremely attentive and friendly. A wonderfully relaxing break for us as a family. We can’t fault our experience and we will be going back!

Pros: Sunny Bay is a great location that is located in a quiet neat area of Sanya. About 1 hr to the airport, and 30 mins to train station. The traffic was not bad on the way back to airport. So it took me little less than 1 hr to get there. The hotel is absolutely gorgeous with beautiful scences and landscapes. The private beach is nice and quiet with very limited hotel guests. Maybe it is because it is super hot in Sanya now.

Cons: Most TV channels are blurred, so I called front desk twice asking for help. The engineer came to tell me all rooms are like this and he cannot get it fixed. The guest room manager called me later at night to offer switching room but I felt it was too much work to move at night.... and if all rooms are the same, its not worth the effort. Our room is on building 7, towarding the giant swimming pool.. it is abosultely a beautiful pool.. but hard to swim as water is quiet dirty... I guess it is difficult to maintain such a giant pool...

Pros: Literally everything

Cons: The room does not have a balcony,no good internet, you will pay more for the taxi. I can not say that is big trouble, just be ready for that.

Pros: Great for family trip. Extremely considerate and friendly for kids.

Cons: Infrastructure is a bit old. Can do better at cleanliness.

Pros: Comfortable, Chinese-style and family-friendly hotel at Yalong Bay Beach. We were happy to enjoy the amenities of VIP status (probably because we had booked a deluxe family suite). For VIP guests, buffets for breakfast and for tea in the afternoon (with a good variety of fruits, Chinese dishes and sweets, coffee/tea/juices) were included and served in a separate dining room. The garden is nicely arranged, providing various pools, water slides, swings, hammocks. Direct access to the beach, it is allowed to swim in the ocean (at least in a designated area watched by a lifeguard). Hotel is located very near (5 min walk) to a market with Asian cuisine restaurants and Western fast food.

Cons: Don't expect the modern-stylish architecture of the Western hotels in the area. Don't expect fluent English by the staff.

Pros: I love Horizon Resort & Spa. This was my second stay here. Last year I was traveling with my two-year old and I absolutely loved it! I loved the location and the fact that everything you need in right there. Traveling alone with a toddler can be very challenging, but at Horizon it wasn't challenging at all. Everything we needed was just minutes (if not seconds) away: pools, playgrounds, the beach, even a small zoo! There's also a Starbucks across the street, a supermarket, McDonald's, KFC, a park for kids - all about five minutes away (on foot). My son and I played at the beach, at the pool or the playground, then had lunch, then he had his afternoon nap and after that we had lots of fun again. No need to travel by bus or taxi - all the fun is minutes away :) I highly recommend this place to people who travel a love or with kids - it's awesome! We are thinking about coming back again next year!

Cons: I really like Horizon Resort & Spa - it truly is an amazing place for travel with kids. One thing I'd like to see is more vegetarian and vegan options on their menu. I'm a vegan and my family members are vegetarian. If we order at a restaurant we have to pay for the meat even if we ask the waiters to make a certain dish without the meat. I think it would be great if there were vegan and vegetarian dishes or price adjustment. Why do I have to pay for meat if I ask to remove it? ;) If they could provide more vegan and vegetarian options we would not have to eat outside, we'd just eat right there at the restaurant.

Pros: perfect place for the beautiful beach

Cons: time to do the check in very long (30 minutes), the quality of bathroom can be improved same breakfast every day no change ! when we arrive at 10:00 (breakfast closed at 10:30) already a lot of choice not available

Pros: There was plenty of food . The setting was lovely and the hotel itself looked beautiful. the swimming pools were lovely.

Cons: Breakfast was very chaotic and noisy. On the reviews it said that they spoke English at the hotel, but we found it very difficult to communicate with anyone. Our room was a bit dated. I probably would not go there again.

Pros: The location is great and interior decoration of the rooms are pretty good.Super friendly staff and overall a pleasant stay.However,there are a few negatives.They run of towels in the swimming pool area and rooms need to be a tad bit cleaner. Another piece of advice would be to stay away from the buffet in La Florat, it tasted horrible and not worth the price.

Pros: The breakfast was so good in more variety

Cons: The person there was so unfriendly, not even guide me how to go to my hotel, and when I was asked her, she just simply replied go straight and take the lift to L5. The facility for gym also poor.

Cons: 1. Were problem with toilet have very bad small. 2. Old water taps during use it drop water, so under floor aways have water. 3. Window was blocked can't use it.

