Sanya hotels

Pros: close to city and airport

Cons: hotel has come into age

Pros: About the property the location and the scenary was the best thing ..!!

Cons: Even being the big resort and hotel with facilities..!! The staff was the not soo good especially the front desk..!! Lack of communication skills..!!

Pros: Very efficient staff. Aquarium was fun! Hotel is on the beach. Reasonable food price setting. Many activities.

Cons: Beach is not for swimming but only for sunbathing. Difficult to communicate in English at outlets.

Pros: Space and style of the room, staff and service

Cons: Dinner choices and price level far too high for what we get in return

Pros: Views

Cons: Nothing

Pros: Breakfast buffet is quite good, delicious. The beach is perfect. Can take perfect photos. The garden is very good with green green grass of home.. The big fising tank is excellent and interesting to people. Room's balcony is nice.. Near taxfree shop..

Cons: but washroom is a bit small... The lunch and dinner buffet is a bit expensive.

Pros: The staffs are really friendly and helpful. Most of the rooms face the sea, and there are lots of facilities onsite including a gym

Cons: The pool bars aren’t open and most of the time it is very quite. It is more family kids friendly. The location is very far from everything else, but most restaurants can come and pick you up from the hotel so it’s not a huge issue

Pros: calm and peaceful, best place to relax, luxury design, nice employees

Cons: less options for dinning(two or three days are OK)

Pros: The hotel is artistic designed with lots of artworks, that are good-looking. We celebrated one year anniversary, and we were provided with a complimentary cake, Mianda He exceeded our expectations, and checked-in us nicely, she did rooming for us too. Service of other staff is also good. The rooms are brand new and cosy. The view is amazing.

Cons: The carpet on the way to 5th block is just disgusting with some stains that you cant call art. There is a need to change it badly. The breakfast is just so so, with a slow service. Restricted area for swimming. Also the location is far from everywhere. But overall okay.

Pros: Nice place, inside nature, very peaceful Great hotel decoration Good breakfast and restaurant Room are clean & spacious Staff welcoming & helpful

Cons: The water temperature in our room was not so hot The bathroom has a smell of the pipe Direction sign inside the hotel is not well understanding also not easy to access in some area with baby stroller (terrasse area)

Pros: The hotel is really gorgeous, a true piece of Art! The pool is amazing. The food is great. The room is beautiful and all the beauty products are amazing (The Labo!!) The beach is beautiful (it is however only possible to walk on half the beach, the rest belongs to a military complex and there is a guard forbidding people to walk in). There is only a small place where it is allowed to swim so forget about doing snorkeling or swimming, you will only be able to be in the water in a small area. We stayed at the Mandarin before this hotel and the Park Hyatt is definitely the best for the beach, food, accommodations, and English speaking staff.

Cons: Wifi is very slow if you have to work, forget about this place. The staff is not trained properly, no one will come on the terrace to take your drinks order at the breakfast and you have to tell them to take out our empty plates. The hotel manager passed by us 3 times and did not say hello. It will be hard to train well his staff with this kind of behavior.

Pros: The hotel design is AMAZING! The swimming pool and all the facilities nearby were perfect. The stuff were very helpful, kind and service oriented,

Cons: The hotel is so big - we walked 20 min (or so.) from the lobby to our room (Building 5), The location of the hotel is on a private area so from one side it's feel quiet and special and on the other side each drive outside the hotel took at least 30 min.

Pros: Staffs are professional and friendly

Pros: The resort is stunning, beautifully decorated, landscaped with gorgeous pools (there are 5!) The view of the beach from our bedroom was stunning. As a family we all loved the food and the pools at the hotel an the staff were extremely attentive and friendly. A wonderfully relaxing break for us as a family. We can’t fault our experience and we will be going back!

Pros: Sunny Bay is a great location that is located in a quiet neat area of Sanya. About 1 hr to the airport, and 30 mins to train station. The traffic was not bad on the way back to airport. So it took me little less than 1 hr to get there. The hotel is absolutely gorgeous with beautiful scences and landscapes. The private beach is nice and quiet with very limited hotel guests. Maybe it is because it is super hot in Sanya now.

Cons: Most TV channels are blurred, so I called front desk twice asking for help. The engineer came to tell me all rooms are like this and he cannot get it fixed. The guest room manager called me later at night to offer switching room but I felt it was too much work to move at night.... and if all rooms are the same, its not worth the effort. Our room is on building 7, towarding the giant swimming pool.. it is abosultely a beautiful pool.. but hard to swim as water is quiet dirty... I guess it is difficult to maintain such a giant pool...

Pros: Literally everything

Cons: The room does not have a balcony,no good internet, you will pay more for the taxi. I can not say that is big trouble, just be ready for that.

Pros: Exceptional. The staffs are very kind, we have an early check in and late check out, of which is extremely helpful for traveling with two kids.

Cons: Nil

Pros: Great for family trip. Extremely considerate and friendly for kids.

Cons: Infrastructure is a bit old. Can do better at cleanliness.

