Great price but smelly
Price was very reasonable for downtown
Smell from the bathroom was strong
Guys at the front desk are all super nice.
Lady at the front desk could try smiling.
Very convenient to the SAP Center!
This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options.
The hotel is a bit dated but my main concern is cleanliness and safety.
Fine for short stay
Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room.
Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.
Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
Not to shabby
Being woke up at 3am due to excessive loud noise outside the hotel window
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh.
My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
Poor customer service
Location was convenient
The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Everything, from cleanliness of our room to the friendly service.
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
With a stay at Arena Hotel in San Jose, you'll be within a 5-minute drive of SAP Center at San Jose and Rosicrucian Egyptian Museum. Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
Based on 1,788 reviews
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