Pros: Pool and room

Cons: Very poor internet Breakfast over crowded

Pros: -Given a free upgrade -Offered free birthday cake -Spacious and authentic design room -Excellent location right in the center of Yalong Bay

Cons: -Bad odor at the room -Breakfast choices mostly Chinese -Communication with staff was so limited

Pros: The hotel is very clean and comfortable, everyone has a good trip here. Tim wang who is the staff of concierge was very nice,and helped us a lot.

Pros: Butler service superb. Spa very good. Hotel accommodation and grounds lovely

Cons: Footwear provided not comfortable

Pros: The family pool.

Cons: The hotel team is nice but absolutely not professional, it took one hour to bring 2 quilts to our room. We made 3 calls for them to clean the room on the first day of stay. The beach is filled with rocks and not suit for the kids, none stayed more than 10 mins at the beach.

Pros: great services. Even the porter Mr Qu Yang offered us help in a site tour, booking of cinema tickets and late check-out, which one would only expect from a butler service. Very impressive!

Pros: This is definitely a 5 star hotel, settled in a beautiful place with very nice beach and environment. The room was excellent too.

Cons: The service / staff could not meet the expectations of a 5 star hotel. We were on the pool - family pool- and suddenly we saw some of the staffs of the hotel (staffs of pool area) taking out there clothes and also swam on the same pool with the guests for more than half an hour. I think they also enjoyed the pool very much

Pros: We had an amazing stay at this hotel. The location is great, the staff is very friendly and helpful, and it has just the right amount of luxury (not too stiff). We felt like home

Cons: The sun mattresses on the sun beds was dirty, and should have been cleaned or changed long time ago. The pools was also not cleaned often enough and was always full of leaves, insects and sand.

Pros: Design

Cons: Service

Pros: The personal butler service was amazing. 李洛京 from concierge and 王迪 our assigned butler have been tremendously helpful.

Cons: None to mention

Pros: We liked everything till the small detail of the hotel.The beach is awesome, the hotel worth not 5 stars ,but all 10. The personnel is super kind and helpful. The food is tasty. We are so happy to get to this hotel in Sanya and our first experience there gave a boost to arrive again and choose only Ocean Sonic Resort. Thank you for a great relaxing time.

Pros: The bathtub on the balcony. High floor and got a good view. Big swimming pool with decent amount of chairs. Excellent choice of food at breakfast, many coffee machines around and lots of seats.

Cons: The reception needs better organization. There was no “queue”. When we arrived, there was 2 receptionists, one on the left and one on the right, both helping guests, and no receptionists in the two middle spots. I didn’t know where to stand! Sorry to say, but “Chinese” guests don’t queue, so they just barged in to the receptionists.

Pros: One thing....the hotel's front desk keeps my luggage for a few hours after I checked out the hotel. That's only thing what this hotel gives to me.

Cons: It's worst ever. I traveled many places and stayed at many hotels, but here is 4.5 garde hotel...wow..Unbelievable...

Pros: The resort was great in every aspect. All of the staff were friendly, great location, lovely well kept pool with great facilities such as gym etc.

Cons: The only drawback was the lack of food options on site, which was limited to one fairly expensive restaurant only open after 5:30.

Pros: Staff are wonderful and try their best, even if not many have English they use translators on handy to try their best

Cons: Missing the trimmings. I. E. Cocktails don't have fruit etc just the raw mix

Pros: Very good hotel, we had a lovely stay. Nicely located, right by the empty, calm beach. Perfect place to rest. Rooms are spacious, comfortable and elegant, albeit a bit rundown. The Deluxe room had a great view. We loved the bathtub on the balcony - it should be a thing everywhere. Pools are great, reception area very welcoming and pretty. Breakfast has a ton of options - Chinese and western style. Everything is fresh and tasty. Staff is helpful and perfectly nice, although nobody speaks English, so it's not easy to communicate.

Cons: Staff doesn't speak English. Not much "going on" around (stores, stalls, restaurants). Far from downtown. Rooms need better maintenance. No AC in common areas (most of them are open, so understandable, but still, it's inconvenient with over 30C outside).

Pros: Good location, nice staff and amazing service! When you ask for a favour, they wouldn’t say no even they know they can’t do it, they would still try to sort it out for you.

Cons: The bath in the balcony, water wasn’t clean enough!

Pros: It was our second time here and we enjoyed it a lot. The hotel is very clean and it wasn’t crowded at all. The beach is really close to the hotel and we always found a place under the reserved umbrellas for the hotel guests. The breakfast has a lot of options.

Cons: We got a lot of insect bites next to the pool, but I guess it’s something the property can’t avoid.