Pros: Comfortable, Chinese-style and family-friendly hotel at Yalong Bay Beach. We were happy to enjoy the amenities of VIP status (probably because we had booked a deluxe family suite). For VIP guests, buffets for breakfast and for tea in the afternoon (with a good variety of fruits, Chinese dishes and sweets, coffee/tea/juices) were included and served in a separate dining room. The garden is nicely arranged, providing various pools, water slides, swings, hammocks. Direct access to the beach, it is allowed to swim in the ocean (at least in a designated area watched by a lifeguard). Hotel is located very near (5 min walk) to a market with Asian cuisine restaurants and Western fast food.

Cons: Don't expect the modern-stylish architecture of the Western hotels in the area. Don't expect fluent English by the staff.

Pros: I love Horizon Resort & Spa. This was my second stay here. Last year I was traveling with my two-year old and I absolutely loved it! I loved the location and the fact that everything you need in right there. Traveling alone with a toddler can be very challenging, but at Horizon it wasn't challenging at all. Everything we needed was just minutes (if not seconds) away: pools, playgrounds, the beach, even a small zoo! There's also a Starbucks across the street, a supermarket, McDonald's, KFC, a park for kids - all about five minutes away (on foot). My son and I played at the beach, at the pool or the playground, then had lunch, then he had his afternoon nap and after that we had lots of fun again. No need to travel by bus or taxi - all the fun is minutes away :) I highly recommend this place to people who travel a love or with kids - it's awesome! We are thinking about coming back again next year!

Cons: I really like Horizon Resort & Spa - it truly is an amazing place for travel with kids. One thing I'd like to see is more vegetarian and vegan options on their menu. I'm a vegan and my family members are vegetarian. If we order at a restaurant we have to pay for the meat even if we ask the waiters to make a certain dish without the meat. I think it would be great if there were vegan and vegetarian dishes or price adjustment. Why do I have to pay for meat if I ask to remove it? ;) If they could provide more vegan and vegetarian options we would not have to eat outside, we'd just eat right there at the restaurant.

Pros: perfect place for the beautiful beach

Cons: time to do the check in very long (30 minutes), the quality of bathroom can be improved same breakfast every day no change ! when we arrive at 10:00 (breakfast closed at 10:30) already a lot of choice not available

Pros: There was plenty of food . The setting was lovely and the hotel itself looked beautiful. the swimming pools were lovely.

Cons: Breakfast was very chaotic and noisy. On the reviews it said that they spoke English at the hotel, but we found it very difficult to communicate with anyone. Our room was a bit dated. I probably would not go there again.

Pros: The ambiance, everything is clean peaceful. I recommend

Cons: Only the pools at the resort could have been cleaner .

Pros: 1) Location is within walking distance to Yalong Bay beach. Fine sand, lovely waves. There is a shopping area attached for the hotel with 2 supermarkets, some shops and many restaurants. Very suitable for families with children. 2) Hotel has a nice and grand oriental feel and most parts of the hotel especially the room were clean and well-maintained. Bed was comfortable. 3) Hotel provides free buggy service upon request to bring you even nearer to the beach. 4) Hotel staff are polite. 5) Hotel breakfast is good in terms of variety; some menu changes every day. They even have a kids section offering mini burgers and stuff. Food tastes quite good except some exceptions. 6) Hotel accepts foreign credit cards without having to to key in PIN number (many merchants do not accept foreign credit cards or require PIN number to be keyed in), so it was easy to settle the bill. 7) Hotel provides free shuttle service to Dutyfree shopping centre.

Cons: 1) Room service menu is limited to just 2 set menus for individuals and 2 set menus for family. You are not allowed to make any change to it. The food arrived in plastic disposable food containers. Drink was a can of soft drink. Food is not expensive but it doesn’t taste good. You can’t charge room service to final bill (they expect you to pay by Alipay/Wechat/cash). In short, you are better off eating outside the hotel. 2) Top floor is 7th floor. We were on 6th floor but we couldn’t see sea view, which was a pity. Some rooms in the other wing were worse off—they faced the shops with loud music at night. 3) Pillows tend to be too soft. 4) If you need to go downtown or visit most tourist attractions, it is easily 30-40mins drive away. You may need to incur higher transport costs. 5) TV channels were disrupted at times so it was quite frustrating.

Pros: Spacious and comfy, good location

Pros: Fantastic services and polite staffs, great service provided by David and Andy.

Cons: The lobby is not air-conditioned nor fans available, bathroom glass not totally opaque, can add some curtains or blinds etc.

Pros: The location is great, you can really sea the beach from the hotel. But it's 5 minutes walk. The service at the hotel is nice and the staff are friendly and helpful. There is a shuttle bus to the airport for 25 RMB per person. The swimming pool is very nice. Few staff can speak English.

Cons: The check in progress wasong and slow On the beach I could not find towels I had to wait for at least an hour and it happened twice. The beach area is kinda limited because of safety and jet ski and boats. So it would be annoying if you really want to swim freely.

Pros: We spent a nice 5 day holiday at Huayu. The pool, breakfast and the Playround were very awsome. Especially Chen Xiaoyu from the childrens playground took really good care of your 2 kids. Thanks for that!

Pros: Very nicy chinese style building.

Cons: Staff usually dont speak english

Pros: Pool and room

Cons: Very poor internet Breakfast over crowded

Pros: -Given a free upgrade -Offered free birthday cake -Spacious and authentic design room -Excellent location right in the center of Yalong Bay

Cons: -Bad odor at the room -Breakfast choices mostly Chinese -Communication with staff was so limited

Pros: The staff are very friendly.

