The fact that self parking beneath the hotel costs $30 a night!
The staff was very friendly, helpful, and professional.
Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.
From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.
DISCRIMINATION AGAINST SMOKERS
Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.
Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower.
Valet Parking was $37 + Tax = $40.00!
Beautiful view. Very peaceful.
Didn't realize there would be 60$ charge for parking
Horrible Customer Service
I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again
Very nice accommodations.
Breakfast buffet was understaffed, was not explained properly
first bad experience
I loved the location. Steps from the river and the mall.
My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.
Wow from beginning to end.
The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back
One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.
The room was small and we couldn't even upgrade
Great location, just fair facilities
Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.
Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.
The 1003 room Grand Hyatt San Antonio is situated on the banks of the River Walk and adjacent to the Henry B. Gonzalez Convention Center. This contemporary hotel, located in the heart of downtown San Antonio, offers an entirely new level of luxury and convenience among San Antonio hotels. The Grand Hyatt San Antonio offers 63 suites and over 90000 square feet of flexible meeting space. Our location afford stunning views of downtown San Antonio of Hemisfair Park.
Based on 3,033 reviews
Value for money
Policies vary by room type and provider.