Pros: We stayed at Ocean Sonic Resort in September, which is the low season. It was very peaceful, although there was still quite a lot of quests. We never saw any place crowded. There are two swimming pools, the breakfast canteen is huge, and there are lots of convenient spots so rest. Also, the hotel has its own private space at the beach, and a person was making sure there's enough space for the quests. The resort is located close to the airport (but you can rarely hear the planes), and further from the city which makes it a relaxing and peaceful spot. It's great for families with children. The beach is right across the street, but there's also an underpassage. As for the hotel, our apartment was fantastic! It was spacious, with two bedrooms, two bathrooms, two balconies, kitchen and a living room. The kitchen was useless, though. The apartment was spotless, although you could see the hotel is not the newest. We got the sea view, and there was not one thing we could complain about. We loved it and had a hard time leaving the apartment! As for breakfast, the canteen was very spacious, with lots of tables inside and outside. They offer both Chinese and Western food options, and there was a lot of things to try. Obviously, there were much more Chinese options, but we were okay with that as we wanted to try the local cuisine. I've stayed in other hotels in China with breakfast buffets, but this one was so far the best. The staff was friendly and helpful! They assisted while getting around the resort, with additional requests. We also received a breakfast package as on the last day we left too early to get breakfast.

Cons: - Main issue: our apartment had a kitchen, but it was useless. No kitchen utensils. We hoped at least for a microwave and a few plates. - It's quite far from Sanya, so it's not convenient for people who want to feel the bustling city life. It was perfect for us. - To protect the environment, the hotel provided baskets for used towels and said they would only replace the towels places in the basket. Sheets we supposed to be replaced only when asked. They replaced all our towels and robes every day; also our sheets were changed after 2 days. I feel it was unnecessary. Although I assume some guests may have complained. - No regular convenient stores around; only one Chinese-style supermarket, quite a few fruits stores.

Pros: Although it boasts of a great garden setting, it lacks an intimate feeling and one gets the feeling of the large spans of land is too dispersed. Size alone is not necessarily an expression of magnificence.

Cons: Lack warmth of the place, visitors get the feeling of being very deserted even though one is supposed to enjoy the natural environment around the property.

Pros: We really liked this place. Very peaceful and so beautiful surroundings! The rooms were amazing, the pools were amazing, the staff was super friendly. I don’t think the pictures live up to the real deal!

Cons: If I should put a finger on anything it would be the breakfast. It’s a really big breakfast, but almost only Chinese dishes. I’ve would have expected a bit more western breakfast, but it was interesting to try their type of breakfast. At the pools their is a lot of bars, but non of them were with service - that would have been so nice if they were!

Pros: It's very nice hotel with a beautiful swimming pool. We can also use Gym club next to the hotel.

Cons: It's little bit far from city centre.

Pros: Convenient location to the marina

Cons: Limited food options Beds were very hard

Pros: Location nice.. Next to marina, buffet breakfast and dinner was good, big selection, big rooms

Cons: Most staff speaks not English, rooms need overhaul,

Pros: Nothing

Cons: Very shabby and really overpriced. Not the luxury as advertised.

Pros: Both!! Breakfast buffet was amazing!!

Cons: All was lovely

Pros: Beautiful large room. Huge bathroom.

Pros: It was so calm and comfortable.

Pros: Facilities are ok, and there’s plenty of vegetation

Cons: Rooms are so tacky and old, old TV, bathroom is not nice, nothing good about the rooms ! The staff speaks no English at all and are really bad are providing good service ! The breakfast buffet is not the best. Also, even thought there is a private beach, they keep it quite dirty. Service is so Chinese oriented! I will never stay at this hotel ever again, this is not a 5 star hotel at all !

Pros: Very friendly, helpful and service minded staff! They did more than expected without speaking english. Quiet and calm hotel Excellent eastern breakfast. I think i gained 3 kg during our 11 days stay :) Excellent food in the restaurant. (did not try the western menu) Large and nice rooms Nice, quiet and beautiful surroundings Just some 100 meters to plenty of fantastic eastern restaurants (and a KFC not that excellent ...) Clean beach

Cons: No one speaks English. Should be nice if there were at least one English spoken person during normal working hours. One of the cleaners spoked excellent English, why don´t make her work in the reception area? Translation apps works ok but some times you need to discuss. Hard to get a taxi from the hotel. Sometimes we had to wait up to 45 min. (We learned much later that it is better to walk 50 m up the road and grab a taxi) If you want to jump in to the water the hotel beach is not the best. It´s very shallow

Pros: The beach it is like heaven

Cons: Hhe food

Pros: Staff went beyond their duties to ensure I had a comfortable stay. Unfortunately before arriving to the hotel, I felt quite unwell with food poisoning requiring hospitalisation. The manager Jordan Deng, accompanied me and my wife in the ambulance to the hotel. He also checked up on us several times and ensure that we were well looked after after we were discharged. Due to the language barrier and my current state, he helped my wife from any stress by taking control of the situation which he handled very well. The hotel is very lucky to have manager Jordan Deng in their team. This is the best service I've ever received in my many years of travel. The hotel was beautiful and clean as well, matching the perfect service they provided. We will definitely book here again solely due to the kindness of Jordan deng and his staff

Pros: Everything was great and really luxurious :)

Cons: Breakfast is served until 10:30 but around 10 the waiters start telling the guests that they should hurry because it’s going to be over soon - it’s funny and irritating at the same time.