Cons: The beach is not good . We are Very disappointed . The duvet is too thick to feel comfortable. It is hot even if the air conditioner is set Very low temperature .

Pros: Friendly staff. Great food. Nice pool for kids.

Cons: TV picture quality is not clear. Breakfast at fresh 8 have to queue.

Pros: The team at the hotel were outstanding. We were in the executive club and the team were amazing. It’s hard to isolate individuals but a big call out to Mark, Yausap, Sally and Angus.

Cons: The property is in need of a refresh. Despite a room move we still struggled to get our room cool enough to sleep at night.

Pros: First of all I want to thank Ella from front desk for giving us an upgrade and Anjali for her kind assistance. The hotel was super with its pools, location and facilities were great and comfortable. Room was really big and perfectly designed, Sand restaurant has great atmosphere with nice singers, breakfast was superb with bunch of choices.

Pros: Beautiful place, very beautiful view from the window. Calm and quiet. Very good BBQ on the beach, is delicious Italian restoran and good bar.

Cons: Seafood restaurant on the beach. The cannot play billiards in the evening at the bar, as there is no light above the table. It is standing in the dark. This is stupid ! In the evening include imitating sounds toads and frogs - very loud. There are no sunbeds on the beach, they are far from the ocean - this does not give a complete feeling of a beach holiday on the ocean.

Pros: Kind staff and comfortable conditions.

Cons: Nothing

Pros: The beach has the cleanest sand you can find in Sanya.

Cons: We went on an odd time when the typhoon was out.Hence couldnt loiter around

Pros: Overall the stay at Ritz-Carlton Sanya, Yalong Bay was great as the room was really comfortable and the variety for breakfast buffet was exceptionally good! Would like to give compliments to the Front Desk Receptionists, Sam & Michael for their efficient and great service! Thankful for the wonderful stay :)

Pros: There is no way I could stay at Ritz-Carlton Premier Ocean View Room at this price in the world. The oriental style architecture is beautiful! The room is spacious, bathroom and bathtub are clean, all the personnel are kind, a wide selection of breakfast, beautiful gardens and swimming pools, and the beach is right in front of the hotel.

Cons: 1. I did have the ocean view from the room, but it was a little less than I expected. (pic attached) 2. There was nobody, literally nobody except a front desk manager speaks English! (I am not from an English spoken country) I guess Chineses are major customers there and the hotel does not need to recruit foreign customers. Translation app is must. 3. All the restaurants were pricey even though the foods were superb. 4. The time I stayed was August, but the restaurants and cafes did not provides ice water since Chinese people drink hot tea even in summer time. So I tipped waiting staff and housekeepers 5-10 Yuans (around $1-2), to get a ice bucket.

Pros: Location is excellent, breakfast buffet is one of the best we have ever had. Staff were super friendly and very helpful. The front desk manager was extremely helpful from the moment we arrived until our departure. Also our housekeeper, Jenny, was the most delightful person, friendly and hardworking. We treated ourselves to a couples massage which was also excellent! We enjoyed every moment and can’t recommend the resort enough! We definitely will come back again!

Cons: The only fault we can say is that we would have liked to try the various restaurants’ dinner menus but we felt the food was slightly overpriced.

Pros: The hotel is very clean and comfortable, everyone has a good trip here. Tim wang who is the staff of concierge was very nice,and helped us a lot.

Pros: Butler service superb. Spa very good. Hotel accommodation and grounds lovely

Cons: Footwear provided not comfortable

Pros: The family pool.

Cons: The hotel team is nice but absolutely not professional, it took one hour to bring 2 quilts to our room. We made 3 calls for them to clean the room on the first day of stay. The beach is filled with rocks and not suit for the kids, none stayed more than 10 mins at the beach.

Pros: Perfect butler service. St.Regis always exceed my expectations. Every staff here was considerable and polite. Moreover, the private beach is another an attractive place.

Cons: None

Pros: Nice and quite place, beautiful territory

Cons: Bad staff, checking-out was awful, I spent about an hour to settle my accounts. The same was when I wanted to book one more night of stay, they do not know their work at all. Service does not correspond the level of St. Regis

Pros: The breakfast was very good (although more oriental style, do not have ham and cheese, for example). The staff is also very good, always willing to help. The room was very comfortable.

Cons: Food is very expensive at the hotel restaurants, the beach was not so good (water with many plants), and the hotel pools do not have many options for kids (7-10 years) to play. I sent a message before arrival to request transfer from airport to hotel, did not receive any answer. Upon checking, hotel said breakfast was not included, although in the booking confirmation clearly stated breakfast was included. After showing the booking confirmation, the hotel agreed not to charge for breakfast.

Pros: This is definitely a 5 star hotel, settled in a beautiful place with very nice beach and environment. The room was excellent too.

