Good to know
|Distance to city centre||6.4 km|
|Nearest airport||Santiago Arturo Merino Benitez|
|Distance to airport||17.5 km|
|"Rooftop and staff at rooftop bar."||(in 6 reviews)|
|"Generally a very nice hotel"||(in 19 reviews)|
|"good location, modern design."||(in 17 reviews)|
|"The room was old."||(in 6 reviews)|
Time of year
Show reviews that mention
|bed very comfortable||in 14 reviews|
|bundle||in 3 reviews|
|comprises||in 3 reviews|
|death trap||in 3 reviews|
|friendly staff||in 26 reviews|
|great breakfast||in 2 reviews|
|great location||in 25 reviews|
|great views||in 7 reviews|
|hotel and the staff||in 38 reviews|
|multiple times||in 8 reviews|
|need of refurbishment||in 6 reviews|
|nice hotel||in 32 reviews|
|rooftop bar||in 8 reviews|
|small room||in 28 reviews|
|soaping||in 3 reviews|
|swimming pool||in 22 reviews|
|unable to accommodate||in 3 reviews|
|upgraded suite||in 2 reviews|
Helpfulness of staff
I loved the pool and bar at the top floor. Probably the best in town. The staff were sweet but needed a little nudging. V young but willing. Good atmosphere. Reception lousy on arrival. Lift system tricky - no explanation and lost our luggage for an hour but they did send up wine and cheese and divine salami so all forgiven. Look it’s not the Ritz Carlton but if you are young and want a hip vibe it’s great. Good luck W. You need to clean the windows round the pool.
Staff on phones. Not good
Excellent location High class, modern luxury in line with the brand
Horrible check-in experience: despite the pre-stay correspondence I was waiting 3 hours to check-in after 24h trip. The reception staff incredible rude and unhelpful bitching in Spanish about me (without knowing that I am a Spanish speaker). I was "offered" a lower grade room in exchange. Fortunately the roof bar staff and the reception supervisor manage to act in line with a customer service recovery expected from this brand
Excellent customer service and fantastic roof top bar. Great food and drinks selection.
it smells of old age, old repairs, slow staff!
Standing tall in downtown Santiago, Chile, W Santiago is the destination for both business and leisure travelers alike. Our luxury hotel is remixed with abstract art, bold design elements and a moody color palate for a feel that's edgy yet sophisticated. Crave international cuisine at our coveted onsite restaurants or grab a drink at our glam rooftop lounge overlooking Las Condes. Stay fit at our hotel's modern fitness center or take a leisurely dip at our outdoor pool featuring views of the city. Each of our 196 guestrooms are adorned with sleek furnishings and intriguing decor to match your unique personality. Refresh with Bliss® Spa amenities and walk-in showers in our pristine marble bathrooms. Settle in and stay awhile at W Santiago.
based on 4,130 reviews
Things to know
- Friendly atmosphere
- Friendly service
- Great view
- Nice building
Policies vary by room type and provider.
FAQs when booking at W Santiago
Where is W Santiago located?
W Santiago is located at Isidora Goyenechea 3000 in Las Condes, 6.4 km from the centre of Santiago. Sky Costanera is the closest landmark to W Santiago.
When is check-in time and check-out time at W Santiago?
Check-in time is 15:00 and check-out time is 12:00 at W Santiago.
Does W Santiago offer free Wi-Fi?
Yes, W Santiago offers free Wi-Fi.
Does W Santiago offer free parking?
Yes, W Santiago offers free parking.
Does W Santiago offer free airport shuttle service?
No, W Santiago does not offer free airport shuttle service.
How far is W Santiago from the airport?
W Santiago is 17.5 km from Santiago Arturo Merino Benitez.
Can you bring pets to W Santiago?
Yes, W Santiago is a pet-friendly hotel.
Does W Santiago have a pool?
Yes, W Santiago has a pool on-site.
Most popular landmarks
- Sky Costanera 0.8 km
- Parque Bicentenario 1.7 km
- Parque Arauco 2.3 km
- Santuario del Cerro San Cristóbal 3.5 km
- Zoológico Nacional de Chile 3.7 km
- La Chascona 3.8 km
|Santiago Arturo Merino Benitez||17.5 km|