Pros: Location is good, direct access to the beach.

Cons: Check-in staff assigned us a bad room because the room was booked with booking.com. Room rate was cheaper via Chinese website. Room was not cleaned and have strange smell. Staff changed my room unwillingly after we waited for more than 1 hour, no apology made. Breakfast was bad. Never stay in this hotel again.

Pros: The pool is nice. The staff are friendly and helpful. Maybe the room could be better - it did not really impress me. In general a good experience. The breakfast upgrade is pretty awesome.

Cons: The room could be better. The view and the facility did not really impressed me, given the price. Nothing else really. Maybe some facilities for swimming provided would be cool!

Pros: Very good bar and is a perfect chinese restaurant, it is really good restoran. Also, the hotel has another restaurant for breakfast, for guests of villas, suites and gourmets. I recommend to foreign tourists do not take a room with breakfast included, but go to there. Our room was clear and no any other pretension. The hotel has a Russian-speaking employee. Good animation for children, the whole hotel is designed for children.

Cons: Very dificult yo find some staff who can speake in English. and really can understand what you tell them. Сhaise lounges on the beach: they are not enough! We could not find free if we didn’t come in the morning. They are all dirty, the towels are all very worn and have a dirty look. Sunshade on the beach are all rotten and dirty. The pool BBQ bar is not successful, they are trying to do a show there, but it does not look very harmonious. Noisy and aggressive music spoils the appetite. Before living in this hotel, we lived in a different place, so we can compare with and the BBQ of this hotel is worse, but also a little cheaper. The hotel itself is very noisy due to the concept of a children's hotel, there are crowds of people and everything with children. At the front desk is always in line, for breakfast is the line 30 min. waiting.

Pros: The room was clean and comfortable

Cons: Poorly managed. People smoking everywhere. Littered. Untidy. Over-crowded. Extremely unpleasant. Not 5 stars.

Pros: Unlike most family suits, MGM suits has two separate double beds in two connected rooms which comes very handy

Cons: The pool is a bit crowded

Pros: The breakfast buffet was excellent, but I recommend getting up early and eating around 7:00 to avoid the rush. Still, tons of options to choose from and the food quality is very good. The room was bigger and better than we expected based on the photos from the website. It was huge! Also, the amenities in the bathrooms were fantastic. The shaving kit even had a tiny can of actual shaving cream unlike every other hotel shaving kit I've ever seen. There was so much to do besides the beach, but our all time favorite was the surfing simulator. The guys who ran it were super friendly and we spent two full days buying the day pass and learning to surf. The private beach was so clean! I usually walk in the mornings to pick up trash on the shore, and our little slice of beach was very clean...hardly any plastic waste or cigarette butts or empty bottles. They do a really good job of keeping it neat.

Cons: My only complaint about Hainan is that food is very expensive almost everywhere and we often end up eating a lot of fast food or instant noodles in order to save money. The buffets are all very nice, but even the cheap ones are nearly 350 RMB per person and we just don't eat enough to make it worth the price. This goes for all the hotels in the area, not the MGM, but it was a little annoying that if you ordered carry out you had to eat it in a small room near the lobby and couldn't bring food up to your hotel room. Other hotels in the area have let us bring in food. It's not a deal breaker, and I get that they want to support their restaurants, but that is the one thing my family didn't like. Everything else was amazing.

Cons: The first Night Air-Conditioning is not working ,it keeps 28'C, and i call the front desk, After checking they said they cant fix the problem, And they will help us to change another room, BUT i need to wait until the next day, that mean i need to sleep in this hot and wet room for a whole night . the second day, they really change the room for me ,also upgrade a better view's room, But another problem came, its a rainny day we intend to stay and watch movie in room. the problem is ......the TV not working ,the staff came and try to fix ,and he cannot made it, that waste one more day. My booking is 11/10 to 15/10, this experience made me leave early,i leave at 14/10 buy a new ticket for my flight and cancel all my activity next day,

Pros: Breathtaking view from the room. Good breakfast and restaurants are of high quality in general. The pool is very clean too.

Cons: No postcard-sending out service.

Pros: The environment , pool and buffet

Cons: Water ponding in the toilet , room average