Cons: The service / staff could not meet the expectations of a 5 star hotel. We were on the pool - family pool- and suddenly we saw some of the staffs of the hotel (staffs of pool area) taking out there clothes and also swam on the same pool with the guests for more than half an hour. I think they also enjoyed the pool very much

Pros: We had an amazing stay at this hotel. The location is great, the staff is very friendly and helpful, and it has just the right amount of luxury (not too stiff). We felt like home

Cons: The sun mattresses on the sun beds was dirty, and should have been cleaned or changed long time ago. The pools was also not cleaned often enough and was always full of leaves, insects and sand.

Pros: Design

Cons: Service

Pros: The personal butler service was amazing. 李洛京 from concierge and 王迪 our assigned butler have been tremendously helpful.

Cons: None to mention

Pros: Although it boasts of a great garden setting, it lacks an intimate feeling and one gets the feeling of the large spans of land is too dispersed. Size alone is not necessarily an expression of magnificence.

Cons: Lack warmth of the place, visitors get the feeling of being very deserted even though one is supposed to enjoy the natural environment around the property.

Pros: The view is nice from the room.

Cons: Foods are very poor and less choices. Location far from the town.

Pros: Nice view of the water, but could not walk along the breakwater for closer view.

Cons: No beach access

Pros: the scenery is lovely !

Cons: the location a little out of the way

Pros: It's very nice hotel with a beautiful swimming pool. We can also use Gym club next to the hotel.

Cons: It's little bit far from city centre.

Pros: Location nice.. Next to marina, buffet breakfast and dinner was good, big selection, big rooms

Cons: Most staff speaks not English, rooms need overhaul,

Pros: Nothing

Cons: Very shabby and really overpriced. Not the luxury as advertised.

Pros: Both!! Breakfast buffet was amazing!!

Cons: All was lovely

Pros: Beautiful large room. Huge bathroom.

Pros: Room was good

Cons: For such a good quality hotel there was absolutely NO English spoken. Not a single staff member you could speak to that understood I understand it’s a mainly Chinese resort but it’s not good that an English speaker cannot be understood No effort made for instance to put English names on the breakfast menu There were quite a lot of English speakers as the hotel was being used for the Clipper Round The World Yacht Race Should have been better planned

Pros: Conveniently located. Pool & restaurants were nice.

Cons: Bathroom smelled of sewage. Checkin was difficult due to language barriers. Very little English spoken or understood.

Pros: It was so calm and comfortable.

Pros: Facilities are ok, and there’s plenty of vegetation

Cons: Rooms are so tacky and old, old TV, bathroom is not nice, nothing good about the rooms ! The staff speaks no English at all and are really bad are providing good service ! The breakfast buffet is not the best. Also, even thought there is a private beach, they keep it quite dirty. Service is so Chinese oriented! I will never stay at this hotel ever again, this is not a 5 star hotel at all !

Pros: Friendly staff, nice quiet location

Cons: breakfast wasn't great and closed too early! the room is a little old, pool was dirty with leaves.

Pros: Very friendly, helpful and service minded staff! They did more than expected without speaking english. Quiet and calm hotel Excellent eastern breakfast. I think i gained 3 kg during our 11 days stay :) Excellent food in the restaurant. (did not try the western menu) Large and nice rooms Nice, quiet and beautiful surroundings Just some 100 meters to plenty of fantastic eastern restaurants (and a KFC not that excellent ...) Clean beach

Cons: No one speaks English. Should be nice if there were at least one English spoken person during normal working hours. One of the cleaners spoked excellent English, why don´t make her work in the reception area? Translation apps works ok but some times you need to discuss. Hard to get a taxi from the hotel. Sometimes we had to wait up to 45 min. (We learned much later that it is better to walk 50 m up the road and grab a taxi) If you want to jump in to the water the hotel beach is not the best. It´s very shallow

Pros: The beach it is like heaven

Cons: Hhe food

Pros: Staff went beyond their duties to ensure I had a comfortable stay. Unfortunately before arriving to the hotel, I felt quite unwell with food poisoning requiring hospitalisation. The manager Jordan Deng, accompanied me and my wife in the ambulance to the hotel. He also checked up on us several times and ensure that we were well looked after after we were discharged. Due to the language barrier and my current state, he helped my wife from any stress by taking control of the situation which he handled very well. The hotel is very lucky to have manager Jordan Deng in their team. This is the best service I've ever received in my many years of travel. The hotel was beautiful and clean as well, matching the perfect service they provided. We will definitely book here again solely due to the kindness of Jordan deng and his staff

Pros: Everything was great and really luxurious :)

Cons: Breakfast is served until 10:30 but around 10 the waiters start telling the guests that they should hurry because it’s going to be over soon - it’s funny and irritating at the same time.

Pros: Comfortable rooms and lovely choice of pools. The beach is also good. Breakfast has good choice of different foods.

Cons: Staff were very courteous but a bit slack in the last couple of days of our stay - our beds were not turned down and dirty plates and cups not replaced.

Cons: The pillows is a little bit hard.

Cons: Housekeeping wake up every morning when sign don't disturb

Pros: Great beach and helpful staff!

Pros: Spacious room, great pool

Cons: Having the ability to compare with another hotel we stayed in last year, it appears that this hotel was less functioning than what we expected. Breakfast is good but plates and glasses were often missing, sometimes certain food went out and it took forever to refill it (if at all), one morning there was a queue to get into the dining room which we thought is unacceptable. Dinner bbq in the beach was poor, almost not meat (mostly fish and seafood) and also here when we entered almost nothing was left and renew of supply was very slow. Other dining options in the hotel were poor compared to other hotels. Staff did not speak good English. Spa is very expensive and free facilities such as jacuzzi and sauna do not function unless you ask in advance which is quite strange in a 5 stars hotel. Finally, we mentioned we are celebrating our 1 year anniversary there when we booked but there was zero acknowledgement for that in our stay.

Pros: Our vacation at the Hilton hotel was excellent! The outdoor area is like a paradise and the beach has clear water and white sand. Room was spacious and clean. Bed was really comfortable!

Cons: We have nothing to complain!

Pros: 1. Fantastic beach 2. Clean and big rooms 3. Clean and good pools 4. Good breakfast 5 etc I really don't understand why the guest reviews were so low, I was really concerned about the hotel before going, but fortunately everything was much better than I expected ( for that value). We are in Haitang bay now, the hotels here are bigger and more sophisticated but if you want a hotel with a beach access (which is awesome)you must choose Hilton Yalong bay. Definitely! P.s if you can upgrade your room to 8th building, full ocean view, the sound of ocean every morning and night will make you fall in love with this place

Cons: Nothing

Pros: We loved everything at Hilton. Perfect check in and check out (at check out they gave us a late check out for free), the room was big and comfortable, breakfast was really good and with great variety. Staff always happy to help. Amazing pools, particularly the one with the sand. The different restaurant had great food. And cherry on the cake, it was my birthday during our holiday and I found a cake with candle in my room and fresh fruit. That was a really nice thought. The playground is really nice and the ladies who take care of the kids very sweet. Last but not the least, the access to the beach is very easy to get. I really recommend the hotel.

Pros: The gardens and pool area are beautiful. Very relaxing.

Cons: - LaLa bar couldn’t always serve cocktails, depended on skill of the staff on duty. - Circular bath looked nice but was very uncomfortable to sit in, and required a great amount of water. - Building 1 on our floor and others seemed to have fire curtains poorly maintained. We’re partially hanging from ceiling. - Bar D’Or was strangely located with a poor view, and was unattractive because of inappropriate music and atmosphere, and was in a busy walkway for guests. - Flashing coloured lights were tacky, and could have been more tasteful.

Pros: Beach is right in front of hotel. Breakfast is extensive and delicious. Pool is nice and staff are great!

Cons: No convenience store nearby. Nearest is apparently 10 mins drive.

Pros: Beautiful property and great facilities. Pools were nice. I liked the underground tunnel to the beach. Great location to the beach. Music at night really set a relaxing mood. Staff was very helpful and did their best to help me and answer my questions. The room was nice and clean. I enjoyed listening to the music at night from my balcony.

Cons: The fifth floor shouldn’t be considered ocean view. Barely saw the ocean through the tops of the trees. That was disappointing. You really need to have front desk staff that speak English on staff at all times. I was so confused with my bill when I arrived and no one could explain why I was getting charged so much. I didn’t know that I wasn’t charged for the room already and that there was a 4,000 yuan deposit. That’s a lot of money I wasn’t aware that I was going to be charged. Booking.com or the hotel should tell people things like that and let us know exactly what has been charged to our credit cards already and what will be charged at the hotel, including the deposit.

Pros: Breakfast is good. The best is barbecue restaurant.

Cons: Swimming pools are little bot small, but it it acceptable.

Pros: amazing breakfast, amazing sea views, lovely tennis court and fantastic beach , lovely staff, and the spa was fantastic Xie xie to leila and York in restaurant , fantastic service

Cons: Breakfast could have been more organised, even when not busy , no food out , no juices , need to be more organised

Pros: Good location near beach and coconut walk. Several swimming pools with more than enough sun beds there and on beach. Leila and Cindy were friendly and helpful in the breakfast room. Senior staff were responsive to complaints (see comments below)

Cons: Executive club service was limited (e.g. no breakfast, only opened at 12 noon, no newspapers, only one basic hot food option in evening, staff did not speak good English). But upgraded to suite room and given one free buffet dinner after complaining to senior management about relatively poor service compared to other similar Chinese hotels. But more junior staff just made excuses and tried to brush off complaints. Overall we would not choose this hotel again despite some plus points as there are better options in Sanya.

Pros: Pullman resort had great service, fantastic facilities especially for children. Check in and don't leave until you check out.

Cons: The hotel advertises luxury boat cruises in the lobby and actively book them for you. The cruise is a scam. Dirty boat, rough cigarette smoking crew, boat does not leave sight of the marina. All cruise boats tie up together in dirty water and then locals try to sell you jet ski, banana boat and other rides. No towels, cold water and the food is terrible. The cruise is nothing like the brochures or advertising.

Pros: It not just met but exceeded my wildest expectations. Just amazing

Pros: The staff was friendly and willing to help us when we had some inquires or asked some help. The location is so good because it takes about 15 minutes from the airport and it is easily accessible to the downtown. Plus, it is linked to the front beach through the underground tunnel. The breakfast was good enough to enjoy it for 3 days. The hotel tries to give children fun experience such as a bubble show at the swimming pool and a big doll walking around the breakfast restaurant.

Cons: I was really disappointed at smoking guests at a restaurant and around the swimmming pools. I saw even ashtrays put on the tables next to the swimming pools. I cannot believe this hotel is 5-star. It is a hell to a pregnant woman and family members with infants or children. Ironically, most of the guests accompany children. I guess the hotel should strenthen up regulations regards to smoking. I couldn't have pleasant experience at all as a pregnant woman. On top of that, most of the staff couldn't speak in English. It was hard to communicate. The swimming pools were not as good as I expected.

Pros: I stayed in a 2-bedroom apartment. It had fantastic view of the ocean and super access to beach. Super breakfast spread, very friendly staff. Couldn't expect anything more and definitely value for money.

Pros: My wife and I went to Sanya for our honeymoon. Loved it. Pullman is awesome. Fantastic swimming pools, the breakfast is awesome, the dinner buffet was awesome and the rooms are great. Loved the whole place. The staff is very attentive and sweet. We really enjoyed our time in Sanya. The beaches are gorgeous. We went to Yalong bay, and some other awesome places. The local fruit and other food is insanely good! Do your homework on good restaurants and don't get ripped off. A great time can be had in Sanya, lovely place.

Cons: All of the Pullman food was quite exquisite, except on one night when we went to their Cantonese place. It was OK but very overpriced for the quality. WAY better stuff can be found off the beaten path. Do some hunting and find some of the truly spectacular places that are around. Also I suggest hitting up some of the cool history tours that are there.

Pros: it is a very nice property, very well designed. open spaces with natural wind. really pleasant. the swimmingpools, especially the one with the sand for children. the beach is super nice. overall the staff was friendly but if you don t speak chinese i guess would be rather complicated. twenty min ride from airport, not far from downtown.

Cons: the following were okish, can live with that but could be definitely improved!!! 1. play area for children is poor. just because they have colorful mats and chairs doesn t make it a children area. staff is not very engaging with children, seems more like they don t want to interact. payment scheme for children areas (not all) is silly, eventhough not very expensive (starting from rmb 30). it makes no sense in low season. the jungle jim with the water slides is crammed in a corner of the property, not very nice. 2. the rooms are spotless clean everyday but they need in depth cleaning every once in a while!! that is, mopping the floor is ok but sometimes they need to go and scratch them!! 3. air con worked great but usually at the very beginning it smells a little mouldy (sigh). probably needs cleaning. 4. where is the concierge?! the person helping with directions etc. not very helpful in terms of what to do in sanya. 5. this is the real NOT OK part: the restaurants, that are usually always empty, do not offer any serious vegetarian or vegan food. most food are deep fried or just look out of the freezer, not fresh. overpriced. this is the part that made the staying quite unplesant.

Pros: Hotel was clean, service was excellent, environment wasn’t rowdy. There were activities for kids that distracted them from making too much noise otherwise. Club Millesime was worth paying for. The lounge and food were of top quality. Overall a good resort to relax from the hectic pace of city life. Beds were clean and comfortable. I’m happy they provided me extra pillows during my stay.

Cons: Location is far from town, though that’s the major reason why the streets outside the hotel were calm. Security deposit of 8000 yuan is by far the most expensive I’ve encountered. You’ll get the amount back anyway as long as you keep the room in good condition, which is probably the exact reason the management enforced such a high amount.

Pros: We came the second time and had again a very nice and relaxing stay. Great selection of food at the breakfast buffet, kids club, two wonderful swimming pools with available deckchairs, lovely beach (cleaned every day). A special thank you to Marie Berthe and Adam Schlipf for attention to details and for taking care of us from the first to the last day of our stay.

Pros: The room is clean, tidy and quiet. The neighbourhood is nice. The design of the bedroom is not bad.

Cons: We have booked a double-bed bedroom with sea view for our honeymoon but the hotel gave us a twin book room. In the end, the hotel staff arranged a double-bed bedroom for us but it is located on the first floor of the hotel meaning the sea view is not. It is very disappointing. The lady said they would arrange another room for us the next day but their follow-up was disorganised to an extend we couldn’t move to another room. It affected our itinerary. Management is not good in the hotel. Staff can be more helpful. The breakfast is below expectation. Food is ordinary with not many choices. It was extremely crowded and the staff couldn’t manage the queue effectively. It shows another management problem. Hope it can be improved.

Pros: We really enjoyed our stay in this hotel, everything was clean and the staff very nice.

Pros: Location: 40 min from Sanya airport at Haitang Bay. Welcome/check-in: extremely friendly and service oriented staff with good command of English. Rooms: nice, spacious and clean, great bathroom and balcony with sofa and amazing view of Haitang Bay and the beautiful garden. Restaurants: Cuisine and Thai restaurant served delicious and fresh food. Bar: the bar area was cozy and Spa: great treatments in a wonderful and relaxing atmosphere. Gym: great equipment, extremely clean and inviting with view of the garden. Pools: two large pools with plenty of sunbeds. The water was nearly too warm to do serious swimming, though. Garden: it felt like walking through paradise with lush green plants, flowers and coconut trees as well as the beguiling scent of Frangipani trees. Beach: average, but with pretty soft sand, therefore, walking was quite exhausting. Swimming is not allowed due to drifts. To sum up: amazing hotel with excellent service and some of the kindest staff I ever met. Special thanks to Adam (F&B), Amy (Bar), Coco (Thai), Marie and Sophie (Reception) and Rony (Cuisine).

Cons: -

Pros: THE best Hotel I stayed at in China, all of the staff went out of their way to make us a perfect and memorable stay. Almost all staff spoke English and were super helpful in any situation. The property is very clean and and the outdoors is amazingly beautiful. I would recommend this hotel to all my friends visiting Sanya.

Cons: Nothing!

Cons: While having a nap with our baby at 11am, we’ve been woke up by someone who rang our room bell, knocked, open the door and closed it right away. Our room was tidy up every day (which is a good point), but vacuum cleaner has been passed the whole week and we could find the dust and other little waste in front of our room door.

Pros: Value, cleanliness, service, facilties

Cons: Western food selection. No poolside service for food or drinks

Pros: Wouldn't say 'like' but the pool and breakfast were okay. Garden was well manicured as well but didn't seem natural. Staffs were nice and met a few great interns from Nepal working there. A fresh cake with fruit platter for our anniversary was a nice gesture. Thank you.

Cons: There was virtually no acoustic insulation at the doors - and it was worse as our room was right across the lift lobby with hard stone floor. We took a family room (connected) and even with two doors closed between the rooms, everything could be heard at the other room. The hotel did try to fix the door but wasn't effective. This is supposed to be a non-smoking hotel but there were people smoking all over the hotel - lobby, lift lobby, swimming pool, restaurant (this gentleman thought his e-cigarette isn't a cigarette and neither the hotel staffs).

Pros: The staff was over and beyond friendly。Housekeeping services were rapid and the Noodle Bar provides simple snacks in the afternoon。The very reasonable priced kids summer camp is a must as it covers many activities that otherwise require higher fees. The Kids Playground staff were so attentive to the kids, I give them five stars for efforts! The breakfast was expansive, including ice cream!

Cons: The hotel older than expected. There were construction next around the hotel. The view from the 10th floor was obstructed and barren. Hotel is also undergoing ballroom renovation/ construction but there were no signs or areas corded off so sometimes you end up in the middle of a closed off area and have to find your barings back to the main lobby. There was also nothing within walking distance from the hotel to visit.

Pros: Many things that can enjoy your vacation.

Cons: Restaurant cost should be down.

Pros: Excellent! Everything was great. We really had a good time at the swimming pool. The view was nice and the room condition and other facilties were so new and clean. The breakfast was good.

Cons: I hope there will be more options to choose from at the breakfast buffet. It's strange that there is not a fitness center. The swimming pool starts at 9 a.m., which is later compared to other common hotels. I couldn't work out in the early morning.

Cons: WiFi... always need to reconnect

Pros: We stayed in the Grand King Suite with Sea View and Executive Lounge access. The lounge has a specious terrace with beautiful view and quite good choice of dishes both during breakfast as well as evening happy hours (5-7pm). We were initially placed in the main building on lower floor with limited view. After requesting a change we were offered a higher floor in the South building which was very peaceful and had an excellent view. The hotel has good facilities, including a nice small aqua park style swimming pool for children, games room and kids club. It is right next to a small shopping center and withing 5 min. taxi drive from an aquarium and amusement park. The hotel grounds are well maintained and give the feel of an exotic garden with many beautiful types of plants. The staff is very nice and attentive. We would definitely stay there again.

Pros: We booked the Private King Pool and requested for the free extra bed in our booking. The bed really was ready in the room. The hotel is connected to the Arena 68 Mall which got a supermarket. There was special dining and spa package that essentially made the first CNY4000 spending 35% off.

Cons: 1) Local people liked to stand with you at check in and the staff didn't seem to realize this is invasion of privacy to non-local visitors. Check in staff also tried to sell us to pay CNY1000 extra a night for the room next door which got a bigger indoor room area but she failed to mention that the private pool was smaller in exchange. And interestingly after we got our room, we saw that both rooms next to us were still occupied... 2) lounge staff didn't seem to realize their customers had been waiting for 45 mins for food until we complained about it (though one of them did try out of his way to compensate for us) 3) Room and pools are much older looking compared to the official photos. Though at least the toilet flushing water did not smell like sewage and we were already very grateful... but I would be setting the expectation too low for Grand Hyatt... 4) Out of service arcade games. A bummer to the kids. Though the staff was very nice when handling these.

Pros: The people were so friendly. Ruby was amazing checking in and helping to get services. Not everyone spoke English but they were always able to find some way to assistant you. Breakfast was amazing and was loaded with options. Spas were amazing but a bit pricey. Everything was comfortable and beautiful.

Cons: You can't swim at this beach and service was sometimes slow. A bit overpriced for most meal options

Pros: Room size, food and beverage offer, Swimming pools and amenities

Cons: nothing

Cons: Nothing

Pros: Awesome hotel experience! Courteous staff, impeccable arrangements. Spacious room and suite for my large family. Wonderful sea facing bath tub. Lots of activities for children including fun pool, and sumptuous breakfast. Hotel is also near to a mall, within walkable distance, that offers many dining options and supermarkets.

Cons: Food at the Club Lounge is rather disappointing. No air conditioning too. It's not what I expected from Grand Hyatt standard for Executive Lounge.

Pros: Service and staff exelent, the property is fantastic.

Cons: Poor platform(booking)made a mistake for my room

Pros: The price is very reasonable

Cons: I found my bathroom tissue box with mould all over the inside layer and mould ok tissues. It was gross!!!!!!!!!

Pros: breadfast very nice.

Cons: too far from the city. no shuttle bus from airport to hotel . no shuttle bus between hotel and city

Pros: - The pool areas are great - The beach next to the hotel is absolutely lovely! - Nice staff

Cons: - We had to que up for breakfast every day. We had to wait for around 10-15 minutes in line. - We had one of the private pool roms, but the sun was only on the terrace between 10 and12-13 (in July). If we had known this, we would never have paid that extra money for that room. Then we could just as well had one of the standard rooms. - One day a drone was flying over our terrace (by another hotel guest). Twice it was flying very close to our sun beds. We asssume it had a camera, and we were in our swimsuit. That was very uncomfortable. - The pool area on the roof was loaded with foto shoots all the time (!) (mostly hotel guests - in all ages...). We felt that we were in someones way all the time. Either in the walking area, or in the pool. The area is quite narrow, so it was hard not to be in the camera zone of someone - even though you try. This hotel certainly does not give you a 5 star experience.

Pros: A great new luxury hotel property and absolute beautiful beaches. Fantastic view to the ocean from the beautiful room. High standards in hospitality service, cleanliness, very quiet for relaxing at Rosewood Hotel. The food option is wide, I did enjoy very much the food at the "Chop House" Restaurant in the garden, a signature at Rosewood. The highlight is the fantastic breakfast buffet with many options in european, american and asian food. The hotel has the best swimming pool and a nice infinite pool on the rooftop. A secret destination with beautiful beaches and highly professional English speaking staff for foreign guests. The best of the best luxury resort hotel in Sanya at Hainan Island. I will definitely come back and can recommend this fantastic luxury hotel with high standards at Sanya. A secret tip, the room with balcony and whirlpool to the ocean view was absolute perfect for me. Thank you for the hospitality service which made my enjoyable stay in this beautiful hotel property. Thanks to the friendly staff and management at the Rosewood Hotel. Greetings from New York City!

Pros: Facility is very good, but the staff need to be improve

Cons: The staff

Pros: Even though it is really far from the main city center, still it's just an incredible spot. China isn't really known to have a good hospitality but I was blown away by the service that was provided here. Everyone made me feel so special. I had a bad cold and next day Vera send some hot ginger tea to my room. For dinner, chop house staffs are incredible. Managers and staffs went above and beyond to accommodate my needs. My room was upgraded too. August, Reddox, manager from Hubei province (who remembered my name) was awesome ! Thank you guys! I wish I was there with my husband and share this experience with him.

Pros: What a nice vacation in Rosewood Sanya

Pros: We stayed at the Rosewood for 4 nights and it was one of the most restful and enjoyable breaks we have had. The decor and ambience of the hotel were wonderful , the food was delicious and service was excellent.All the staff were friendly but Laurence in the Chop House Restaurant was extremely helpful and a brilliant ambassador for the hotel . I would thoroughly recommend this hotel and would definitely stay there again .

Pros: The view, the pools, the restaurants, just amazing designs.

Cons: Most of the personnel (Haï bar/infinity pool) does not communicate and is sleepy , behaves tired, no customer focus , no smile, does not consider customer request despite multiple purchases along our stay and it lasted for 4 Days!

Pros: Hotel provided shuttle bus to some Malls which was convenient, little touches which made the stay very comfortable, spacious room and toilet, the balcony with outdoor sofa was awesome! Facilities were good (Swimming pool, massage, games room), staff Service impeccable!

Cons: Breakfast selection was good but taste was not really to our liking.

Pros: The hotel is very beautiful and clean. We had an amazing room with a living room and separate bedroom and two bathrooms. The deck was so huge. We had access to the Executive Lounge which offered afternoon tea and happy hour with free snacks and drinks. The staff was so very friendly and helpful.

Cons: The beach immediately near the property is very rocky, however the pool makes up for this. The accessible beach is a short walk away and is easy to get to.

Pros: The property was close to the downtown and shopping areas

Cons: The access to the beach wasnt the best

Pros: Check in staffs very good. Room very spacious and beautiful view

Pros: Excellent service , prime location which is 10mins walk distance to the Dadonghai beach side . And the swimming pool is extra large and can stay there for the whole day .

Pros: Lovely pool Good breakfast Helpful staff

Cons: Bar prices a bit high for China

Pros: Great location in the bay. Beauty hotel, great rooms. And an incredible team topped off by an exceptional concierge. The additional support offered in organising details of our holiday including coordinating train tickets was next level great service.

Cons: Nothing comes to mind

Cons: The manager Ceaser was very helpful and accommodating when my room flooded with water and upgraded me to a bigger better room. I would recomend this hotel to anybody.

Pros: Room clean and facilities meet expectations.

Cons: Check in very slow!! I was realised that I had been charge twice for my credit card, and now pending response from JW Marriott. Swimming pool not clean and got water bottle inside the swimming pool.